What is the Salesforce Headless 360 Buyer Playbook?

It is the buyer side framework we use before a Salesforce Headless 360 order form. It covers the Flex Credit meters, a real credit burn model, the undisclosed production runtime rate to pin, and the six levers that hold even before the production price is published.

Does Headless 360 have a public production price?

No. As of July 2026 the production runtime rate for Headless 360 agent traffic is undisclosed. The meters underneath it are public, so the playbook models the burn from the Flex Credit rates and shows the runtime line to pin in the order form.

How much can the playbook actually save?

On our 500 seat benchmark estate, buyers who capped and locked the per action rate paid 20 to 35 percent less than Pay as you go, about $178,000 a year, without touching the seat count. Over three years the gap reached about $703,000.

How do Flex Credits meter on Headless 360?

An Agentforce action costs 20 Flex Credits and a Voice action costs 30, at roughly $500 per 100,000 credits, which is half a cent per credit. The per user add on runs about $125 per user per month, or $150 in regulated industries.

Do I have to talk to a salesperson to read it?

No. Enter your name and work email and the full playbook opens on this page. There is no follow up sales call unless you ask for one.

White Paper · Salesforce

The Salesforce Headless 360 Buyer Playbook

What to negotiate before you go agent first. The Flex Credit burn model, the undisclosed production runtime rate to pin, and the six levers that hold even before the price is published.

Format PDF + HTML

Read Time 18 Minutes

Last Updated July 1, 2026

What you will take away

The Flex Credit meters that decide the bill: 20 credits per action, 30 for Voice, half a cent per credit
A credit burn model on a 500 seat estate where actual spend ran 40 to 70 percent above the forecast
The undisclosed production runtime rate to pin in the order form before agents touch production
The six buyer side levers, led by the runtime rate cap and the credit rate lock
How to instrument an agent journey in the free Developer Edition to check the account team forecast

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The Salesforce Headless 360 Buyer Playbook

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