Consolidate ServiceNow instances. And cut license cost.

What you will take away

• Multi instance is the default. Most enterprise ServiceNow estates run three to five production tenants.
• Acquisitions are the largest driver. M and A leaves an inherited tenant on most timelines.
• Duplicate fulfiller licenses cost the most. Two tenants doubles the high price ITIL fulfiller pool.
• Consolidation works as a one to two year programme. Workflow harmonization is the long pole.
• License credit is contractual. ServiceNow will credit retired licenses if the consolidation is signed into the contract.