Editorial photograph of a ServiceNow Now Platform workflow review
White Paper · ServiceNow · Now Platform

ServiceNow Now Platform Negotiation. A buyer side white paper.

ServiceNow Now Platform negotiation at the broader ServiceNow renewal cycle. The ITSM, ITOM, ITAM, ITBM, SecOps, GRC, HRSD, CSM, App Engine, Now Assist frameworks, the per fulfilller user framework, the Pro vs Enterprise vs Standard framework, and the eleven move buyer side framework.

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ServiceNow Now Platform is the load bearing ServiceNow framework, anchoring the broader ServiceNow workflow framework against the broader cloud workflow framework. ServiceNow Now Platform segments the broader ServiceNow Now Platform framework across the ITSM (IT Service Management) framework, the ITOM (IT Operations Management) framework, the ITAM (IT Asset Management) framework, the ITBM (IT Business Management) framework, the SecOps (Security Operations) framework, the GRC (Governance, Risk, and Compliance) framework, the HRSD (HR Service Delivery) framework, the CSM (Customer Service Management) framework, the App Engine framework, the Now Assist framework (broader ServiceNow generative AI framework), and the bespoke ServiceNow Now Platform framework at the upper customer scale. This paper sets out the buyer side framework for ServiceNow Now Platform negotiation, the ServiceNow per fulfilller user framework, the ServiceNow per requester user framework, the ServiceNow Pro vs Enterprise vs Standard framework, the ServiceNow Now Assist consumption framework, and the buyer side moves at the broader ServiceNow renewal cycle. Read the related ServiceNow services practice, the ServiceNow knowledge hub, and the ServiceNow renewal toolkit.

What you will learn

  • How ServiceNow Now Platform segments the broader workflow framework across ITSM, ITOM, ITAM, ITBM, SecOps, GRC, HRSD, CSM, App Engine, Now Assist
  • How the ServiceNow per fulfilller user framework anchors the broader ServiceNow pricing framework
  • How the ServiceNow Pro vs Enterprise vs Standard framework typically delivers material commercial leverage
  • How the ServiceNow Now Assist generative AI framework typically delivers material commercial change
  • How the ServiceNow App Engine framework anchors the broader ServiceNow extensibility framework
  • How the ServiceNow Custom Tables framework anchors the broader ServiceNow data framework
  • The eleven move buyer side framework for ServiceNow Now Platform
  • How to anchor the broader ServiceNow framework against the customer actual ServiceNow deployment framework

Table of contents

ServiceNow Now Platform Negotiation

  • 1. Executive summary
  • 2. The ITSM framework
  • 3. The ITOM framework
  • 4. The ITAM framework
  • 5. The SecOps and GRC framework
  • 6. The HRSD and CSM framework
  • 7. The App Engine framework
  • 8. The Now Assist framework
  • 9. The eleven move buyer side framework
  • 10. How we engage

Who this is for

Chief Information Officers, Vice Presidents of IT Operations, Vice Presidents of IT Procurement, ServiceNow Center of Excellence leaders, Workflow Center of Excellence leaders, and procurement leaders running ServiceNow at scale.

White Paper · ServiceNow Now Platform

ServiceNow Now Platform: Negotiate the workflow framework on your terms.

A buyer side framework for ServiceNow Now Platform negotiation. The ITSM, ITOM, ITAM, ITBM, SecOps, GRC, HRSD, CSM, App Engine, Now Assist frameworks, the per fulfilller user framework, the Pro vs Enterprise vs Standard framework, and the buyer side moves.

Used across more than five hundred enterprise software engagements. Independent. Buyer side. Built for ServiceNow customers running the next ServiceNow renewal cycle.

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20 to 35%
Negotiation saving
11 moves
Buyer side framework
Gartner
Recognized
500+
Enterprise clients
100%
Buyer side

ServiceNow Now Platform anchors the broader workflow framework against the broader cloud workflow framework. Redress reframed the framework around the customer actual ServiceNow deployment framework, the actual fulfilller framework, and the actual Pro vs Enterprise vs Standard framework. Twenty six percent saving against the broader ServiceNow framework.

Chief Information Officer
Global financial services group
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