Why this assessment exists

Shelfware — licences bought and paid for but not used — typically represents 10–25% of Salesforce spend in unmanaged estates. Dormant users (no login in 90+ days), over-allocated Data Cloud credits, accumulated Full Copy sandboxes, and unused API volumes all compound silently between renewals.

This assessment maps your Salesforce shelfware exposure against the categories that most commonly accumulate in enterprise portfolios, so the shelfware can be reclaimed or swapped at renewal rather than renewed by inertia. Built on 85+ Salesforce shelfware reviews.

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Question 1 of 8

Do you know how many Salesforce users have not logged in for 90+ days?

Dormant users are the most obvious shelfware category — typically 5–15% of the seat count in unmanaged estates.

Question 2 of 8

Do you track active-but-underutilised users (low feature utilisation, few records touched)?

Active-but-light users are often on Enterprise/Unlimited when Professional or Platform would fit. Under-utilisation is shelfware in a different shape.

Question 3 of 8

Is your Data Cloud credit consumption tracked with monthly run-rate forecasts?

Data Cloud credits over-purchased (under advice at contract signing) are among the highest-ticket shelfware in modern Salesforce portfolios.

Question 4 of 8

Is your sandbox portfolio reviewed annually for over-allocation (especially Full Copy)?

Full Copy sandboxes are high-ticket and accumulate without review. Annual right-sizing is standard discipline.

Question 5 of 8

Is your API call allocation matched to actual consumption (not inflated by defaults)?

API over-allocation is typical in Enterprise/Unlimited contracts; matching allocation to consumption removes shelfware but also surfaces any under-allocation risk.

Question 6 of 8

Are Salesforce add-ons (CPQ, Field Service, Maps, etc.) audited for utilisation?

Add-ons bought for specific initiatives that stalled often remain paid-for. Annual add-on utilisation audit surfaces these.

Question 7 of 8

Is your expired-user / inactive-user hygiene automated (offboarding, access revocation)?

Identity-lifecycle integration with Salesforce prevents dormant-user accumulation at source — leavers stop consuming licences automatically.

Question 8 of 8

Do you have a shelfware-recovery process aligned to the renewal window?

Identifying shelfware is only valuable if it feeds into renewal timing — where Salesforce will allow reduction or swap. Random-time shelfware discovery has low commercial value.

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What happens next

When you click View your results, we'll ask for your name, work email, and company. We only accept corporate email addresses — no Gmail, Outlook.com, or other free providers — because this report is written for enterprise buyers and we use the domain to tailor the recommendations. Your email is never sold, shared, or used for anything other than delivering your report and (if you opt in) related Salesforce research.

Once you submit, you'll be redirected to a personalised report showing your overall score, risk band, the specific findings for each question where you scored 2 or higher, and the three most important actions to take before you sit down with Salesforce.

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