A UK telecoms operator cut Oracle support framework cost across the customer's broader Oracle Database framework through Oracle support optimization framework, Oracle license shelving framework, and the Oracle third party support framework alternative.
A UK telecoms operator cut Oracle support framework cost across the broader Oracle Database estate. The work combined Oracle support optimization, Oracle license shelving, and the Oracle third party support alternative.
Read the related Oracle services practice, the Oracle knowledge hub, the Oracle third party support landing page, and the Oracle cost optimization playbook landing.
Key takeaways
The customer is a UK telecoms operator with around fifteen thousand employees. The Oracle estate spans Database Enterprise Edition, Real Application Clusters, Diagnostics Pack, and Tuning Pack.
Oracle support cost ran across the broader telco network technology framework. The publisher had anchored that support against a preferred broad framework at the upper customer scale.
The Database footprint was split between live production workloads, dormant pre acquisition entitlements, and partially used Diagnostics and Tuning Pack licenses.
Oracle's opening quote anchored support at the publisher's preferred broad framework. Material escalation was applied against the broader Database product set.
The opening framework escalated cost across Database Enterprise Edition, Real Application Clusters, and the broader Oracle Database product set.
The publisher anchored the support framework against its own template rather than the customer's actual Database utilisation.
Redress anchored the Oracle support framework against the customer's actual Database utilisation. The publisher template was set aside.
Support was segmented across actual product use, actual user populations, and actual entitlement need. License shelving and third party support were applied where utilisation was absent.
Redress applied an eleven move framework across the negotiation cycle.
“ Anchoring the support framework against actual utilisation, not the publisher template, was the single largest source of leverage in the cycle. ”
The customer cut Oracle support framework cost by approximately thirty five percent against the publisher's opening quote.
License shelving was locked in. Optionality was secured on the third party support alternative. Price protection was written into the next cycle.
Before and after on the Oracle support cycle
| Lever | Publisher opening | Redress closing |
|---|---|---|
| Support framework cost | Anchored to publisher template | Thirty five percent below opening |
| License shelving | Not contemplated | Applied on dormant entitlements |
| Third party support | Excluded | Optionality preserved |
| Price protection | Open ended escalation | Capped across the cycle |
| Population segmentation | Single broad framework | Four population framework |
A UK telecoms operator with around fifteen thousand employees, running Oracle Database Enterprise Edition, Real Application Clusters, Diagnostics Pack, and Tuning Pack across the broader telco network technology framework.
Oracle's opening Oracle support framework quote anchored support at the publisher's preferred broad framework. Material escalation was applied across the broader Database product set.
The customer cut the Oracle support framework cost by approximately thirty five percent against the publisher's opening quote. License shelving and third party support optionality were also secured.
The eleven move framework anchored support to actual utilisation, applied license shelving on dormant entitlements, preserved the third party support alternative, and locked in price protection across the cycle.
The scoping phase ran across six weeks. The negotiation cycle ran across the trailing months ahead of the next contracted Oracle support anniversary.
The eleven move framework, the Oracle support framework, the Oracle Database licensing framework, the Oracle third party support framework, and the buyer side moves at every step of the Oracle renewal cycle.
Used across more than five hundred enterprise software engagements. Independent. Buyer side. Built for CIOs running the next Oracle support cycle.
Oracle framed the Oracle support framework as the immediate Oracle uplift across the broader Oracle Database framework. Redress reframed the framework around the customer's actual Oracle Database utilisation framework. Thirty five percent cut against the publisher's opening Oracle support framework quote.
