📘 This guide is part of our Salesforce Licensing Knowledge Hub — your comprehensive resource for licensing, compliance, and cost optimization.
Answer 7 questions to assess the true total cost of your Salesforce investment beyond licence fees.
2-3x
TCO vs Licence
7
Questions
3 min
To Complete
Question 1 of 7Salesforce TCO Advisory
Question 1 of 7
💰
What is your annual Salesforce licence spend?
Licence fees are typically only 30-50% of total cost of ownership.
Under $500K/year
$500K-$2M/year
$2M-$5M/year
$5M+/year
Question 2 of 7
👥
How many dedicated SF admins and developers?
Average: 1 admin per 50-100 users, 1 dev per 25-50 users for complex orgs.
1-2 admins, no devs
2-5 combined
5-15 SF team members
15+ or outsourced team
Staffing may exceed licence costs
Question 3 of 7
⚙️
Annual implementation and consulting spend?
SF partners typically charge $150-300/hour.
Under $100K/year
$100K-$500K/year
$500K-$2M/year
$2M+/year or unknown
Question 4 of 7
🔄
How many AppExchange apps?
Each adds per-user monthly costs. Popular apps add $10-50/user/month.
0-3 with known costs
3-10, costs tracked
10-20, costs not tracked
20+ or costs unknown
Question 5 of 7
💻
Data storage overages?
Salesforce charges for storage above included limits.
Within included limits
Minor overages
Significant overages — $50K+/year
Major overages or purchased blocks
Question 6 of 7
🎓
Training and enablement investment?
Low adoption from inadequate training increases effective cost per active user.
Dedicated ongoing training program
Periodic training sessions
Initial training only
No formal training
Low adoption = high effective cost
Question 7 of 7
📊
Do you track total Salesforce TCO?
Most orgs only track licences, missing 50-70% of true cost.
Full TCO tracked across all categories
Licences and major costs tracked
Licence costs only
No TCO tracking
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