SAP support exit planning and provider evaluation
Advisory / Third Party Support

SAP Third Party Support Advisory

SAP Enterprise Support costs 22 percent a year for updates many stable estates no longer need. Third party support halves the bill; we make sure the move is sequenced, documented, and safe.

Contact Us → Download the Support Strategy Paper
50%+Maintenance Cost Cut
2027The Deadline That Changes the Math
Fixed fee or contingency at 25% of savings. On contingency our fee is 25% of the savings we deliver and you keep 75%: no savings, no fee, zero risk.
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500+ Enterprise Clients Industry Recognized $2B+ Under Advisory 11 Vendor Practices 100% Independent
Who buys this service

Stable SAP estates funding a roadmap they will not follow

This engagement is bought by organizations running mature ECC or S/4HANA estates that work: settled releases, stable customizations, and no appetite for the upgrade treadmill. Enterprise Support takes 22 percent of the license base every year, and an honest review shows most of that spend buys updates the estate will never apply.

It especially fits companies using the 2027 ECC maintenance horizon on their own terms: some run third party support as a bridge that funds the eventual migration, others as a long term strategy for systems that will retire in place. Both need the same thing first, a clean exit that leaves no compliance flank open.

CIO and infrastructure leadersSAP program ownersIT procurementCFO and IT financeRisk and compliance
What we solve

The exit is a project, not a cancellation

Leaving SAP support pays reliably, but only when the mechanics are respected:

  • Rights to patches, updates, and notes end when maintenance lapses; what is not archived before departure is gone.
  • SAP's commercial response to departing maintenance customers is well rehearsed: retention offers, audit posture, and cloud pitches timed against your notice window.
  • The compliance position must be documented before exit, because resolving a finding after departure costs far more than preventing it.
  • Provider contracts differ sharply on tax and regulatory updates, security patching methodology, and liability, and the differences surface under stress.
  • Maintenance termination interacts with contract structure, and a wrongly scoped termination can reprice what remains.

Sequenced properly, the move is safe, reversible in strategy terms, and permanent in savings. That sequencing is the engagement.

How we do it

Readiness, baseline, provider, exit

The engagement runs four workstreams: the estate is segmented by suitability, the compliance baseline and archive are locked before departure, the provider is selected and contracted against your requirements, and the exit is executed against notice periods and renewal dates.

Workstream 01
Readiness assessment
Each system assessed on release stability, customization depth, regulatory patching needs, and roadmap, with the estate segmented into move now, move later, and retain.
Workstream 02
Compliance baseline and archive
The license position verified before exit, the entitlement evidence compiled, and the pre departure archive of entitled updates and documentation planned within SAP's terms.
Workstream 03
Provider evaluation and contracting
Requirements defined per segment including tax and regulatory update needs, candidates evaluated on capability and references, and the contract reviewed with recommended amendments.
Workstream 04
Exit execution and response
Terminations sequenced against renewal dates and notice periods, notices drafted and reviewed, retention offers assessed against the business case, and cutover overseen to the provider.

A typical engagement, week by week

Workstream
W1W2W3W4W5W6W7W8W9W10W11W12
Readiness assessment and business case
Compliance baseline and entitlement archive
Pre departure archive plan
Provider evaluation and contracting
Termination sequencing and notices
Cutover oversight and SAP response
Advisory calls and email support
The readiness report typically lands within 10 business days of complete data, with the compliance dossier and provider evaluation following. Exit execution aligns to your maintenance renewal dates and notice periods. Navy bars are analysis and build, gold diamonds mark a deliverable handover, gray bars run on demand. Weeks are indicative for a typical estate; renewal dates and vendor deadlines set the real clock.
DeliverableWhat it contains
Readiness reportThe segmented estate with per system rationale, risk analysis, and the quantified business case including provider and transition cost.
Compliance baseline dossierThe verified license position, entitlement archive index, pre departure archive plan, and post exit conduct guidance.
Provider evaluation and contract memoThe evaluation matrix, recommended selection with rationale, and contract amendments covering updates, patching, and liability.
Exit execution planThe termination sequence, notice guidance, retention offer assessments, and the cutover checklist to the provider.
Advisory through cutoverUp to four advisory calls plus email support, with every SAP facing communication reviewed through the exit.
Why buy this service

A move SAP expects to scare you out of

SAP's best defense of the maintenance stream is uncertainty: about legality, about audits, about ever coming back. The engagement replaces uncertainty with documents. Third party support is an established, lawful market, and an exit built on a verified compliance baseline leaves the standard scare stories nothing to attach to.

The 2027 mainstream maintenance horizon has changed the math. For many ECC estates, third party support is now the bridge that funds the S/4HANA program: half the maintenance cost redirected into the migration SAP wanted you to panic into. We model exactly that trade in the business case.

Independence runs both directions: no ties to SAP, and no commission from any third party support provider. The provider recommendation is scored against your requirements, including the tax, regulatory, and security update needs that separate marketing claims from delivered service.

One fixed, all inclusive fee covers all four workstreams through cutover, with up to four advisory calls and email support, and the published record includes 8 million dollars saved on SAP support through exactly this combination of optimization and third party maintenance.

Client results

Engagements on the record

Support exits and cost resets on the record.

Frequently asked questions

Questions we hear first

How much does leaving SAP support save?

Typically half or more of the annual maintenance bill, permanently. Our published record includes 8 million dollars saved through combined license optimization and third party maintenance.

Is third party SAP support legal?

Yes. It is an established, lawful market with major providers serving thousands of SAP customers. What matters is executing the exit correctly: archive rights end when maintenance lapses, so the position must be documented before departure.

Which SAP systems are good candidates?

Stable estates on settled releases with deep customizations and no dependency on future SAP updates. ECC systems heading toward 2027 are the classic case, and the engagement segments the estate system by system with the rationale for each.

What happens with tax and regulatory updates?

Good third party providers deliver them independently, and the provider evaluation tests exactly that capability against your jurisdictions. It is one of the requirements that separates providers on paper from providers in practice.

Will SAP audit us after we leave maintenance?

SAP's commercial response to departures is well rehearsed, and audit posture is part of it. That is why the compliance baseline is documented and archived before exit: any later approach meets a verified, defensible position.

Can we use third party support as a bridge to S/4HANA?

That is now the most common strategy. Half the maintenance cost is redirected into the migration fund, the 2027 deadline loses its coercive power, and the eventual S/4HANA negotiation happens on your calendar with your leverage.

Can we return to SAP support later?

Yes, though SAP charges back maintenance for the lapsed period. The business case includes that reinstatement math per segment before you move, so the strategy is chosen with the full picture.

How is the engagement priced and how fast does it run?

Fixed price, all inclusive, covering all four workstreams through cutover plus four advisory calls and email support. The readiness report typically lands within 10 business days of complete data.

Advisory team preparing a vendor negotiation

Half the bill, none of the flank

Readiness segmented, the baseline documented, the provider contracted, the exit sequenced against your notice dates. That is a support exit done properly.

Negotiation intelligence, monthly

One letter a month. Negotiation moves, audit signals, and price book shifts.