UK Pharmaceutical Group. Twenty percent saved on the Salesforce Health Cloud framework.

A UK pharmaceutical group optimized the Salesforce framework across Salesforce Health Cloud, Salesforce Sales Cloud, and the broader Salesforce product framework through Salesforce contract negotiation framework and Salesforce license optimization framework. The Salesforce framework, the Salesforce Health Cloud framework, the Salesforce contract framework, and the buyer side moves on the Salesforce framework across the contracted Salesforce renewal cycle. Read the related Salesforce services practice, the Salesforce knowledge hub, the Salesforce renewal negotiation playbook landing, and the Salesforce license utilization calculator.

The customer profile

The customer is a UK pharmaceutical group with global operations across forty countries and approximately fifteen thousand employees. The customer's Salesforce estate spans Salesforce Health Cloud, Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud, Salesforce Platform, and the broader Salesforce product framework, with material Salesforce framework across the customer's broader pharmaceutical commercial framework.

The customer's Salesforce framework anchored the broader Salesforce framework against the publisher's preferred broad Salesforce framework at the upper customer scale. The customer ran the Salesforce framework alongside the customer's broader pharmaceutical commercial framework, with material commercial sensitivity to the Salesforce Health Cloud framework against the customer's actual Salesforce utilization framework.

The opening publisher quote

Salesforce's opening Salesforce renewal framework quote anchored the broader Salesforce framework at the publisher's preferred broad Salesforce Health Cloud framework. The opening Salesforce renewal framework included substantial Salesforce Health Cloud framework escalation, with the cumulative effect that the opening Salesforce renewal framework covered the customer's broader Salesforce framework across the contracted Salesforce renewal cycle.

The publisher anchored the Salesforce renewal framework against the broader Salesforce Health Cloud trajectory rather than the customer's actual Salesforce utilization framework. The opening Salesforce renewal framework included substantial Salesforce Health Cloud framework escalation across the customer's Salesforce Health Cloud framework, the customer's Salesforce Sales Cloud framework, and the broader Salesforce product framework.

The Redress approach

Redress anchored the Salesforce framework against the customer's actual Salesforce utilization framework rather than the publisher's preferred broad Salesforce framework. The framework segmented the Salesforce framework across the customer's actual Salesforce utilization framework, the customer's actual Salesforce product framework, the customer's actual Salesforce licensing framework, and the customer's actual Salesforce renewal framework.

Redress segmented the Salesforce framework across four principal Salesforce populations: the Salesforce Health Cloud framework, the Salesforce Sales Cloud framework, the Salesforce Service Cloud framework, and the bespoke Salesforce framework. The framework anchored the Salesforce framework against the customer's actual Salesforce utilization framework rather than the publisher's preferred broad Salesforce framework.

The buyer side moves

Redress applied an eleven move framework across the Salesforce contract negotiation framework:

1. Anchor utilization. Anchor the Salesforce framework against the customer's actual Salesforce utilization framework rather than the publisher's preferred broad Salesforce framework.
2. Segment by product. Segment the Salesforce framework across the customer's actual Salesforce product framework across Salesforce Health Cloud and Salesforce Sales Cloud.
3. Run across populations. Run the Salesforce framework across the four principal Salesforce populations.
4. Health Cloud negotiation. Negotiate the Salesforce Health Cloud framework against the publisher's preferred broad Salesforce Health Cloud framework.
5. Build competitive posture. Build a credible competitive posture across alternative CRM framework, alternative healthcare CRM framework, and alternative pharmaceutical commercial framework.
6. Run the audit. Run the broader Salesforce audit framework against the Salesforce framework.
7. Negotiate user framework. Negotiate the Salesforce user framework against the publisher's preferred broad Salesforce user framework.
8. Utilization framework. Run the Salesforce utilization framework across the customer's actual Salesforce utilization framework.
9. Lock in price protection. Lock in price protection terms across the contracted Salesforce renewal framework.
10. Continuous optimization. Apply the Salesforce continuous optimization framework.
11. Vendor management posture. Run the broader Salesforce vendor management posture across the contracted Salesforce framework.

The commercial outcome

The customer closed the Salesforce renewal framework at material commercial saving below the publisher's opening Salesforce renewal framework quote. The framework anchored the Salesforce framework against the customer's actual Salesforce utilization framework rather than the publisher's preferred broad Salesforce framework. The framework delivered approximately twenty percent saving across the Salesforce framework against the publisher's opening Salesforce renewal framework quote.

The framework also locked in price protection terms across the contracted Salesforce renewal framework, with the cumulative effect that the customer's Salesforce framework ran alongside the customer's broader pharmaceutical commercial framework. The framework delivered the cleanest commercial framework for the customer's Salesforce framework, with material commercial leverage at the broader Salesforce renewal cycle.

How we engage

• Salesforce scoping. Six week engagement that scopes the Salesforce framework, anchors the customer's actual Salesforce utilization framework, and identifies the immediate commercial moves at the next Salesforce renewal cycle. Salesforce services practice.
• Salesforce negotiation. Subscription negotiation engagement that handles the Salesforce framework, the Salesforce contract framework, and the broader Salesforce renewal conversation across the renewal cycle. Salesforce contract negotiation service.
• Salesforce continuous optimization. Continuous optimization engagement that handles the Salesforce framework across the customer's actual Salesforce utilization framework. Salesforce continuous optimization service.
• Vendor Shield. Always on multi vendor management posture that covers the Salesforce framework alongside the broader enterprise software estate. Vendor Shield.
• Run the calculator. The Salesforce license utilization calculator sizes the Salesforce framework against the customer's actual Salesforce utilization framework.