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Guide to Community License Salesforce – Pricing and Features

The Salesforce Community License works as follows:

  • Cloud-Based Community Platforms: Enables the creation of branded online communities for customers, partners, or employees.
  • CRM Integration: Seamlessly integrates with Salesforce CRM.
  • Customization Options: Customization options are offered for branding and design.
  • Mobile Access: Accessible via mobile devices for convenience.
  • Pricing Model: Priced at $25 per user per month, with a minimum of 20 users.
  • Purpose: Aim to enhance customer engagement, partner collaboration, and internal employee communication.

What is a Salesforce Community License?

What is a Salesforce Community License
  • A cloud-based solution offered by Salesforce.
  • Enables businesses to create custom-branded, secure online communities for customers, partners, and employees.
  • Communities can be used for various purposes, such as customer support, employee collaboration, partner management, etc.
  • Offers a range of features and tools, including:
    • Customizable branding and design.
    • Personalized dashboards and reports.
    • Collaboration tools like discussion boards and Chatter.
    • Integration with Salesforce CRM and other third-party apps.
    • Mobile access via the Salesforce Mobile app.
  • Specifically designed for creating online communities.
  • Available at a lower price point compared to other Salesforce licenses.
  • It helps businesses improve customer and partner relationships, enhance employee collaboration, and drive business growth.

Features of Salesforce Community License

features of salesforce community license
  • Customizable branding and design.
  • Personalized dashboards and reports.
  • Collaboration tools, such as discussion boards and Chatter.
  • Integration with Salesforce CRM and other third-party apps.
  • Mobile access via the Salesforce Mobile app.
  • Ability to create custom pages for the community.
  • Access to standard and custom objects within Salesforce CRM.
  • Multi-language support for global communities.
  • Role-based access control for community members.
  • Community engagement metrics and analytics.

Pricing of Salesforce Community License

salesforce community license price
  • Pricing starts at $25 per user per month.
  • Requires a minimum of 20 users.
  • There are two editions available: Customer Community and Partner Community.
  • The customer Community edition includes features such as case management and knowledge articles.
  • Partner Community edition includes features such as lead and opportunity management.
  • Additional features, such as access to Salesforce CRM data, custom pages, and advanced analytics, can be purchased at an extra cost.
  • Pricing can vary depending on the number of users and features required.
  • Salesforce offers a free trial for interested businesses to test the Community License.

Differences between Partner and Community License Salesforce

difference between partner and community license salesforce
  • Partner License is designed to manage channel partners and resellers, while Community License is designed to create online communities for customers, partners, and employees.
  • Partner License includes features such as lead and opportunity management, while Community License includes features such as case management and knowledge articles.
  • Partner Licenses cannot be used with personal accounts, while Community licenses can be used with private funds.
  • A partner License requires a higher minimum number of users than a Community License.
  • Partner License is typically more expensive compared to Community License.
  • Community License offers a more affordable solution for businesses looking to create online communities.
  • Partner and Community Licenses offer customizable branding and design, integration with Salesforce CRM and other third-party apps, and mobile access via the Salesforce Mobile app.

FAQ on Community License

Can I purchase additional features with Salesforce Community License?

Yes, the Salesforce Community License offers additional features at an extra cost. You can purchase components such as access to Salesforce CRM data, custom pages, and advanced analytics to enhance your community experience.

Can I use Salesforce Community License for internal employee collaboration?

Can I use a Salesforce Community License for internal employee collaboration?

Yes, a Salesforce Community License can be used for internal employee collaboration and creating a community for customers and partners.

Is there a minimum number of users required for a Salesforce Community License

Yes, a minimum of 20 users are required for a Salesforce Community License. The pricing starts at $25 per user per month.

How does Salesforce Community License differ from other Salesforce licenses?

Salesforce Community License is designed to create online communities for customers, partners, and employees. Other Salesforce licenses, such as Sales Cloud and Service Cloud, are designed for sales and customer service teams..

Conclusion:

Salesforce Community License is a valuable tool for businesses looking to create custom-branded, secure online communities for their customers, partners, and employees.

Its collaboration tools, integration with Salesforce CRM and other third-party apps, and customizable branding make it a popular choice for organizations of all sizes.

While partner licenses are designed to manage channel partners and resellers, the Salesforce Community License offers a more affordable solution for creating online communities.

Need Expert Help?

Are you looking for expert assistance with Salesforce licensing? Redress Compliance is here to help.

With specialized knowledge in Salesforce Community licenses and a range of other Salesforce products, their team can guide you through the complexities of licensing and ensure that you get the most out of your investment.

Contact us today at Redress Compliance for all your Salesforce optimization needs!

Author

  • Fredrik Filipsson

    Fredrik Filipsson brings two decades of Oracle license management experience, including a nine-year tenure at Oracle and 11 years in Oracle license consulting. His expertise extends across leading IT corporations like IBM, enriching his profile with a broad spectrum of software and cloud projects. Filipsson's proficiency encompasses IBM, SAP, Microsoft, and Salesforce platforms, alongside significant involvement in Microsoft Copilot and AI initiatives, enhancing organizational efficiency.

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