ServiceNow true up, defused.

What you will take away

• Custom tables true up at renewal. Each custom table built beyond the contracted count adds a per table fee.
• Integrations true up on count. Each IntegrationHub spoke beyond the contracted count adds an integration fee.
• User and transaction overages true up on metric. Fulfiller, Approver, and Requester counts each trigger separate overages.
• The true up runs at renewal. ServiceNow rarely audits mid term but the renewal quote will reflect the use position.
• The three meters need monthly tracking. Tables, integrations, and user counts in a single dashboard, reviewed monthly.