Oracle support is engineered to be permanent: 22 percent a year, compounding uplifts, and repricing rules built to make reductions uneconomic. The rules have structure, and the savings are real for those who work the problem properly.
This engagement is bought by CIOs and infrastructure leaders whose Oracle support renewal arrives every year with an uplift on a 22 percent base nobody has challenged in a decade, and by IT finance teams watching the projected spend climb over the planning horizon while the estate underneath it shrinks.
It fits organizations carrying stable or sunset systems on full support, estates with known shelfware, and any company that has considered third party support but hesitated over Oracle's repricing rules and audit posture. If the renewal notice window opens within the next two quarters, start now: the leverage expires with the notice period.
Oracle's support economics are designed so that doing nothing is the expensive default:
Oracle counts on clients never doing the analysis. The engagement does the analysis, models the scenarios inside and around the rules, and converts the findings into leverage at renewal.
The engagement follows the four workstreams of our support strategy statement of work. Every stream is traced to what it actually covers, value received is measured rather than assumed, reduction scenarios are calculated net of repricing, and the recommended strategy is sequenced against renewal dates and notice periods.
| Deliverable | What it contains |
|---|---|
| Support base report | The full stream inventory, system mapping, shelfware identification, and the projected cost trajectory with uplifts. |
| Value assessment report | Consumption analysis per stream, version and lifecycle status, and the estate segmented by genuine support need. |
| Scenario and alternatives paper | Net savings per scenario after repricing, the third party support assessment, risk analysis, and the recommended strategy. |
| Support strategy and negotiation plan | The sequenced execution roadmap, renewal positions, and the leverage plan for the next Oracle conversation. |
| Written quote assessments | Every Oracle renewal quote and retention offer reviewed in writing through the term, with recommended responses. |
The savings in Oracle support are protected by complexity, not by contract. Repricing rules, matching service levels, and license set definitions punish naive terminations, which is why most companies stop at the first quote. Our models calculate every scenario net of those effects, so the number you act on is the number you keep.
The recommendation is not automatically to leave Oracle. Sometimes the answer is termination of shelfware, sometimes a negotiated cap, sometimes third party support for a segment, and often a combination sequenced over two renewal cycles. Because we sell none of those options, the strategy is chosen on your economics alone.
The published record includes 12 million euros saved for Adecco over three years and support optimization engagements at American Airlines, Chevron, and Costco. The same modeling discipline applies whether your support line is 400 thousand or 40 million a year.
Commercially the engagement is one fixed, all inclusive price across all four workstreams, with up to four advisory calls and email support through the term, or a contingency structure where the fee comes only out of savings delivered.
Support engagements on the record, from hybrid strategies to shelfware terminations.
Adecco cut Oracle support spend with a hybrid strategy modeled and negotiated over a three year term.
✓ Published case studyAmerican Airlines reduced Oracle spend through support optimization across the estate.
✓ Published case studyChevron saved through strategic licensing and support cost controls applied across the Oracle base.
✓ Published case studyCostco Wholesale terminated unused Oracle licenses and their support streams after the mapping exposed shelfware.
Third party support typically cuts the bill by half or more for eligible segments, and terminations, shelfware removal, and negotiated uplift caps deliver real reductions inside the Oracle relationship. Our published Adecco engagement saved 12 million euros over three years.
Terminate part of a license set and Oracle reprices the remaining support upward, often erasing the saving. That is why every reduction scenario we model is calculated net of repricing effects before you act on it.
Annual support runs at 22 percent of net license fees and compounds with yearly uplifts, so an unchallenged support base roughly doubles in cost over a decade. Oracle counts on clients never doing the analysis.
In shelfware, meaning licenses on support with no corresponding deployment, in decommissioned or virtualized away systems still paying full support, and in releases past Premier Support where paid support already delivers reduced value.
For stable estates it is often the right answer, and the service is frequently better than Oracle's. It has to be executed with a documented compliance baseline and correct termination sequencing, which is exactly what the engagement builds.
Credible alternatives are what move Oracle. A company that arrives at renewal with a modeled reduction scenario and a viable third party path gets concessions that a captive account never sees.
Four deliverables: the support base report, the value assessment, the scenario and alternatives paper with net savings after repricing, and the sequenced strategy and negotiation plan, plus written assessments of every Oracle quote through the term.
Fixed price, all inclusive, covering all four workstreams, up to four advisory calls, and email support. The support base report typically lands within 10 business days of complete renewal and contract data.
Map the base, model the scenarios net of repricing, and walk into renewal with alternatives Oracle has to price against.
One letter a month. Negotiation moves, audit signals, and price book shifts.