The Salesforce Headless 360 Buyer Playbook

What you will take away

• The Flex Credit meters that decide the bill: 20 credits per action, 30 for Voice, half a cent per credit
• A credit burn model on a 500 seat estate where actual spend ran 40 to 70 percent above the forecast
• The undisclosed production runtime rate to pin in the order form before agents touch production
• The six buyer side levers, led by the runtime rate cap and the credit rate lock
• How to instrument an agent journey in the free Developer Edition to check the account team forecast