Tell us which publisher, where you are in the cycle, and the rough scope of the issue. We will route you to the partner who runs that vendor practice. Thirty minute scoping call. No obligation. No reseller margin. No partner status with the publishers we cover.
The Redress Compliance scoping call is the first thirty minutes of every engagement. There is no charge for the scoping call. There is no follow up sales sequence if the call ends without a clear engagement fit. The partner on the call is the partner who would run the engagement if you decide to engage.
Most calls are booked because a publisher has done something the buyer was not expecting. An audit notification has arrived. A renewal proposal has anchored higher than the prior cycle. A migration is being framed as the only commercial option when alternatives exist. A contract clause from five years ago is being reinterpreted in a way that materially changes the licensing position. We have seen most of these patterns before.
The thirty minute scoping call covers four things. The publisher and the specific event. Oracle Java audit, Microsoft EA renewal, SAP RISE migration, VMware subscription transition, ServiceNow Now Assist sizing, AWS EDP shortfall, Workday FSE expansion. Whatever the live commercial event is, we want to understand the contractual baseline.
Second, your internal context. Procurement leverage, legal counsel involvement, software asset management maturity, executive sponsorship for the engagement. The internal context drives the engagement shape more than the publisher specifics.
Third, realistic outcomes. We will tell you on the call what we have seen settle at in similar engagements. We will tell you which scope objections are most reliable for that vendor. We will tell you the realistic landing range for a defended position.
Fourth, engagement fit. Project work, Vendor Shield cover, embedded retainer, or no engagement. We will tell you which one we think fits and why. If the answer is no engagement, we will tell you that too and point you to the relevant white paper or case study that addresses the issue.
Every Redress engagement is run by a partner who has direct operational experience with the relevant publisher. Most of our partners come from inside the publishers themselves. License management services teams, enterprise sales floors, or commercial deal desks. They have run the audits, scripted the calls, drafted the demand letters, and approved the discount memos that you will see across the table. The full team is on the management team page.
The scoping call is routed to the partner who runs the relevant vendor practice. The Oracle practice is run by partners with direct Oracle license management services and Oracle enterprise sales floor experience. The Microsoft practice is run by partners with direct Microsoft EA negotiation and Software Asset Management experience. The SAP practice is run by partners who have negotiated RISE engagements directly with SAP. The same pattern holds across the other vendor practices.
The most useful scoping calls happen when you have brought four artefacts. The publisher's most recent commercial document. An audit notification letter, a renewal proposal, a migration credit memo, a SAM engagement scope letter. Whatever the publisher has put in front of you most recently.
The contractual baseline. The standing contract, the most recent amendment, and the entitlement summary if you have one. We will not need to read the entire contract on the call. We will want to know which contract framework you are operating under and the rough vintage of the standing terms.
The internal stakeholders. The procurement, legal, finance, and IT leaders who will be involved in any engagement decision. We do not need them on the scoping call. We do need to know who they are so that any engagement shape we propose fits the decision making structure inside your business.
Your realistic timeline. The contractual response window, the renewal cut off, the migration go live, the audit close out target. The timeline drives the engagement shape more than any other variable.
Most Redress engagements run in one of three shapes. Project work tied to a single audit, ULA certification, or renewal. The most common engagement shape. Usually four to twelve weeks of partner time on the relevant vendor practice. Fixed scope. Fixed fee. Outcomes documented in writing.
Vendor Shield cover, where any audit notification, license review, or commercial dispute from any of the eleven covered vendors is handled by the relevant Redress partner inside forty eight hours. Annual subscription. Used by enterprises with multiple major publisher relationships and concentrated audit exposure. Program detail.
Embedded retainer where a partner sits inside your software asset management or procurement function for the duration of a major program. Six to eighteen months of partner time. Used for major migrations, divestitures, or multi vendor renewal cycles. Renewal Program detail.
If you have just received an audit notification, the right next step is the same week scoping call. The contractual response window for most major publishers is between fifteen and thirty days from the date of the notification letter. The first seventy two hours after the notification arrives are the most important.
For an urgent same week call, complete the booking form below and write the word URGENT in the message field. Our coverage team monitors the urgent inbox during business hours in the Americas, EMEA, and APAC. We will respond within four business hours during the working week. The relevant audit defense kit is available to download immediately while you wait for the call.
The form goes direct to our coverage team. We will route you to the partner who runs the relevant vendor practice and confirm a time for the scoping call within one business day.
For urgent audit response, write URGENT in the message field. Our coverage team monitors the urgent inbox in business hours across the Americas, EMEA, and APAC.
The scoping call lasted thirty four minutes. The partner had already mapped out the three viable settlement scenarios. We engaged the next day. The settlement closed eleven weeks later, sixty four percent below the publisher's opening anchor.
Twenty years on the buy side. 500+ enterprises. $2B in client savings.
One email per week. Calibrated to the live negotiation table. Written by the partner who runs the vendor practice.
Once a month. Audit patterns, renewal benchmarks, vendor commercial signals across Oracle, Microsoft, SAP, Salesforce, IBM, Broadcom, AWS, Google Cloud, ServiceNow, Workday, Cisco, and the GenAI vendors. No follow up sales pressure.
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