Fulfiller math, the Pro Plus ladder, and the AI native repackaging. Right size the roles before you price the platform.
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ServiceNow collapsed its tiers into AI native packages in 2026 and put an assist consumption meter inside every seat. The biggest lever in the contract is still the oldest one: who actually needs to be a fulfiller. This episode covers seat drift, the migration quote, and the consumption mechanics that only price well at signature.
Sarah and Michael walk the renewal discount bands, the deal desk holdback, uplift caps versus baseline resets, and how module level alternatives move price when exit threats do not.
The model. Redress Compliance works on contingency. You negotiate with the vendor first. When you have gotten everything you can get, bring the deal to Redress and we take 25 percent of what we save you beyond your best number. Nothing saved, nothing paid. Talk to us.
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