Independent ServiceNow advisory led by a former ServiceNow VP with direct insider knowledge of internal discounting models, and a former SAM practice lead responsible for all ServiceNow licensing at one of the UK’s largest consultancies. This combination doesn’t exist anywhere else.
By the time your renewal arrives, ServiceNow already knows your dependency is deep and your switching costs are prohibitive.
Most enterprises accept terms that significantly favour ServiceNow — not because they chose the wrong products, but because they lacked the benchmarking data and insider expertise to negotiate at parity.
Built-in escalation clauses that compound year over year with no cap in sight.
Bundled products that force you to pay for capabilities you don’t use or need.
Licence type misclassification that inflates your subscription costs significantly.
No reduction rights, no flexibility provisions, and no way to adjust mid-contract.
Automatic renewals that trigger at inflated rates before you’ve had time to negotiate.
Unparalleled insight into ServiceNow’s internal discounting models, deal approval processes, and what is genuinely achievable in negotiation. He knows the thresholds, the escalation paths, and the commercial levers that ServiceNow’s own sales teams use.
Managed all ServiceNow licensing, optimisation, and compliance work at one of the UK’s largest SAM consultancies. He ensures your licence position is clean, right-sized, and defensible before any negotiation begins.
Renewals, new agreements, licence optimisation, contract review, and managed negotiation — all backed by a former ServiceNow VP and a former SAM practice lead.
End-to-end renewal support. Discount benchmarking against comparable enterprise deals, uplift cap negotiation (targeting 0% uplift), contract term review and improvement, flexibility provisions, and tactical execution through close.
Advisory for new ServiceNow purchases, module additions, and platform expansions. Pricing benchmarking, commercial structuring, volume discount negotiation, multi-year term optimisation, and contract protections to buy right the first time.
Analysis of your current ServiceNow deployment: fulfiller vs. requestor classification review, unused licence reclamation, product rationalisation, sandbox and sub-production right-sizing, and edition analysis. We right-size before you negotiate.
Independent review of your ServiceNow agreement: auto-renewal triggers, annual escalation rates, co-terming provisions, termination and reduction rights, SLA commitments, and data portability. We identify what is missing and what must change.
Redress takes the lead. Our former ServiceNow VP engages directly with your account team, presents counter-proposals, runs negotiation meetings, and drives the process to close. Your team retains full oversight and final approval.
Your team leads the conversation with ServiceNow. We provide the strategy, benchmarks, counter-proposals, and real-time tactical guidance behind every interaction. ServiceNow never knows we are involved.
Our former ServiceNow VP leads directly. He manages the relationship, runs the meetings, presents commercial positions, and negotiates to close on your behalf. You maintain oversight and final sign-off.
You only pay when we deliver measurable results. Savings calculated as the difference between ServiceNow’s initial proposal and the final negotiated outcome. If we save you nothing, you pay nothing.
A pre-agreed fixed fee for the full engagement. No hourly billing, no hidden costs, no gain-share. Set before work begins and does not change regardless of outcome. Ideal for cost certainty.
Mutual NDA before any data is shared.
Objectives, deliverables, timeline, and fee agreed in writing upfront.
Typical duration aligned to ServiceNow’s renewal cycle.
US (HQ), Ireland, Dubai. On-site on request.
No partner status, no referral fees. Our only obligation is to you.