Cisco Webex Enterprise Negotiation. A buyer side white paper.

Cisco Webex Enterprise is the load bearing Cisco collaboration framework, anchoring the broader Cisco unified communications framework against the broader Microsoft Teams and Zoom framework.

Cisco Webex segments across nine product frameworks plus a bespoke scale option:

• Webex Suite. The bundled Webex collaboration framework.
• Webex Calling. The Webex cloud telephony framework.
• Webex Meetings. The Webex video meeting framework.
• Webex Messaging. The Webex persistent messaging framework.
• Webex Contact Center. The Webex CCaaS framework.
• Webex Events. The Webex large event framework.
• Webex Webinars. The Webex webinar framework.
• Webex AI Assistant. The Webex generative AI framework.
• Webex Devices. The Webex room and desk hardware framework.
• Bespoke Webex. The Cisco Webex framework at the upper customer scale.

This paper sets out the buyer side framework for Cisco Webex Enterprise negotiation. Read the related Cisco services practice, the Cisco knowledge hub, and the Cisco ELA guide.

What you will learn

• How Cisco Webex segments the broader unified communications framework across Webex Suite, Calling, Meetings, Messaging, Contact Center, Events, Webinars, AI Assistant, Devices
• How the Cisco Webex per user per month framework anchors the broader Webex pricing framework
• How the Cisco Webex Suite bundle framework anchors the broader Webex packaging framework
• How the Cisco Webex Contact Center framework anchors the broader Cisco contact center framework
• How the Microsoft Teams Phone vs Cisco Webex Calling competitive framework typically delivers material commercial leverage
• How the Zoom Phone vs Cisco Webex Calling competitive framework typically delivers material commercial leverage
• How the broader Cisco EA integration framework anchors the broader Cisco Webex commercial framework
• The eleven move buyer side framework for Cisco Webex Enterprise

Table of contents

Who this is for

Chief Information Officers, Vice Presidents of IT Operations, Vice Presidents of IT Procurement, Cisco Center of Excellence leaders, Collaboration Center of Excellence leaders, and procurement leaders running Cisco Webex at scale.