Workday has one of the highest customer retention rates in enterprise SaaS — and it is not because their pricing is competitive. Once Workday is embedded in your HR and Finance processes, the cost and disruption of migration is substantial. Workday's commercial teams know this, and they structure their renewal process to exploit that switching cost through time pressure, opaque pricing, and proposals that arrive too late for meaningful independent review. Most organizations renew Workday without independent benchmarking data, without a structured counter-position, and without the negotiation experience to challenge Workday's commercial proposals effectively. The result is systematically above-market pricing that compounds over multi-year terms — particularly through annual uplift provisions that grow total spend 15 to 30 percent above what well-negotiated renewals achieve.