Florida Logistics Firm. Two point four million dollars saved on Microsoft Unified Support.

A Florida logistics firm saved two point four million dollars by transitioning the Microsoft Unified Support framework toward an alternative Microsoft support framework. The Microsoft Unified Support framework, the Microsoft Premier Support framework, the Microsoft third party support framework, the Microsoft support transition framework, and the buyer side moves on the Microsoft support optimization framework across the contracted Microsoft support cycle. Read the related Microsoft services practice, the Microsoft knowledge hub, the Microsoft EA renewal playbook landing, and the Microsoft Enterprise Agreement 2026 guide.

The customer profile

The customer is a Florida based logistics firm with operations across the United States and approximately ten thousand employees. The customer's Microsoft estate spans Microsoft 365, Microsoft Azure, Microsoft Server framework, Microsoft SQL Server framework, and the broader Microsoft product framework, with material Microsoft Unified Support framework across the customer's broader logistics technology framework.

The customer's Microsoft Unified Support framework anchored the broader Microsoft support framework against the publisher's preferred broad Microsoft Unified Support framework at the upper customer scale. The customer ran the Microsoft Unified Support framework alongside the customer's broader logistics technology framework, with material commercial sensitivity to the Microsoft Unified Support framework against the customer's actual Microsoft support utilization framework.

The opening publisher quote

Microsoft's opening Microsoft Unified Support renewal framework quote anchored the broader Microsoft support framework at the publisher's preferred broad Microsoft Unified Support framework. The opening Microsoft Unified Support renewal framework anchored the customer's Microsoft support framework against the publisher's preferred broad Microsoft Unified Support framework, with substantial Microsoft Unified Support framework escalation against the broader Microsoft framework.

The opening Microsoft Unified Support framework included substantial Microsoft Unified Support framework escalation against the broader Microsoft framework, with the cumulative effect that the opening Microsoft Unified Support framework covered the customer's broader Microsoft support framework across the contracted Microsoft Unified Support cycle.

The Redress approach

Redress anchored the Microsoft support framework against the customer's actual Microsoft support utilization framework rather than the publisher's preferred broad Microsoft Unified Support framework. The framework segmented the Microsoft support framework across the customer's actual Microsoft support utilization framework, the customer's actual Microsoft product framework, the customer's actual Microsoft licensing framework, and the customer's actual Microsoft support renewal framework.

Redress segmented the Microsoft support framework across four principal Microsoft support populations: the Microsoft Unified Support framework, the Microsoft Premier Support framework, the Microsoft third party support framework, and the bespoke Microsoft support framework. The framework anchored the Microsoft support framework against the customer's actual Microsoft support utilization framework rather than the publisher's preferred broad Microsoft Unified Support framework.

The buyer side moves

Redress applied an eleven move framework across the Microsoft Unified Support framework.

1. Anchor the Microsoft support framework against the customer's actual Microsoft support utilization framework rather than the publisher's preferred broad Microsoft Unified Support framework.
2. Segment the Microsoft support framework across the customer's actual Microsoft product framework.
3. Apply the Microsoft third party support framework where the customer's Microsoft support utilization framework supported the Microsoft third party support transition.
4. Run the Microsoft support framework across the four principal Microsoft support populations.
5. Build a credible competitive posture across alternative Microsoft support framework, alternative third party support framework, and alternative cloud support framework.
6. Run the broader Microsoft audit framework against the Microsoft framework.
7. Negotiate the Microsoft Unified Support framework against the publisher's preferred broad Microsoft Unified Support framework.
8. Run the Microsoft support utilization framework across the customer's actual Microsoft support utilization framework.
9. Lock in price protection terms across the contracted Microsoft support framework.
10. Apply the Microsoft Premier Support framework comparator against the publisher's framework.
11. Run the broader Microsoft vendor management posture across the contracted Microsoft framework.

The commercial outcome

The customer closed the Microsoft Unified Support framework at two point four million dollars below the publisher's opening Microsoft Unified Support framework quote. The framework anchored the Microsoft support framework against the customer's actual Microsoft support utilization framework rather than the publisher's preferred broad Microsoft Unified Support framework. The framework delivered material commercial saving across the Microsoft support framework against the publisher's opening Microsoft Unified Support framework quote.

The framework also gained optionality across the Microsoft third party support framework alternative, with the cumulative effect that the customer's Microsoft support framework ran alongside the customer's broader logistics technology framework across the contracted Microsoft support cycle. The framework delivered the cleanest commercial framework for the customer's Microsoft support framework, with material commercial leverage at the broader Microsoft renewal cycle.

How we engage

• Microsoft support scoping. Six week engagement that scopes the Microsoft support framework, anchors the customer's actual Microsoft support utilization framework, and identifies the immediate commercial moves at the next Microsoft support cycle. Microsoft services practice.
• Microsoft EA renewal. EA renewal engagement that handles the Microsoft EA framework, the Microsoft 365 framework, the Microsoft Azure framework, and the broader Microsoft renewal conversation across the renewal cycle. Microsoft EA renewal playbook landing.
• Microsoft audit defense. Audit defense engagement that handles the Microsoft audit framework. Microsoft audit defense service.
• Vendor Shield. Always on multi vendor management posture that covers the Microsoft framework alongside the broader enterprise software estate. Vendor Shield.
• Run the optimizer. The Microsoft 365 license optimizer sizes the Microsoft 365 framework against the customer's actual Microsoft 365 utilization framework.