Oracle third party support

Rimini Street vs. Oracle: Truth About Third-Party Support

Introduction to Rimini Street

  • Third-Party Service Provider: Rimini Street is a global third-party enterprise software support service provider.
  • Alternative to Oracle and SAP: They offer support services for Oracle, SAP, and other major software brands, serving as an alternative to direct support from the original vendors.
  • Cost Savings: Rimini Street is known for providing these services at a reduced cost compared to traditional vendor support, helping businesses save on their IT budgets.

History of Rimini Street

Rimini Street, a name in the third-party support industry, has carved a niche for itself by offering services that challenge the traditional support provided by software giants like Oracle.

Established with a vision to revolutionize software support, Rimini Street has consistently emphasized its commitment to cost savings and supporting Oracle software. However, its journey hasn’t been without challenges.

The company has faced legal disputes with Oracle, which have shaped the discourse around third-party support. However, it is noteworthy that its main competitor, Spinnaker, has not had legal issues with Oracle.

Rimini Street vs. Oracle: The Battle

The legal battles between Rimini Street and Oracle have been a focal point in the software industry.

Oracle, protective of its intellectual property and market share, has often been at loggerheads with third-party vendors. The crux of these disputes revolves around licensing agreements, with Oracle claiming infringements by third-party vendors.

On the other hand, Rimini Street has defended its position by highlighting its adherence to legal norms and its commitment to providing businesses with a viable alternative to Oracle’s direct support. This Forbes article offers a detailed account of their legal tussles.

Benefits of Third-Party Support

Choosing third-party support over Oracle’s direct offerings comes with a plethora of benefits:

  • Cost Savings: One of the primary attractions of third-party support is the significant cost savings. Businesses can redirect these savings to other critical operations or innovations.
  • Premium Service and Expertise: Vendors like Rimini Street pride themselves on offering personalized services tailored to individual business needs. Their teams comprise experts who bring years of experience to the table.
  • Flexibility and Customization: Unlike the one-size-fits-all approach of direct support, third-party vendors offer solutions that can be customized based on specific business requirements.

Considerations When Choosing Support

While third-party support offers numerous advantages, businesses must make informed decisions.

Here are some factors to consider:

  • Vendor Reputation: Before transitioning to third-party support, it’s crucial to research the vendor’s history, customer feedback, and market reputation.
  • Cost vs. ROI: While cost savings are a significant advantage, businesses should evaluate the return on investment (ROI) to ensure they’re getting value for money.
  • Level of Expertise: Ensure that the vendor has a team of experts who can address complex issues and provide timely resolutions.

Top 5 Recommendations for Choosing Third-Party Support

  1. Thorough Research: Delve deep into the vendor’s history, customer reviews, and market standing. Websites like Gartner offer comprehensive reviews.
  2. Evaluate the Cost-Benefit Ratio: While cost savings are enticing, ensure that the services offered align with the price point.
  3. Seek Personalized Solutions: Opt for vendors that offer tailored solutions rather than generic packages.
  4. Legal Considerations: Consider the legal landscape, especially considering vendors with disputes with software giants.
  5. Post-Support Services: Ensure the vendor offers post-support services and regular updates to address potential issues.

FAQs

What is third-party support?

Third-party support refers to software support services offered by vendors outside of the original software manufacturer.

Why choose Rimini Street over Oracle's direct support?

Rimini Street offers cost-effective solutions, personalized services, and a team of experts to address specific business needs.

What are the legal implications of third-party support?

While third-party support is permitted, businesses should know about licensing agreements and potential disputes, especially with software giants like Oracle.

Are there any risks associated with third-party support?

As with any service, there are potential risks, including legal disputes and compatibility issues. However, choosing a reputable vendor can mitigate these risks.

How does Rimini Street compare to other third-party vendors?

In our experience, we find Rimini Street less flexible in negotiations with customers about taking on Oracle support contracts than its competitors. While it is the largest provider, Spinnaker offers the same quality of services as Rimini Street and is more flexible in negotiations.


In conclusion, the debate between Oracle’s direct support and third-party vendors like Rimini Street is multifaceted. While third-party support offers numerous advantages, businesses must make informed decisions based on their unique needs.

By understanding the landscape, evaluating the pros and cons, and considering the recommendations provided, businesses can make choices that align with their objectives and operational requirements.

Author

  • Fredrik Filipsson

    Fredrik Filipsson brings two decades of Oracle license management experience, including a nine-year tenure at Oracle and 11 years in Oracle license consulting. His expertise extends across leading IT corporations like IBM, enriching his profile with a broad spectrum of software and cloud projects. Filipsson's proficiency encompasses IBM, SAP, Microsoft, and Salesforce platforms, alongside significant involvement in Microsoft Copilot and AI initiatives, enhancing organizational efficiency.

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