Enterprise systems installed in a corporate data center
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Frequently asked questions

What enterprise buyers ask us before the first call: how fast we reply, how the NDA works, what happens on the call, what an engagement costs, and how we stay independent of every publisher we negotiate against.

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500+Enterprise clients
$2B+Under advisory
Industry Recognized
500+ Enterprise Clients
$2B+ Under Advisory
11 Vendor Practices
100% Buyer Side Independent

What enterprise buyers ask us before the first call: how fast we reply, how the NDA works, what happens on the call, what an engagement costs, and how we stay independent of every publisher we negotiate against.

Before you contact us

Most of our work begins with a single email. A renewal letter has arrived from Oracle, Microsoft, or SAP. An audit notification has hit the inbox. A migration is underway and the commercial framework no longer fits. The questions below are the ones that come up in that first exchange, answered plainly so you know what to expect before you write to us.

The questions we are asked most

If your question is not here, write to our contact page or call +1 239 402 7397 and a partner will answer it directly.

Frequently asked questions

How quickly do you respond to an enquiry?

Within one business day, and usually the same day. Every message reaches a partner, not a queue. If you would rather talk first, call +1 239 402 7397.

Can we sign an NDA before we discuss any detail?

Yes, and we prefer it. Our mutual non disclosure agreement goes out with the first reply. Sign and return it and we countersign the same day, or send your own template and we sign yours. No contract value, license metric, or commercial detail is discussed before it is in place.

How do we book the first call?

Propose a few times that work for you and we confirm one of them. The first call runs thirty minutes and needs no preparation from your side.

What happens on that first call?

You tell us the publisher, the event, and the timeline. We tell you whether there is a leverage point worth pursuing and what the right engagement shape would be. If we cannot help, we say so on the call.

What does it cost to talk to you?

The scoping call is free and carries no obligation. Engagements are scoped and priced up front, as fixed fee or contingency. On contingency, no savings means no fee.

Are you independent of the software vendors?

Completely. We do not resell software, take vendor sponsorship, accept referral fees, or hold publisher partner status. We never run vendor audits. Client fees are our only revenue, which is why the advice is never calibrated to protect a publisher relationship.

Which vendors do you cover?

Eleven full vendor practices: Oracle, Microsoft, SAP, Salesforce, IBM, Broadcom VMware, AWS, Google Cloud, ServiceNow, Workday, and Cisco, plus the GenAI vendors. Each practice is led by a partner who worked inside that publisher's ecosystem.

We just received an audit notification. What should we do first?

Read our audit defense kits before anything goes back to the publisher. The first letter you send the audit team frames every conversation that follows, and it is the cheapest thing on the whole engagement to get right.

What do you need from us to get started?

The current agreement, the latest renewal or true up quote, and a rough picture of what you deploy today. That is enough for the first call. Anything deeper waits until the NDA is executed.

How do you work with our team?

Three shapes: an embedded retainer where a partner sits inside your SAM or procurement function, project work tied to one negotiation, audit, or renewal, and Vendor Shield, always on advisory across every negotiation, benchmark, renewal, and audit notification in the estate.

Do you work with clients outside the United States?

Yes. We run engagements from Fort Lauderdale, Dublin, and Dubai, and we work across the Americas, Europe, the Middle East, and Asia Pacific.

Is what we tell you confidential?

Yes. The mutual NDA covers both sides, we never share client names or numbers with a publisher, and case studies are published anonymized unless a client asks otherwise.

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