Editorial photograph of a UK retail operations team reviewing the Oracle support framework
Case Study · Oracle · Support Reduction

UK Retail Group. Thirty percent saved on Oracle support.

A UK retail group reduced the Oracle support framework cost across the customer's broader Oracle Database framework through the Oracle support optimization framework, the Oracle license shelving framework, and the Oracle third party support framework alternative.

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A UK retail group reduced the Oracle support framework cost across the customer's broader Oracle Database framework through the Oracle support optimization framework, the Oracle license shelving framework, and the Oracle third party support framework alternative. The Oracle support framework, the Oracle Database licensing framework, the Oracle third party support framework, and the buyer side moves on the Oracle support reduction framework across the contracted Oracle support cycle. Read the related Oracle services practice, the Oracle knowledge hub, the Oracle third party support landing page, and the Oracle cost optimization playbook landing.

The customer profile

The customer is a major UK retail group with operations across the United Kingdom and approximately thirty thousand employees. The customer's Oracle estate spans Oracle Database Enterprise Edition, Oracle Real Application Clusters, Oracle Diagnostics Pack, Oracle Tuning Pack, and the broader Oracle Database framework, with material Oracle support framework across the customer's broader retail technology framework.

The customer's Oracle support framework anchored the broader Oracle Database framework against the publisher's preferred broad Oracle support framework at the upper customer scale. The customer's actual Oracle Database utilization framework anchored the broader Oracle Database framework against the customer's actual Oracle Database utilization framework rather than the publisher's preferred broad Oracle support framework, creating material commercial leverage at the Oracle support framework cycle.

The opening publisher quote

Oracle's opening Oracle support framework quote anchored the broader Oracle support framework at the publisher's preferred broad Oracle support framework. The opening Oracle support framework included substantial Oracle support framework escalation against the broader Oracle Database framework, with the cumulative effect that the opening Oracle support framework covered the customer's broader Oracle Database framework across the contracted Oracle support cycle.

The publisher anchored the Oracle support framework against the broader Oracle Database framework rather than the customer's actual Oracle Database utilization framework. The opening Oracle support framework included substantial Oracle support framework escalation across the customer's Oracle Database Enterprise Edition framework, the customer's Oracle Real Application Clusters framework, and the broader Oracle Database product framework.

The Redress approach

Redress anchored the Oracle support framework against the customer's actual Oracle Database utilization framework rather than the publisher's preferred broad Oracle support framework. The framework segmented the Oracle support framework across the customer's actual Oracle Database utilization framework, the customer's actual Oracle Database product framework, and the customer's actual Oracle support framework. The framework applied the Oracle license shelving framework and the Oracle third party support framework against the customer's actual Oracle Database utilization framework.

Redress segmented the Oracle support framework across four principal Oracle support populations: the Oracle support continuation framework, the Oracle license shelving framework, the Oracle support reduction framework, and the Oracle third party support framework. The framework anchored the Oracle support framework against the customer's actual Oracle Database utilization framework rather than the publisher's preferred broad Oracle support framework.

The buyer side moves

Redress applied an eleven move framework across the Oracle support reduction framework.

  1. Anchor against actual utilization. Anchor the Oracle support framework against the customer's actual Oracle Database utilization framework rather than the publisher's preferred broad Oracle support framework.
  2. Segment by product. Segment the Oracle support framework across the customer's actual Oracle Database product framework.
  3. Apply license shelving. Apply the Oracle license shelving framework against the customer's actual Oracle Database utilization framework.
  4. Apply third party support. Apply the Oracle third party support framework where the customer's Oracle Database utilization framework supported the Oracle third party support transition.
  5. Build a competitive posture. Build a credible competitive posture across alternative Oracle Database framework, alternative database framework, and alternative third party support framework.
  6. Run audit framework. Run the broader Oracle audit framework against the Oracle Database framework.
  7. Negotiate the product framework. Negotiate the Oracle Database product framework against the publisher's preferred broad Oracle Database product framework.
  8. Run utilization review. Run the Oracle Database utilization framework across the customer's actual Oracle Database utilization framework.
  9. Lock in price protection. Lock in price protection terms across the contracted Oracle support framework.
  10. Apply the reduction framework. Apply the Oracle support reduction framework.
  11. Run vendor management posture. Run the broader Oracle vendor management posture across the contracted Oracle Database framework.

The commercial outcome

The customer closed the Oracle support framework at material commercial saving below the publisher's opening Oracle support framework quote. The framework anchored the Oracle support framework against the customer's actual Oracle Database utilization framework rather than the publisher's preferred broad Oracle support framework.

Case study outcome snapshot

MetricResult
Saving against publisher's opening quoteApproximately 30 percent
Buyer side moves applied11 sequenced moves
Contracted term3 years
Workstreams locked inLicense shelving, third party optionality

The framework also locked in the Oracle license shelving framework and provided optionality across the Oracle third party support framework alternative, with the cumulative effect that the customer's Oracle support framework ran alongside the customer's broader retail technology framework across the contracted Oracle support cycle. The framework delivered the cleanest commercial framework for the customer's Oracle support framework, with material commercial leverage at the broader Oracle Database renewal cycle.

How we engage

  • Oracle support scoping. Six week engagement that scopes the Oracle support framework, anchors the customer's actual Oracle Database utilization framework, and identifies the immediate commercial moves at the next Oracle support cycle. Oracle services practice.
  • Oracle support negotiation. Subscription negotiation engagement that handles the Oracle support framework, the Oracle Database framework, and the broader Oracle renewal conversation across the renewal cycle. Oracle contract negotiation service.
  • Oracle third party support transition. Transition engagement that handles the Oracle third party support framework. Oracle third party support transition service.
  • Vendor Shield. Always on multi vendor management posture that covers the Oracle Database framework alongside the broader enterprise software estate. Vendor Shield.
  • Run the calculator. The Oracle Java license calculator sizes the Oracle Java framework. The software spend assessment sizes the broader Oracle framework against the customer's actual Oracle deployment framework.
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30%
Oracle support saving
11 moves
Buyer side framework
3 years
Contracted term
500+
Enterprise clients
100%
Buyer side

Oracle framed the Oracle support framework as the immediate Oracle uplift across the broader Oracle Database framework at the renewal cycle. Redress reframed the framework around the customer's actual Oracle Database utilization framework. Thirty percent saved against the publisher's opening Oracle support framework quote.

Director IT Procurement
UK retail group
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