Oracle Siebel CRM Licensing Guide

Introduction to Oracle Siebel CRM Licensing Guide

This article provides an in-depth look into Oracle Siebel CRM Licensing.

Here are the key points:

  1. Understanding Oracle Siebel CRM: Oracle Siebel CRM is a comprehensive software solution developed by Siebel Systems Inc. and later acquired by Oracle Corporation in 2006. It offers a range of applications, including horizontal, vertical, and analytics applications tailored to different industry needs.
  2. Siebel Licensing Complexity: The licensing for Siebel products became more complex after Oracle’s acquisition. The article explains the intricacies of Siebel license keys, the difference between Siebel Legacy Pricing vs. Oracle Pricing, and Siebel Legacy Metrics vs. Oracle Metrics.
  3. Compliance and Cleanup: The article emphasizes the importance of proper cleanup and compliance for Siebel CRM. It highlights common mistakes organizations make and guides how to remain compliant.

Customer Relationship Management (CRM) is essential for businesses looking to improve profitability, revenue, and customer satisfaction. With several CRM solutions on the market, including Salesforce, SAP, Microsoft Dynamics, Zoho, Oracle Siebel, and Sugar CRM, it’s challenging to determine which is best for your organization.

In this article, we’ll focus on Oracle Siebel, a large and complex software solution developed by Siebel Systems Inc. and acquired by Oracle Corporation in 2006. We’ll examine the product suite, licensing policies, and compliance risks before and after Oracle’s acquisition. For more information about Siebel licensing works, read our main guide.

Horizontal, Vertical, and Analytics Applications in the Siebel Product Suite

siebel applications

The Siebel product suite offers three types of applications:

Horizontal applications are industry-independent solutions, such as Siebel CRM Base and Siebel Contracts.

Vertical applications are industry-specific products, such as Siebel Public CRM Base and Siebel CME Contracts. Vertical Applications also include the entire set of modules from horizontal, which is more expensive.

Analytics products, such as Siebel Sales Analytics, were available as standalone editions until version 7.8, after which they were discontinued. Nowadays, the functionality of the Analytics products is bundled into the Oracle Business Intelligence product group.

Siebel applications may also be classified by user type: Employee Applications for employees such as salespeople using Siebel Contracts, Customer Applications for an organization’s customers designed for purchasing online, and Partner Applications for partners of the organization.

Licensing: Breaking Down the Complexity of Siebel License Keys

siebel license keys

Licensing for Siebel products became more complex after Oracle’s acquisition. In the past, end-users entered into a license agreement with Siebel, after which they received unique license keys to enable the functionality purchased.

However, Oracle made Siebel license keys freely available on the external website, so end-users could download them without obtaining a license upfront.

A standard Siebel installation offers all available Siebel modules and functionalities in which license keys unlock applications. Many Siebel customers have one or more unlicensed products installed.

The license keys downloaded often include more functionalities than the organization is licensed for. Extra Siebel modules/functionalities must be licensed, reflecting the total number of authorized users.

Siebel Legacy Pricing vs. Oracle Pricing

siebel pricing

Before Oracle’s acquisition, Siebel products were sold as Individual Applications (e.g., Siebel Sales Enterprise) and Application bundles (e.g., eAdvisor & eConfigurator Bundle).

However, the number of Application Bundles offered was small and rarely sold. In December 2006, Oracle started selling Siebel products under the three standard pricing models for Oracle applications: Component licensing, Custom Application Suite (CAS) licensing, and Enterprise licensing.

Component licensing.

Component licensing is Oracle’s traditional a la carte pricing model and a cost-effective option for customers licensing one or two Oracle products with a few end-users. For example, Siebel CRM Base, licensed per Application User, allows one individual to use a single Siebel software program.

CAS licensing.

Under CAS licensing, a customer may purchase different software products in one bundle (e.g., Siebel CRM Base licensed per Custom Suite User). This metric allows one individual to use multiple Siebel software programs as defined in the bundle.

Enterprise licensing.

Enterprise licensing allows customers to license the desired Siebel software programs for their entire organization without keeping track of specific user licenses, servers, or deployment locations. You can read about SPE and Siebel differences here.

Siebel Legacy Metrics vs. Oracle Metrics

siebel license metric

The metric units that Oracle applies today for the Siebel products are not different from the legacy metrics used by Siebel System. Siebel products were generally sold per user.

One of the most common user-based metrics was Named User, which migrated to the Application User metric in use today. Both Named User and Application User licenses focus on the number of individuals authorized to use the software, regardless of whether the user is actively using it.

Other user-based licenses include Registered User, which focuses on the number of business partner individuals authorized to use the software, and Partner Applications, which are typically licensed under this metric.

For other non-user-based licenses such as Processor, Physical Server, Computer, etc, usage counts are based on the (physical) hardware on which the Siebel software programs are installed.

Proper Cleanup and Compliance for Siebel CRM

One of the organizations’ most common mistakes is not properly cleaning up their production environments.

Organizations may deactivate users by changing logins or assume that anyone who left the company or changed roles don’t count as having access to the software anymore. However, Oracle requires organizations to license each person formally authorized to use the software, whether they are active users or not.

Organizations must perform a proper and complete deactivation process to remain compliant, updating employee IDs, statuses, responsibilities, and many other changes at the database and application levels. Inactive users who still have access to the software pose a significant compliance risk.

Siebel CRM is a robust solution that can help organizations manage customer information, process orders, service requests, and payments. However, Oracle’s acquisition of Siebel Systems has made licensing and compliance more complex.

To ensure compliance, organizations must properly clean up their production environments, extend this cleanup to the test/development/acceptance environments, and validate the user responsibility association process.

By following these steps, organizations can avoid non-compliance risks and ensure they have the appropriate licenses for their Siebel products. Proper licensing and compliance protect organizations from legal and financial risks and enable them to realize the full potential of Siebel CRM.

Our Siebel Licensing Assessment Service

siebel licensing service

Our Siebel Licensing Assessment service provides comprehensive analysis and optimization recommendations for your Siebel installations, enabling you to ensure compliance with licensing agreements, reduce unnecessary costs and optimize support resources. Our service includes:

Licensing Deployment Analysis

  • Analysis of your Siebel installation and licensing deployment
  • Identification of any license usage issues or discrepancies
  • Comparison of your licensing deployment with your contractual obligations
  • Review of your licensing inventory, including any historical licensing usage

Contract Review

  • Analysis of your Siebel licensing contracts and agreements
  • Identification of any licensing restrictions or limitations
  • Comparison of your licensing entitlements with your actual usage
  • Review of any potential risks or issues related to licensing compliance

License Remediation

  • Identification of any non-compliance issues or gaps in licensing entitlements
  • Recommendations for remediation of any compliance issues or gaps
  • Assistance with license reallocation and redistribution, if needed
  • Implementation of licensing changes to ensure compliance with contractual obligations

Advisory on Licensing Optimization and Support Reduction

  • Review of your current licensing usage and entitlements
  • Recommendations for optimization of licensing usage to reduce costs
  • Identification of potential opportunities for reducing support costs
  • Guidance on implementing licensing and support optimizations

Our Siebel Licensing Assessment service is designed to clearly understand your licensing obligations and entitlements, identify areas of risk and non-compliance, and offer recommendations for optimization and cost reduction. With our expert guidance, you can ensure compliance with your licensing agreements, optimize your licensing usage, and reduce unnecessary costs.

Need Expert Help with Siebel? Contact Redress Compliance Today!

Navigating the complexities of Oracle Siebel CRM Licensing can be challenging. If you’re feeling overwhelmed or unsure about your organization’s compliance with Siebel licensing, don’t worry – you’re not alone.

At Redress Compliance, we specialize in providing expert guidance and support to help you understand and optimize your Siebel installations. Our Siebel Licensing Assessment Service offers a comprehensive analysis of your licensing deployment, contract review, license remediation, and advisory on licensing optimization and support reduction.

Don’t risk non-compliance or unnecessary costs.

Contact Redress Compliance today and let our Oracle licensing experts help you navigate the complexities of Siebel licensing with confidence.


  • Fredrik Filipsson

    Fredrik Filipsson possesses 20 years of experience in Oracle license management. Having worked at Oracle for 9 years, he gained an additional 11 years of expertise in Oracle license consulting projects. Fredrik has provided assistance to over 150 organizations worldwide, ranging in size and tackling various Oracle licensing challenges, including Licensing Assessments, Oracle audits, Oracle ULAs, and more.