Oracle third party support

Pros and Cons of Oracle Third-Party Support

Introduction Pros and Cons of Oracle Third-Party Support


  • Cost Savings: Often cheaper than Oracle’s official support.
  • Extended Support: Provides support for older versions of Oracle products that Oracle may no longer support.
  • Personalized Service: Typically offers more personalized and responsive service.
  • Flexibility: No forced upgrades; you can choose when and if to upgrade.
  • Longer Response Times: Some third-party providers may offer more extended hours of support or faster response times.


  • No Official Updates: You may not have access to official patches and updates from Oracle.
  • Compatibility Issues: Potential risks of incompatibility with newer Oracle products or services.
  • Limited Expertise: Some third-party providers might not have the same depth of expertise as Oracle’s official support.
  • Potential Security Risks: There might be potential security vulnerabilities without official patches.

What is Oracle Third-Party Support?

As the name suggests, Oracle Third-Party Support refers to support services offered by entities other than Oracle itself. These providers promise similar, if not better, support services at a fraction of the cost.

But how does it differ from the official support? While Oracle’s official support offers a standardized set of services, third-party providers often bring a more tailored approach, catering to specific business needs.

However, this customization has challenges, which we will explore further.

Pros of Oracle Third-Party Support

Oracle Third-Party Support has gained traction for several reasons:

  • Cost-Effective: One of the primary reasons businesses turn to third-party support is the potential for significant cost savings. Compared to official Oracle support, third-party services can be substantially cheaper.
  • Extended Support: For businesses running older Oracle versions no longer supported by the official channels, third-party providers can be a lifeline, offering comprehensive support and ensuring continuity.
  • Responsive Customer Support: Personalized support means quicker response times. Many businesses have lauded third-party providers for their ability to address issues promptly.
  • Flexibility: Custom solutions tailored to specific business needs can be a game-changer, allowing businesses to get support that aligns with their unique requirements.

Cons of Oracle Third-Party Support

However, it’s not all rosy. There are inherent challenges to consider:

  • Integration Challenges: Potential issues can arise when integrating third-party apps or payment systems.
  • Limited Access to Official Updates: Third-party providers might not have immediate access to Oracle’s official patches, potentially leaving systems vulnerable.
  • Dependency: Relying heavily on a third party can pose risks, especially if the provider goes out of business or faces other challenges.
  • Potential Compatibility Issues: Newer Oracle versions or other software might not be compatible with the solutions offered by third-party providers.

Top 5 Recommendations for Opting Oracle Third-Party Support

If you’re considering making the switch, here are our top recommendations:

  1. Vet the Provider: Ensure they have a solid track record in the industry.
  2. Understand the Contract: Familiarize yourself with the terms, especially regarding updates and support duration.
  3. Backup Regularly: With third-party support, the onus of data safety often falls on the business. Ensure regular backups.
  4. Stay Informed: Keep abreast of official Oracle updates to ensure you’re not missing out.
  5. Plan for the Future: Consider potential needs for transitioning back to official support or upgrading Oracle versions.


Is third-party support safe?

While many businesses have benefited from third-party support, choosing a reputable provider is essential to ensure safety.

How much can I save with third-party support?

Savings can vary, but many businesses report up to 50% reductions compared to official Oracle support.

What happens if I face an issue the third-party provider can't solve?

Most reputable providers have a network of experts to address complex issues. However, it’s crucial to have a contingency plan.

Can I switch back to official Oracle support after using third-party support?

Yes, but the transition might require adjustments, primarily if custom solutions were implemented.


The debate between Oracle’s official support and third-party alternatives will unlikely subside soon.

While third-party support offers several advantages, it’s crucial to approach the decision with a comprehensive understanding of the potential challenges.

By weighing the pros and cons, businesses can make an informed choice that aligns with their operational needs and budgetary constraints.


  • Fredrik Filipsson

    Fredrik Filipsson possesses 20 years of experience in Oracle license management. Having worked at Oracle for 9 years, he gained an additional 11 years of expertise in Oracle license consulting projects. Fredrik has provided assistance to over 150 organizations worldwide, ranging in size and tackling various Oracle licensing challenges, including Licensing Assessments, Oracle audits, Oracle ULAs, and more.