The Salesforce Community License works as follows:
- Cloud-Based Community Platforms: Enables the creation of branded online communities for customers, partners, or employees.
- CRM Integration: Seamlessly integrates with Salesforce CRM.
- Customization Options: Customization options are offered for branding and design.
- Mobile Access: Accessible via mobile devices for convenience.
- Pricing Model: Priced at $25 per user per month, with a minimum of 20 users.
- Purpose: Aim to enhance customer engagement, partner collaboration, and internal employee communication.
What is a Salesforce Community License?
- A cloud-based solution offered by Salesforce.
- Enables businesses to create custom-branded, secure online communities for customers, partners, and employees.
- Communities can be used for various purposes, such as customer support, employee collaboration, partner management, etc.
- Offers a range of features and tools, including:
- Customizable branding and design.
- Personalized dashboards and reports.
- Collaboration tools like discussion boards and Chatter.
- Integration with Salesforce CRM and other third-party apps.
- Mobile access via the Salesforce Mobile app.
- Specifically designed for creating online communities.
- Available at a lower price point compared to other Salesforce licenses.
- It helps businesses improve customer and partner relationships, enhance employee collaboration, and drive business growth.
Features of Salesforce Community License
- Customizable branding and design.
- Personalized dashboards and reports.
- Collaboration tools, such as discussion boards and Chatter.
- Integration with Salesforce CRM and other third-party apps.
- Mobile access via the Salesforce Mobile app.
- Ability to create custom pages for the community.
- Access to standard and custom objects within Salesforce CRM.
- Multi-language support for global communities.
- Role-based access control for community members.
- Community engagement metrics and analytics.
Pricing of Salesforce Community License
- Pricing starts at $25 per user per month.
- Requires a minimum of 20 users.
- There are two editions available: Customer Community and Partner Community.
- The customer Community edition includes features such as case management and knowledge articles.
- Partner Community edition includes features such as lead and opportunity management.
- Additional features, such as access to Salesforce CRM data, custom pages, and advanced analytics, can be purchased at an extra cost.
- Pricing can vary depending on the number of users and features required.
- Salesforce offers a free trial for interested businesses to test the Community License.
Differences between Partner and Community License Salesforce
- Partner License is designed to manage channel partners and resellers, while Community License is designed to create online communities for customers, partners, and employees.
- Partner License includes features such as lead and opportunity management, while Community License includes features such as case management and knowledge articles.
- Partner Licenses cannot be used with personal accounts, while Community licenses can be used with private funds.
- A partner License requires a higher minimum number of users than a Community License.
- Partner License is typically more expensive compared to Community License.
- Community License offers a more affordable solution for businesses looking to create online communities.
- Partner and Community Licenses offer customizable branding and design, integration with Salesforce CRM and other third-party apps, and mobile access via the Salesforce Mobile app.
FAQ on Salesforce Community License
What is a Salesforce Community License? A Salesforce Community License is a cloud-based solution that allows businesses to create custom-branded online communities for customers, partners, and employees. It integrates with Salesforce CRM and offers various customization options.
What are the primary uses of Salesforce Community Licenses? They are used for customer support, employee collaboration, and partner management. Businesses can create communities for different purposes, improving relationships and driving growth.
What customization options are available? You can customize branding and design, create personalized dashboards and reports, and develop custom pages for the community.
How does the Salesforce Community License integrate with other tools? It seamlessly integrates with Salesforce CRM and other third-party applications, creating a unified system.
Can I access the community on mobile devices? Yes, Salesforce Community Licenses provide mobile access via the Salesforce Mobile app, making it convenient for users on the go.
What collaboration tools are included? The license includes tools like discussion boards and Chatter, which facilitate communication and collaboration within the community.
What are the pricing details for Salesforce Community Licenses? Pricing starts at $25 per user per month with a minimum of 20 users. The cost can vary based on the number of users and additional features required.
Are there different editions of the Salesforce Community License? Yes, there are two editions: Customer Community and Partner Community. Each edition includes specific features tailored to different needs.
What features does the Customer Community edition include? The Customer Community edition includes case management and knowledge articles, making it ideal for customer support.
What features does the Partner Community edition include? The Partner Community edition includes lead and opportunity management and is designed to manage channel partners and resellers.
Can I try a Salesforce Community License before purchasing? Salesforce offers a free trial for businesses to test the Community License and determine if it meets their needs.
What are the differences between Partner and Community Licenses? The Partner License is designed for managing channel partners, while the Community License is for creating online communities for various groups. Partner Licenses include lead and opportunity management, while Community Licenses offer case management and knowledge articles.
Is there a difference in cost between Partner and Community Licenses? Typically, Partner Licenses are more expensive than Community Licenses due to their advanced features.
Can Community Licenses be used with personal accounts? Community Licenses can be used with private funds, unlike Partner Licenses, which cannot be used with personal accounts.
What additional features can be purchased? Businesses can buy extra features such as access to Salesforce CRM data, custom pages, and advanced analytics to expand the functionality of their community.
