ServiceNow contracts and the 8 clauses that move the bill

What you will take away

• Eight clauses decide the bill. The rest matter, but these eight drive the dollar outcome.
• Cap clause compounds. Three percent vs seven percent is a six figure delta over a three year term.
• True up at the original discount. Default true up uses current list. Renegotiate.
• Audit needs notice. 90 to 180 days, with a self audit step.
• Exit is overlooked. Without the right exit clause the renewal leverage collapses.