What you will be able to do after this session

• 1Order the stack. Know which document governs which question, and what outranks what.
• 2Read an OMA. Find the five clauses that matter in any master agreement, fast.
• 3Read an ordering document. Extract the metrics, the discount, and the special terms from any order.
• 4Track the moving part. Understand how the support policies update underneath you, by design.
• 5Build the library. Assemble the entitlement library that every later module depends on.

How the session works

A taught session with three knowledge checks: the frozen-at-signature rule on a 2015 purchase, the forgotten price hold scenario, and the support policies exception. It ends by decoding a real style ordering document line by line: a benchmark, a rule confirmation, a forgotten right, and a support baseline in twenty minutes.

Homework before the next session, about one hour

• 1Start the library. Your three largest orders plus their master agreement, in one folder.
• 2Read the five clauses. Definitions, grant, audit, assignment, precedence, in your own master.
• 3Extract the specials. Every special term paragraph, summarized on one sheet.
• 4Trace one CSI. One support renewal line, followed back to its ordering document.
• 5Date your vintages. OLSA or OMA, from which years? Each vintage is a different rulebook.