Answer 7 questions to evaluate whether your ServiceNow subscription matches your actual needs and identify right-sizing opportunities.
15-25%
Typical Over-Provisioning
7
Questions
3 min
To Complete
Question 1 of 7ServiceNow Subscription Advisory
Question 1 of 7
👥
How closely does your contracted fulfiller count match your actual active users?
Contracted fulfiller count is often set at deployment and never adjusted. Organisations typically over-provision by 15-25%.
Within 5% of actual active users
10-15% above actual active users
15-30% above active users
30%+ above or unknown gap
Question 2 of 7
📦
Do you subscribe to ServiceNow products you are not actively using?
Products purchased for planned initiatives that were delayed or cancelled represent ongoing subscription waste.
All products actively used
1 product partially used
Multiple products with unclear utilisation
Products purchased but never fully deployed
Question 3 of 7
💼
Are you on the right ServiceNow packaging tier for each product?
ServiceNow offers Standard, Professional, and Enterprise tiers. Higher tiers include more features at higher cost.
Tier reviewed and matched to needs
Mostly appropriate with some exceptions
Higher tier than needed for most users
All products at highest tier — never reviewed
Question 4 of 7
📊
Do you have visibility into subscription usage by department?
Department-level usage data identifies which teams drive consumption and which are over-provisioned.
Yes — usage tracked and allocated by department
Partially — major departments tracked
No — only aggregate usage visible
No usage tracking at all
Question 5 of 7
🔄
Has your organisation changed significantly since the subscription was sized?
M&A, restructures, layoffs, and strategic pivots change subscription requirements.
No — organisation stable since signing
Minor changes — subscription adjusted
Significant changes — subscription not adjusted
Major transformation — subscription unchanged
Question 6 of 7
📅
Does your contract allow mid-term subscription reductions?
Most ServiceNow contracts do not allow mid-term reductions. You pay for the contracted amount regardless of usage.
Yes — reduction rights negotiated
Partial — some products reducible at anniversary
No — committed for full term
Unknown — never reviewed reduction terms
Question 7 of 7
💰
What percentage of your ServiceNow capacity (transactions, storage, integrations) do you actually use?
ServiceNow includes capacity allocations. Over-provisioned capacity is wasted cost.
Using 80%+ of allocated capacity
Using 50-80%
Using 30-50%
Under 30% or unknown
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