Frequently Asked Questions

Redress Compliance is an independent enterprise software advisory firm. We help organisations negotiate better deals, defend against vendor audits, optimise licence positions, and reduce software spend across Oracle, Microsoft, SAP, Salesforce, IBM, Broadcom/VMware, AWS, ServiceNow, Workday, and GenAI/OpenAI.

Our team of senior consultants — former vendor employees, ex-Gartner and Forrester negotiation leads — delivers measurable financial outcomes on every engagement. We serve 500+ enterprise clients globally from offices in the US, Ireland, and Dubai.

100% independent. Redress Compliance has no commercial relationship with any software vendor. We do not resell software, receive referral fees, or participate in partner programmes. When we advise you to walk away from a deal, reduce your spend, or challenge an audit finding, there is no hidden incentive working against your interests.

This independence is why Gartner recommends us and why 500+ enterprises trust us with their most sensitive vendor negotiations.

Yes, absolutely. We routinely sign mutual NDAs before any engagement and are happy to do so before your very first call with us. Simply email your NDA to and we’ll review, sign, and return it — typically within 24 hours.

Confidentiality is fundamental to our business. We handle the most sensitive vendor negotiations for Fortune 500 companies and treat every client relationship as strictly confidential.

Very quickly. For urgent matters such as active audits or imminent renewals, we can typically mobilise within 48 hours. A fixed-fee proposal is usually provided within 48 hours of our initial scoping call.

For subscription engagements, advisory support begins from day one across your entire vendor estate.

Our scoping process is fast and straightforward. It typically involves a confidential introductory call (30–45 minutes) where we understand your vendor landscape, upcoming renewals, any active audits, and your commercial objectives.

From that call we prepare a fixed-fee proposal — usually within 48 hours — outlining the scope, deliverables, timeline, and fee. There’s no obligation, and the scoping call itself is always free and confidential.

We offer three flexible fee models:

Fixed Fee: Pre-agreed fee for the full engagement scope. No hourly billing, no hidden costs, no surprises. Fee set before work begins.

Contingency: Pay only when we deliver verified savings. Fee based on a percentage of documented savings against an agreed baseline. If we don’t save you money, you don’t pay.

Subscription: Annual or multi-year retainer covering all vendor advisory, benchmarking, contract review, and strategic support. The most cost-effective model for multi-vendor estates.

One-off engagements are project-based: a single vendor renewal, audit defence, or licence optimisation. Typically 2–6 months. Fixed fee or contingency. Targeted, fast, and high-impact.

Subscription advisory is a 1–3 year agreement that provides continuous protection across all your vendors. Includes on-demand advisory, contract review before every signature, quarterly strategic reviews, and annual deep-dive optimisation. Ideal for organisations spending $10M+ across multiple vendors.

Learn more on our Engagement Models page.

Our typical engagement delivers 5–15x return on advisory investment. Specific results vary by vendor: Oracle engagements typically save 15% of total spend; Microsoft EA renewals save $2–5M; IBM audit claims are reduced by 60–90%; Broadcom/VMware renewals see 30–60% reductions.

Subscription clients typically see 5–10x annual return with 15–35% improvement vs. vendor initial proposals across all covered vendors.

We maintain 9 dedicated vendor practices, each led by senior specialists with 10–25+ years of vendor-specific expertise:

Oracle — ULA strategy & exit, Java SE, database & middleware, OCI, audit defence
Microsoft — EA negotiation, M365 optimisation, Azure & MACC commitments
SAP — S/4HANA & RISE, indirect/digital access, audit defence
Salesforce — Renewal negotiation, edition right-sizing, API/storage optimisation
IBM — Sub-capacity licensing, ILMT compliance, PVU optimisation, audit defence
Broadcom/VMware — Renewal negotiation, VVF/VCF right-sizing, alternative assessment
AWS — EDP negotiation, commit optimisation, FinOps advisory
ServiceNow — Renewal to 0% uplift, product rationalisation
Workday & GenAI/OpenAI — Contract optimisation, new market advisory

Every engagement is led by a senior practitioner with deep domain expertise. We do not staff engagements with junior analysts. Your project lead is the expert. Our team includes:

Former vendor employees — ex-SAP, ex-VMware auditor, ex-ServiceNow VP, former IBM auditor, ex-Microsoft resellers. They know exactly how vendors price, discount, and audit.

Ex-Gartner & Forrester — Former negotiation leads who ran all major vendor negotiations for Gartner and Forrester’s enterprise clients globally.

Every consultant has a minimum of 10 years of vendor-specific experience. Most have 20+.

Only if you want them to. We offer two negotiation models:

Behind the Scenes: We advise invisibly. Your team leads with the vendor. We provide strategy, benchmarks, counter-proposals, and real-time tactical advice. The vendor never knows we are involved.

Managed Negotiation: We take the lead. We manage the vendor relationship, run negotiation meetings, present counter-proposals, and drive to close. Your team retains oversight and final approval.

Many clients use both models depending on the vendor and situation.

Yes — this is one of our core services. Our audit defence team is led by former vendor auditors who know exactly how audit methodologies work from the inside. We manage all vendor communications, challenge findings, review data requests, and protect your commercial position.

Typical audit outcomes: IBM audit claims reduced by 60–90% (e.g., $7M claim reduced to $600K). Oracle audit claims reduced or eliminated entirely. We can mobilise within 48 hours for urgent situations.

See our case studies for real-world examples.

It’s not too late. While earlier engagement gives us more leverage, we regularly help clients with imminent renewals. We’ve secured millions in savings for clients who engaged us with less than 30 days to deadline. Our benchmark database and vendor-specific playbooks allow us to build a counter-strategy very quickly.

That said, for best results we recommend engaging 12–18 months before major renewals. Our Renewal Events Program is designed to make this systematic across your entire vendor estate.

Our benchmark database contains data from 500+ comparable enterprise deals across all 9 vendor practices. It shows us exactly where your pricing sits relative to market, quantifies the gap, and identifies the specific levers to close it.

Every engagement includes a data-driven benchmarking pack with normalised economics, risk flags, negotiation levers, and an outcome summary. This information advantage is one of the key reasons our clients achieve significantly better outcomes than internal procurement teams negotiating alone.

We have offices in three regions:

United States (HQ) — New York
Europe — Ireland
Middle East — Dubai

Advisory services are delivered globally across all time zones. We currently work with 500+ enterprise clients in 40+ countries.

The Renewal Events Program is a structured programme to plan and run all your enterprise software renewals as controlled events — not reactive fire-drills.

We build a 12–18 month renewal calendar, rank vendors by spend, complexity, and risk, and run every renewal through a repeatable 4-step process: Baseline → Strategy → Execute → Close & Protect. Available as a pay-per-event or quarterly subscription model.

It’s ideal if you have 3+ major renewals per year or cloud commits and SaaS estates where spend is hard to explain.

All client data is treated as strictly confidential under mutual NDA. We handle contract inventories, licence entitlements, usage data, spend information, and audit correspondence with the highest level of care.

Our benchmark database uses anonymised data only — no client is ever identifiable. We do not share client information with any vendor or third party under any circumstances.

Yes. Cloud commercial governance is built into every relevant engagement. Our cloud optimisation practice covers OCI, AWS, Azure, and GCP with typical savings of 20–35%.

Deliverables include commit downside risk analysis, rightsizing and waste removal, reserved instance strategy, rate card and discount benchmarking, and spend guardrails. Our cloud optimisation lead has 10 years of exclusive focus on enterprise cloud cost optimisation.

While the majority of our clients are large enterprises spending $10M+ on software, we work with organisations of all sizes where the commercial stakes justify independent advisory. If you have a significant vendor renewal, an audit defence need, or a complex licensing situation, we can likely help.

Our one-off engagement model is well-suited for smaller organisations with a single high-value vendor interaction.

Three easy ways to start a conversation:

1. Book a confidential call — Schedule directly with our team.
2. Contact us online — Fill in our guided form and we’ll be in touch within 24 hours.
3. Call or email — +1 (239) 402-7397 or

The initial conversation is always free, confidential, and without obligation. We’re happy to sign an NDA before we speak. A fixed-fee proposal is typically provided within 48 hours.