How is Zoom Enterprise priced?

Zoom Enterprise is priced per host per month for Meetings, per user per month for Zoom Phone, per room per month for Zoom Rooms, and per agent per month for Contact Center. Zoom Workplace bundles Meetings, Team Chat, Whiteboard, Mail and Calendar, and Notes.

Should we replace Zoom with Microsoft Teams?

Often the right buyer side framework asks the question. Where Microsoft EA already includes Teams, the broader Teams overlap framework drives material savings. The framework requires the broader user experience bake off and the broader Zoom Phone replacement plan.

What discount range is realistic?

Fifteen to thirty five percent off the broader rack pricing framework is realistic at the broader enterprise scale, with deeper discounts where Teams and Webex bake offs are credible.

Should we accept Zoom AI Companion as bundled or add on?

Zoom AI Companion is included with paid Zoom Workplace plans. The framework requires the broader AI Companion adoption gate and the broader competitive bake off against Microsoft 365 Copilot and Google Workspace Gemini.

Zoom Enterprise Negotiation: White Paper

Zoom Enterprise is the load bearing Zoom collaboration platform framework, anchoring the broader video conferencing and unified communications framework against the broader Microsoft Teams, Cisco Webex, and Google Meet market. Zoom Enterprise segments the broader framework across the broader Zoom Meetings Enterprise framework, the broader Zoom Webinars framework, the broader Zoom Phone framework, the broader Zoom Rooms framework, the broader Zoom Contact Center framework, the broader Zoom Events framework, the broader Zoom Whiteboard framework, the broader Zoom Mail and Calendar framework, the broader Zoom Workplace framework, the broader Zoom AI Companion framework, the broader Zoom Revenue Accelerator framework, and the bespoke framework at the upper customer scale. This paper sets out the buyer side framework for Zoom Enterprise negotiation. Read the related Vendor Shield, the renewal program, the Microsoft EA renewal playbook, the AI platform contract negotiation, and the benchmarking practice.

What you will learn

The eleven move buyer side framework
Zoom Meetings Enterprise framework
Zoom Phone, Rooms, Contact Center framework
Zoom Events and Webinars framework
Zoom AI Companion framework
Microsoft Teams overlap framework
Competitive framework: Microsoft Teams, Cisco Webex, Google Meet, RingCentral

Zoom Enterprise Negotiation

The Zoom Meetings framework
The Zoom Phone framework
The Zoom Rooms framework
The Zoom Contact Center framework
The Zoom AI Companion framework
The Microsoft Teams overlap framework
The eleven move negotiation framework

Who this is for

['CIOs and procurement leaders facing a Zoom renewal', 'Workplace technology leaders evaluating Zoom versus Teams', 'Microsoft EA owners considering Teams overlap', 'Contact center leaders sizing Zoom Contact Center against the broader CCaaS framework']

White Paper · Zoom Enterprise