Editorial photograph of a Cisco SmartNet support architecture review
White Paper · Cisco · SmartNet

Cisco SmartNet Renewal Negotiation. A buyer side white paper.

Cisco SmartNet renewal negotiation at the broader Cisco SmartNet renewal cycle. The Cisco SmartNet tier framework, the Cisco SmartNet pricing framework, the Cisco EA vs Cisco SmartNet framework, the Cisco hardware lifecycle framework, and the eleven move buyer side framework.

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Cisco SmartNet is the load bearing Cisco hardware and software support framework, anchoring the broader Cisco support framework against the broader Cisco product framework.

The Cisco SmartNet framework segments across seven service tiers:

  • SmartNet Total Care. The integrated Cisco hardware and software support framework.
  • SmartNet Onsite. The Cisco onsite engineer support framework.
  • SmartNet 8x5. The business hours Cisco support framework.
  • SmartNet 24x7. The around the clock Cisco support framework.
  • Cisco Solution Support. The multi vendor Cisco solution support framework.
  • Cisco Software Support Service (SWSS). The Cisco software support framework.
  • Bespoke SmartNet. The custom Cisco SmartNet framework at the upper customer scale.

This paper sets out the buyer side framework for Cisco SmartNet renewal negotiation, the Cisco SmartNet tier framework, the Cisco SmartNet pricing framework, the Cisco EA vs Cisco SmartNet framework, the Cisco hardware lifecycle framework, and the buyer side moves at the broader Cisco SmartNet renewal cycle. Read the related Cisco services practice, the Cisco knowledge hub, and the Cisco ELA guide.

What you will learn

  • How Cisco SmartNet segments the broader Cisco support framework across SmartNet Total Care, Onsite, 8x5, 24x7, Solution Support, SWSS
  • How the Cisco SmartNet tier framework anchors the broader Cisco SmartNet pricing framework
  • How the Cisco SmartNet pricing framework typically anchors the broader Cisco hardware list price framework
  • How the Cisco EA vs Cisco SmartNet framework typically delivers material commercial leverage
  • How the Cisco hardware lifecycle framework (End of Sale, End of Life, End of Support) anchors the broader Cisco SmartNet framework
  • How the Cisco SmartNet co terming framework anchors the broader Cisco SmartNet term framework
  • The eleven move buyer side framework for Cisco SmartNet renewal
  • How to anchor the broader Cisco SmartNet framework against the customer actual Cisco hardware framework

Table of contents

Cisco SmartNet Renewal Negotiation

  • 1. Executive summary
  • 2. The SmartNet Total Care framework
  • 3. The SmartNet Onsite framework
  • 4. The 8x5 vs 24x7 framework
  • 5. The Solution Support framework
  • 6. The SWSS framework
  • 7. The hardware lifecycle framework
  • 8. The Cisco EA vs SmartNet framework
  • 9. The eleven move buyer side framework
  • 10. How we engage

Who this is for

Chief Information Officers, Vice Presidents of Network Infrastructure, Vice Presidents of IT Procurement, Network Operations leaders, Cisco Center of Excellence leaders, and procurement leaders running Cisco SmartNet at scale.

White Paper · Cisco SmartNet

Cisco SmartNet: Negotiate the support framework on your terms.

A buyer side framework for Cisco SmartNet renewal negotiation. The Cisco SmartNet tier framework, the Cisco SmartNet pricing framework, the Cisco EA vs Cisco SmartNet framework, the Cisco hardware lifecycle framework, and the buyer side moves.

Used across more than five hundred enterprise software engagements. Independent. Buyer side. Built for Cisco customers running the next Cisco SmartNet renewal cycle.

No download. The paper opens in your browser. Corporate email only (we reject Gmail, Yahoo, Hotmail, Outlook, AOL, and similar free providers).

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Run the software spend assessment against your actual Cisco deployment framework in under five minutes.
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20 to 35%
Negotiation saving
11 moves
Buyer side framework
Industry
Recognized
500+
Enterprise clients
100%
Buyer side

Cisco SmartNet typically delivers material commercial complexity across the broader Cisco support framework. Redress reframed the framework around the customer actual Cisco hardware framework, the actual SmartNet tier framework, and the actual Cisco hardware lifecycle framework. Twenty four percent saving against the broader Cisco SmartNet framework.

Vice President of Network Infrastructure
Global telecommunications group
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Cisco SmartNet framework signals, tier framework signals, hardware lifecycle signals, Cisco EA vs SmartNet signals, and the broader Cisco support framework leverage signals.