A support renewal is not an invoice event; it is an annual negotiation most companies decline to attend. This session runs it properly: the five phase season that opens at T minus six months, the ask menu with each item's yes condition, the leverage inventory from priced alternatives to the fiscal calendar, the five rung escalation ladder above the renewal desk's scripted no, and the multi year trade that buys caps and locks without selling optionality the reduction program still needs. The worked season recovers $204K a year across four streams, and module 4 closes complete.
A taught session with three knowledge checks: the invoice arriving thirty days out diagnosed as leverage already expired, the uplift waiver file that actually gets signed, and the desk's Oracle never discounts support script read as accurate testimony about its own authority. It closes with one four stream renewal season scored: $204K a year recovered, a three year zero percent cap on the largest stream, every win in writing.