What is the Zoom framework?

Zoom is the load bearing video conferencing and collaboration framework. It segments across five load bearing platforms: Zoom Workplace (formerly Zoom One), Zoom Phone, Zoom Contact Center, Zoom Events, and Zoom Revenue Accelerator.

How is Zoom Workplace priced?

Zoom Workplace (formerly Zoom One) is the broader Zoom unified collaboration framework. It segments across Zoom Workplace Basic, Pro, Business, Business Plus, and Enterprise tier frameworks. The framework typically anchors on a per user per year framework.

How is Zoom Phone priced?

Zoom Phone is the broader Zoom cloud PBX framework. It segments across Zoom Phone US Metered, US Unlimited, Pro, Pro Plus, and Power Pack tier frameworks. The framework typically anchors on a per user per month framework.

How is Zoom Contact Center priced?

Zoom Contact Center is the broader Zoom Contact Center as a Service (CCaaS) framework. It segments across Zoom Contact Center Essential, Premium, and Elite tier frameworks. The framework typically anchors on a per agent per month framework.

What competes with Zoom?

Five competitive frameworks deliver material commercial leverage. Microsoft Teams (anchored against Microsoft 365). Cisco Webex. Google Meet (anchored against Google Workspace). RingCentral (against Zoom Phone and Zoom Contact Center). Genesys Cloud (against Zoom Contact Center).

White Paper · Zoom · Buyer Side

Zoom Negotiation. A buyer side white paper.

The buyer side framework for Zoom Negotiation. Zoom is the load bearing video conferencing and collaboration framework, anchored across Zoom Workplace (formerly Zoom One), Zoom Phone, Zoom Contact Center, Zoom Events, and Zoom Revenue Accelerator.

Read the Paper Zoom Practice

500+Enterprise Clients

a leading industry analyst firmRecognized

Zoom is the load bearing video conferencing and collaboration framework, anchored across Zoom Workplace (formerly Zoom One), Zoom Phone, Zoom Contact Center, Zoom Events, and Zoom Revenue Accelerator. This paper sets out the buyer side framework for Zoom Workplace tiers, Zoom Phone tiers, Zoom Contact Center tiers, Zoom AI Companion, and the broader competitive framework against Microsoft Teams, Cisco Webex, Google Meet, RingCentral, and Genesys Cloud. Read the related Vendor Shield.

What you will learn

How Zoom segments across Zoom Workplace, Zoom Phone, Zoom Contact Center, Zoom Events, and Zoom Revenue Accelerator
How Zoom Workplace segments across Basic, Pro, Business, Business Plus, and Enterprise tiers on a per user per year framework
How Zoom Phone segments across US Metered, US Unlimited, Pro, Pro Plus, and Power Pack tiers on a per user per month framework
How Zoom Contact Center segments across Essential, Premium, and Elite tiers on a per agent per month framework
How Zoom AI Companion typically anchors at no additional cost against Zoom Workplace Pro, Business, Business Plus, and Enterprise
How Zoom Events segments across Pay Per Attendee and Unlimited Tickets
How the competitive framework anchors against Microsoft Teams, Cisco Webex, Google Meet, RingCentral, and Genesys Cloud

Zoom Negotiation

1. Executive summary
2. Zoom framework
3. Zoom Workplace
4. Zoom Phone
5. Zoom Contact Center
6. Zoom AI Companion
7. Zoom Events
8. Competitive framework
9. How we engage

Who this is for

Chief Information Officers, Chief Customer Officers, Vice Presidents of Communications, Vice Presidents of IT, Vice Presidents of Customer Service, Vice Presidents of Procurement, IT Center of Excellence leaders, and procurement leaders running Zoom at scale.

White Paper · Zoom

Zoom: Negotiate the broader video conferencing framework on your terms.

A buyer side framework for Zoom negotiation. The Zoom Workplace framework, Zoom Phone framework, Zoom Contact Center framework, Zoom AI Companion framework, Zoom Events framework, and the broader competitive framework against Microsoft Teams, Cisco Webex, Google Meet, RingCentral, and Genesys Cloud.

Used across more than five hundred enterprise software engagements. Independent. Buyer side. Built for IT, communications, and procurement leaders running the next Zoom renewal cycle.

No download. The paper opens in your browser. Corporate email only (we reject Gmail, Yahoo, Hotmail, Outlook, AOL, and similar free providers).

“

Zoom enterprise renewal quotes typically delivered material commercial complexity. Redress reframed the framework around the actual customer Zoom Workplace framework, the actual customer Zoom Phone framework, the actual customer Zoom Contact Center framework, the actual customer Zoom AI Companion framework, and the actual customer Microsoft Teams framework. Twenty four percent off the broader Zoom framework.

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Zoom Negotiation. A buyer side white paper.

What you will learn

Table of contents

Zoom Negotiation

Who this is for

Zoom: Negotiate the broader video conferencing framework on your terms.

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