Contents
Key takeawaysHow Signavio is licensedWhat it costs at 1,000 usersMapping users to editionsProcess Intelligence capacitySignavio in RISE with SAPIndirect access and auditsWhat we have seenAccount team linesContract terms to ask forWhat to do nextFAQSAP Signavio charges per named user across four editions, plus an event log capacity fee for Process Intelligence. The largest saving comes from putting each user on the edition their role needs, because few people need Premium.
- Two meters. Named users on Free, Essentials, Professional or Premium, at $0, $50, $140 and $280 a month at list, plus Process Intelligence capacity.
- Premium is over assigned. In our reviews, 45 to 65 percent of users held Premium when Professional or Essentials fit their role.
- A healthy mix is mostly mid tier. Premium belongs with the small process intelligence team, while owners, analysts and modelers sit on Professional and Essentials and readers on the viewer tier.
- Capacity is often oversized. In about two thirds of the orders we reviewed, Process Intelligence tiers sat 30 to 50 percent above measured event volume.
- RISE entitlements need a date. Agree what happens to the bundled Signavio entitlement before the migration window closes, or expect a list price renewal.
- Audit exposure is narrow. Indirect access does not apply, so the risk is users counted against role assignments, which a quarterly review controls.
How is SAP Signavio licensed?
SAP Signavio is licensed on two meters. Every named user holds one of four edition tiers, and Process Intelligence adds a separate event log capacity charge on top of the Premium seats.
SAP does not publish a Signavio price list, so treat the rates below as reference list figures before discount and check them against your own quote. Role based access controls which capabilities each user can run, which makes your role mapping the document that decides the bill.
| Edition | List per user per month | What it gives the user | Healthy share of users (percent) | Who should hold it |
|---|---|---|---|---|
| Free | $0 | View only access to the process repository | 10 to 20 | Documentation viewers |
| Essentials | $50 | BPMN modeling and basic workflow | 30 to 40 | Modelers |
| Professional | $140 | Full modeling and governance, limited dashboards | 30 to 40 | Process owners and analysts |
| Premium | $280 | Full Process Intelligence mining and dashboards | 10 to 20 | The process intelligence team |
The products behind the tiers
Your order form will list Signavio products by name, and the tier labels above may not appear on it. SAP's catalog lists Process Manager for modeling, Process Governance for approval workflows, Process Collaboration Hub for publishing and viewing models, and Process Intelligence for mining. Match each quote line to a tier before you compare prices.
The event log capacity meter
Process Intelligence is the mining engine. It licenses a set volume of event log records per year, sold in tiers, and that charge comes on top of the Premium user seats. It is the second place where Signavio orders go wrong, so it gets its own section below.
Optimize the Estate First: The SAP Work That Pays for the Negotiation
What does SAP Signavio cost for a 1,000 or 1,200 user program?
A 1,000 user population with everyone on Premium costs $3.36 million a year at list (1,000 users at $280 a month for 12 months). Put the same people on a tiered mix and the bill falls to well under half, before any discount.
| Edition | Users, all Premium | Cost, all Premium | Users, tiered mix | Cost, tiered mix |
|---|---|---|---|---|
| Premium ($280) | 1,000 | $3,360,000 | 150 | $504,000 |
| Professional ($140) | 0 | $0 | 350 | $588,000 |
| Essentials ($50) | 0 | $0 | 350 | $210,000 |
| Free ($0) | 0 | $0 | 150 | $0 |
| Total | 1,000 | $3,360,000 | 1,000 | $1,302,000 |
The tiered column uses the midpoint of each healthy share. It comes to about 39 percent of the all Premium figure, and no discount has been applied yet.
The 1,200 user worked example
Our worked example has 1,200 users: 160 on Premium, 440 on Professional and the other 600 on Essentials and the free tier. The Premium and Professional seats come to $1,276,800 a year at list, about $1.28 million, and $995,904 at a 22 percent discount, just under $1 million.
Every 100 of those 600 users who need an Essentials seat adds $60,000 a year at list, or $46,800 after the same discount. For comparison, the all Premium order an account team typically proposes for 1,200 users is $4,032,000 at list, just over $4 million.
A high Premium share almost never reflects how people use Signavio. It reflects an order form that put everyone on the top tier and was never revisited.
SAP Signavio Negotiation Brief
Edition mix arithmetic, capacity sizing and the RISE entitlement decision in one download.
Get the white paper →How do you map users to the right Signavio edition?
Start from roles and assign editions second. Give each user one role, give each role the lowest edition that covers what that person does week to week, and keep Premium for the people who run mining analyses.
- Process intelligence team. Analysts who build mining investigations and dashboards. Premium.
- Process owners and business analysts. They own models, run governance approvals and read a limited set of dashboards. Professional.
- Modelers. Project team members and consultants who draw and maintain BPMN models. Essentials.
- Everyone who only reads the models. Key users, auditors, trainers and staff checking a procedure. The free viewer tier.
Signs a user holds the wrong tier
- No mining activity in 90 days. A Premium user who has not opened an investigation or dashboard in a quarter fits Professional or lower.
- No model edits. A paid modeling user who only reads published models belongs on the viewer tier.
- Integrator accounts. System integrator staff often keep Premium or Professional seats after the design phase ends.
- Leavers and movers. A named user license stays assigned until someone removes it.
How the picture changes with program size
For a small process office, the capacity line can cost almost as much as the seats. Say you license 10 Premium, 20 Professional and 20 Essentials users. That is $79,200 a year at list, and the capacity range starts at $60,000.
In an S/4HANA program with thousands of users, the savings sit in the viewer and Essentials tiers. Most people in a large program read models, and a handful build them.
How is Signavio Process Intelligence capacity priced and sized?
Process Intelligence capacity is sold as a yearly volume of event log records, in tiers that typically run 50 million, 250 million, 1 billion and 5 billion. Those tiers cost $60,000 to $600,000 a year, on top of the Premium user seats.
Size the tier from measurement. A typical S/4HANA order to cash use case at a mid size enterprise generates 80 to 250 million events a year, which puts most first deployments in the lower tiers. In roughly two thirds of the orders we reviewed, the tier sat 30 to 50 percent above measured volume.
Estimating your event volume before you sign
You can estimate volume from your own document counts before SAP runs a sizing exercise. The figures below are a hypothetical order to cash case.
- Count the sales order items created in the last 12 months. Say 8 million.
- Estimate the events each item produces: creation, changes, delivery, goods issue, billing and payment clearing. Say 12 on average.
- Multiply. 8 million items at 12 events each is 96 million events a year.
- Add expected growth and any second process you plan to load during the term, then pick the tier. Here the 250 million tier leaves room, and the 1 billion tier would be more than 10 times the need.
If you already ran a Process Intelligence pilot, use the event count it actually loaded instead of an estimate. Measured numbers carry more weight with SAP than any model.
Overage and tier reset clauses
The clauses deserve as much attention as the tier. Negotiate the overage formula yourself, and have the tier reset rules written into the order. A capacity meter with no written reset behaves like any consumption ratchet, rising with a spike and never coming back down.
What happens to the Signavio entitlement in RISE with SAP?
RISE with SAP includes a small Signavio starter pack, and some RISE deals add a wider, Premium tier entitlement for the migration period. When that period ends, the wider entitlement either extends on negotiated terms or converts to a full list renewal.
What the RISE starter pack covers
The starter pack is one of the entitlements our RISE private cloud guide catalogs. SAP's onboarding documentation lists three components, and it runs on the same term as the RISE contract.
- Process Manager. 3 users with full functionality and an unlimited number of models.
- Process Collaboration Hub. 10 users for sharing published models and commenting on them.
- Process Insights. 50 GB with a single data load, used on the current ERP or on S/4HANA after go live.
Anything beyond those quantities is a separate subscription. Extra Process Manager and Collaboration Hub users, plus any Process Intelligence capacity, are where the money goes once the program grows.
Deciding to extend or pay before the window closes
While the migration window is open, the wider entitlement is free capability. The deals that fell into full list renewals had one omission in common: no post migration price or scope was agreed while SAP still wanted the RISE signature.
Treat it as calendar work. Schedule the Signavio decision inside the RISE migration plan, and keep the usage data from the window (who used which tier, and how often) as the evidence for the next negotiation. Signavio is one of six layers in the RISE proposal, which our RISE negotiation tactics cover in full.
Does SAP indirect access apply to Signavio, and what can an audit find?
Indirect access does not apply. Signavio sits outside the SAP ERP indirect access ruleset and licenses on its own platform metrics, per user and per event log capacity, rather than on the number of connected SAP users.
The audit surface is therefore narrow. Exposure comes down to named user counts against role assignments, and SAP can extract both from the platform itself.
How to check your own position
- User list with license type. Export every named user and the license assigned from the workspace user administration.
- Last activity. Compare each user's last login, last model edit and last investigation with the tier they hold.
- Role against license. A mining role on an Essentials license is a compliance gap. The reverse is waste.
- Event volume. Pull loaded event counts per process from the Process Intelligence data pipelines and set them beside the contracted tier.
- Order forms. Line up quantities and tiers from every Signavio order, including anything bundled in RISE.
Run this review every quarter. The same data defends your count in an audit and shows who can drop a tier, so one pass serves as both the compliance control and the cost control.
What have we seen in recent Signavio reviews?
Across roughly 25 to 35 SAP Signavio reviews we ran or benchmarked between 2024 and 2025, the gap between the order signed and the order needed was consistently large. Three findings came up again and again.
- Premium over assignment. Between 45 and 65 percent of users held Premium when their role needed Professional or Essentials, at double and more than five times the price.
- Oversized capacity. In 2 of 3 cases, Process Intelligence tiers sat well above the event volume the customer actually loaded.
- Lapsed RISE entitlements. Bundled Signavio entitlements rolled into full list renewals because no post migration position was set before the window closed.
Why the deepest discount is the wrong first ask
The usual advice is to push SAP for the largest possible percentage off list. We think that gets the order of work backward, because a discount only applies to whatever mix is on the order form. Fix the mix first, then negotiate the rate on the smaller order.
In the 1,200 user example at 22 percent off, even if all 600 remaining users needed Essentials seats, the tiered order would cost $1,276,704 a year. SAP would have to cut the $4,032,000 all Premium order by about 68 percent to match that. No realistic discount round on the wrong order closes a gap that wide.
What will the SAP account team say, and how should you answer?
SAP account teams tend to use a small set of lines on Signavio. Each one below has a reply that keeps the discussion on quantities and terms.
- "Put everyone on Premium so no one waits for access later." Reply that role based access exists to solve that, and that you will buy Premium for the named mining team and ask for the right to move users between tiers each year.
- "The discount only holds on the full Premium bundle." Ask for two quotes, all Premium and your tiered mix, and compare the two totals.
- "Take the 1 billion tier now for headroom." Reply that you will size to measured volume, with a written overage rate and the right to step up mid term at the same unit price.
- "The RISE Signavio entitlement will roll forward at renewal." Ask for the renewal quantities, tier and price in the RISE contract. Anything unwritten should be planned as expiring.
Which contract terms should you ask for in a Signavio order?
Ask for terms that let the order follow real usage. These six cover the tiers, the capacity meter and the RISE entitlement.
- Tier swap rights. The right to move named users between editions at each anniversary, because roles change once a program goes from design to operation.
- Per edition price holds. Unit prices for each edition fixed for the term and into the first renewal, so a later re mix is not repriced.
- Overage formula. Excess events charged at the unit rate your tier was bought at.
- Tier reset. A written right to step down the capacity tier at renewal when measured volume is lower.
- Viewer rights. Read only access stated in the order with its quantity and price, because some bundles, including the RISE starter pack, count Collaboration Hub users against a fixed number.
- RISE continuation. Quantities, tier and price for the Signavio entitlement after the migration period, agreed before you sign RISE.
| Timing | What to do |
|---|---|
| 12 months out | Export users, roles and last activity. Measure event volume. List every RISE Signavio entitlement and its end date. |
| 6 months out | Build the role to edition map. Pick the capacity tier from measured volume. Draft the six terms above. |
| 3 months out | Request both quotes. Aim the close at SAP's fourth quarter, October to December, where your dates allow. |
| 1 month out | Check order form quantities against the map. Confirm the RISE continuation terms are in writing. |
The wider SAP calendar, including how SAP's fiscal quarter timing affects discounts, is covered in our SAP contract negotiation guide.
What to do next
- Map roles to editions. Put every user in a role and every role on the lowest edition that fits, starting with the Premium holders.
- Measure event volume. Use pilot loads or document counts to size Process Intelligence, and get the overage formula and tier reset rules in writing.
- Set the RISE position. Decide whether to extend or pay for the Signavio entitlement while the migration window is still open.
- Review quarterly. Run the user, role and volume check from the platform's own data every quarter.
- Quote both mixes. Ask SAP to price the all Premium and the tiered order side by side, then negotiate the rate on the tiered one.
- Get a second view. Our SAP practice can review the order with you before you sign.
Frequently asked questions
How much does SAP Signavio cost per user?
At list, Essentials is $50, Professional $140 and Premium $280 per user per month, and viewers cost nothing. A user on Premium for a year is $3,360 before discount, against $600 on Essentials, so tier choice outweighs most discount rounds.
How is SAP Signavio licensed?
Signavio is licensed per named user, with each user assigned one of four edition tiers and role based access limiting what they can run. Process Intelligence adds a separate yearly event log capacity metric, priced by tier. Both meters appear as separate lines on the order form.
What is the right Signavio edition mix?
A sound target is 10 to 20 percent Premium, 30 to 40 percent Professional, 30 to 40 percent Essentials and 10 to 20 percent on the viewer tier. Premium costs two to five times as much as the edition most over assigned users need.
How is Signavio Process Intelligence capacity priced?
Capacity is priced in yearly event log record tiers from 50 million to 5 billion records, costing $60,000 to $600,000 a year on top of Premium seats. A mid size order to cash case lands in the lower tiers, so ask SAP to justify anything above them.
What happens to the Signavio entitlement in RISE?
The starter pack runs with the RISE contract, but a wider migration period entitlement either extends on negotiated terms or becomes a list price renewal. Customers who agreed nothing in advance turned a free bundled capability into a cost line they never negotiated.
Does SAP indirect access apply to Signavio?
No. Signavio licenses on its own per user and event capacity metrics, not on the SAP users connected to it. An audit compares named users with the roles they hold, and SAP pulls that data straight from the platform.
What saves the most in a Signavio negotiation?
Fixing the edition mix before you argue the rate saves the most. Moving over assigned Premium users to the tier their role needs, sizing capacity to measured events, and timing the deal against the RISE window and SAP's fourth quarter all beat any discount on a defaulted order.