Flex Credits cost $500 per 100,000 and a standard action burns 20 of them. This buyer how to sizes the conversation, finds the break even against the flat $2 model, and scopes the commitment before you sign.
Agentforce sells on three meters. Flex Credits cost $500 per 100,000 and price each action a digital agent performs. A flat conversation model charges $2 per conversation. Per user licenses add a seat fee that still draws on credits.
The number that decides your bill is actions per conversation, not the headline price. A simple lookup is one action at $0.10. A real service exchange runs five to nine actions. At 20 actions per conversation the credits cost equals the flat $2 model, so the meter choice turns on a figure most buyers never measure before signing.
This white paper sizes the conversation against Salesforce list prices, sets the break even, and shows how to scope the commitment to observed usage so you do not forfeit credits that never roll over. Every number in the worked scenario is a benchmark, not a quote.
Agentforce Flex Credits cost $500 per 100,000 credits, and one standard action consumes 20 credits, or $0.10. A voice action consumes 30 credits, or $0.15. Credits are the base purchase unit and are fungible across actions, prompts, and voice.
Flex Credits equal the flat $2 conversation price at 20 actions per conversation. Below 20 actions, credits are cheaper. Above 20, the flat conversation model costs less, so the action count per conversation decides the meter.
No. Unused Flex Credits do not roll over into the next subscription term. Credits you prepay and do not consume are forfeited, which is why an oversized commitment is a direct loss.
A blended customer service conversation runs about five to nine actions once every step is metered. Salesforce examples show one action for a knowledge answer and three to five for case or field service work, so real conversations sit higher than pilot assumptions.
No. Flex Credits and the flat conversation model cannot run in the same org. The meter choice is a commitment per org, not a setting you switch later, so it should be decided on measured action volume.
Start on pay as you go or a low commit baseline, measure real usage in Digital Wallet for 60 to 90 days, then size the commitment to observed median usage. This avoids forfeiting credits or trueing up against a forecast that ran high.
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