White Paper · Advisory

Microsoft Unified Support Cost Control

How Unified Support is priced, why it grows faster than the value you receive, and the levers that bring it back under control.

Format PDF + HTML

Read Time 20 Minutes

Last Updated July 14, 2026

Why the shift from Premier to Unified decoupled your support price from your actual support usage.
How the percentage-of-spend model is built on Azure consumption, online services, and on-premises license & Software Assurance.
What the three tiers — Core, Advanced, and Performance — really deliver versus what you pay for.
Where the waste hides: unused reactive capacity, overlapping support, and an inflated spend base.
How third-party support and right-sizing compare, with a worked ROI benchmark on a ~$20M estate.

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