Background
A global manufacturing company based in Switzerland and the US sought Redress Compliance’s expertise to understand their Oracle Siebel license compliance and reduce their support costs. With a complex application environment, they needed expert guidance to navigate the intricacies of Siebel licensing and support.
Challenge
The company was facing a potential non-compliance risk of $22 million. They needed a comprehensive strategy to mitigate this risk and optimize their Siebel support costs.
Solution
Redress Compliance was enlisted to provide a strategic solution:
- Siebel Agreement Review: Redress thoroughly reviewed the company’s Siebel agreements to gain a clear understanding of its licensing position.
- Interviews and Roadmap Understanding: Redress conducted interviews to understand the organization’s usage of Siebel and its future roadmap.
- Licensing Assessment: Redress conducted a licensing assessment using Oracle license compliance scripts.
- Non-Compliance Identification: Redress identified non-compliance worth $22 million.
- Compliance Remediation: The client remediated their compliance findings with Redress’s guidance.
- Support Reduction Strategy Workshop: Redress hosted a workshop to review all available options for reducing support costs.
- Third-Party Support Decision: The customer moved Siebel to a third-party support provider.
- Third-Party Support Contract Negotiation: Redress helped negotiate the third-party support contract, resulting in the customer paying only 30% of what they would have paid to Oracle.
Outcome
The company avoided a potential $22 million non-compliance risk and reduced its Siebel support costs by $6 million over a three-year period.
Quote from the Head of Enterprise Applications
“The strategic insights and deep expertise of Redress Compliance have been instrumental in our Siebel license compliance and support cost reduction journey. Their comprehensive approach, effective training, and unwavering support were key in navigating the complexities of Siebel licensing and support. They identified and helped us mitigate a substantial non-compliance risk, guiding us in making an informed decision that resulted in significant cost savings. Their contribution has been pivotal in our enterprise application strategy.”
Conclusion
This case study illustrates Redress Compliance’s ability to provide comprehensive Oracle Siebel solutions. By understanding each client’s unique needs and challenges, Redress Compliance can deliver strategies that ensure compliance and result in significant cost savings.
