European Manufacturer. Eight million dollars saved on SAP support.

A European manufacturer saved eight million dollars on SAP support through SAP license optimization framework and SAP third party maintenance framework. The SAP support framework, the SAP license optimization framework, the SAP third party maintenance framework, the SAP S4HANA framework, and the buyer side moves on the SAP support optimization framework across the contracted SAP support cycle. Read the related SAP services practice, the SAP knowledge hub, the SAP RISE negotiation download, and the SAP RISE TCO calculator.

The customer profile

The customer is a European manufacturer with operations across thirty countries and approximately fifty thousand employees. The customer's SAP estate spans SAP ECC, SAP S4HANA, SAP BTP, SAP SuccessFactors, and the broader SAP product framework, with material SAP support framework across the customer's broader SAP framework. The customer ran the SAP support framework alongside the customer's broader SAP framework, with material commercial sensitivity to the SAP support framework.

The customer's SAP support framework anchored the broader SAP framework against the publisher's preferred broad SAP support framework at the upper customer scale. The customer's actual SAP utilization framework anchored the broader SAP framework against the customer's actual SAP utilization framework rather than the publisher's preferred broad SAP support framework, creating material commercial leverage at the SAP support framework cycle.

The opening publisher quote

SAP's opening SAP support framework quote anchored the broader SAP support framework at the publisher's preferred broad SAP support framework. The opening SAP support framework anchored the customer's SAP framework against the publisher's preferred broad SAP support framework, with substantial SAP support framework escalation against the broader SAP framework.

The opening SAP support framework included substantial SAP Enterprise Support framework, with the cumulative effect that the opening SAP support framework covered the customer's broader SAP framework across the contracted SAP support framework. The publisher anchored the SAP support framework against the broader SAP support trajectory rather than the customer's actual SAP utilization framework.

The Redress approach

Redress anchored the SAP support framework against the customer's actual SAP utilization framework rather than the publisher's preferred broad SAP support framework. The framework segmented the SAP framework across the customer's actual SAP utilization framework, the customer's actual SAP product framework, the customer's actual SAP licensing framework, and the customer's actual SAP support framework. The cumulative effect of the framework was the SAP support framework that ran across the customer's actual SAP framework rather than the publisher's preferred broad SAP support framework.

Redress segmented the SAP support framework across four principal SAP support populations: the SAP Enterprise Support framework, the SAP Standard Support framework, the SAP third party maintenance framework, and the SAP support transition framework. The framework anchored the SAP support framework against the customer's actual SAP utilization framework rather than the publisher's preferred broad SAP support framework, with the cumulative effect that the SAP support framework matched the customer's actual SAP utilization framework.

The buyer side moves

Redress applied an eleven move framework across the SAP support optimization framework:

1. Anchor utilization. Anchor the SAP support framework against the customer's actual SAP utilization framework rather than the publisher's preferred broad SAP support framework.
2. Segment by product. Segment the SAP framework across the customer's actual SAP product framework.
3. Run across populations. Run the SAP support framework across the four principal SAP support populations.
4. Third party maintenance. Apply the SAP third party maintenance framework where the customer's SAP deployment framework supported the SAP third party maintenance transition.
5. Build competitive posture. Build a credible competitive posture across alternative SAP framework, alternative ERP framework, and alternative SAP third party maintenance framework.
6. Run the audit. Run the broader SAP audit framework against the SAP framework.
7. Negotiate licensing. Negotiate the SAP licensing framework against the publisher's preferred broad SAP licensing framework.
8. Utilization framework. Run the SAP utilization framework across the customer's actual SAP utilization framework.
9. Lock in price protection. Lock in price protection terms across the contracted SAP support framework.
10. S4HANA migration. Apply the SAP S4HANA migration readiness framework.
11. Vendor management posture. Run the broader SAP vendor management posture across the contracted SAP framework.

The commercial outcome

The customer closed the SAP support framework at eight million dollars below the publisher's opening SAP support framework quote. The framework anchored the SAP support framework against the customer's actual SAP utilization framework rather than the publisher's preferred broad SAP support framework. The framework delivered approximately twenty five percent saving across the SAP support framework against the publisher's opening SAP support framework quote.

The framework also locked in price protection terms across the contracted SAP support framework, with the cumulative effect that the customer's SAP support framework ran alongside the customer's broader SAP framework across the contracted SAP support framework. The framework delivered the cleanest commercial framework for the customer's SAP support framework, with material commercial leverage at the broader SAP renewal cycle. The customer also gained optionality across the SAP third party maintenance framework alternative.

How we engage

• SAP support scoping. Six week engagement that scopes the SAP support framework, anchors the customer's actual SAP utilization framework, and identifies the immediate commercial moves at the next SAP support cycle. SAP services practice.
• SAP negotiation. Subscription negotiation engagement that handles the SAP framework, the SAP support framework, the SAP licensing framework, and the broader SAP renewal conversation across the renewal cycle. SAP contract negotiation service.
• SAP audit defense. Audit defense engagement that handles the SAP audit framework, the SAP digital access framework, and the broader SAP audit response framework across the audit cycle. SAP audit defense service.
• SAP S4HANA advisory. S4HANA advisory engagement that handles the SAP S4HANA framework, the SAP S4HANA migration framework, and the broader SAP S4HANA framework. SAP S4HANA advisory service.
• Run the calculator. The SAP RISE TCO calculator sizes the SAP RISE framework against the customer's actual SAP deployment framework.