A French professional services firm transitioned from Enterprise Agreement to Microsoft Customer Agreement Enterprise at eighteen percent below the publisher transition envelope while gaining commercial flexibility.
The French professional services firm case study sets out the broader Microsoft buyer side framework that delivered 18% saved on transition across the broader Microsoft renewal envelope. The actual customer Microsoft deployment framework anchors against the Microsoft Customer Agreement Enterprise and the Microsoft Product Terms. Read the related Microsoft Practice, the Microsoft Hub, the Microsoft EA Renewal Playbook, the Microsoft 365 License Optimizer, and the full case study library.
The customer is a French professional services firm operating across audit, advisory, and tax practices with a workforce anchored on Microsoft 365, Microsoft Teams, and a sizeable Azure consumption framework. The firm ran an Enterprise Agreement on a multi year contracted commercial framework before approaching the Microsoft Customer Agreement Enterprise transition.
The estate spans Microsoft 365 E5, Microsoft 365 Apps for Enterprise, Microsoft Defender, Microsoft Purview, Power BI, Power Platform, Azure, and a broader Visual Studio framework on the contracted Microsoft Customer Agreement Enterprise. The customer also runs a parallel Azure consumption framework anchored on a Microsoft Azure Consumption Commitment that overlapped the EA renewal trigger.
Microsoft opened the MCA transition cycle with a packaged transition envelope that anchored against the EA renewal scope plus a fifteen percent uplift, a refreshed Azure consumption commit on a five year framework, and a packaged Microsoft 365 framework that anchored against the existing E5 scope. The opening framework anchored against the publisher preferred broad Microsoft scope rather than the actual customer Microsoft deployment.
Microsoft also anchored the Azure consumption commit against an aspirational consumption forecast that did not reflect the actual customer Azure baseline framework. The opening MCA transition envelope packaged the named user count, the Azure consumption commit, and the broader Microsoft commercial envelope on a single MCA transition framework.
Redress reframed the MCA transition cycle around the actual customer Microsoft deployment framework. Across months one to three, Redress built the actual customer Microsoft 365 named user baseline, the actual customer Azure consumption baseline, and the broader Microsoft Power Platform deployment baseline on the buyer side framework. The deployed footprint anchored the transition envelope reframe.
Across months four to six, Redress designed three transition options: a one for one MCA transition at the existing scope, a rightsized MCA transition at the actual deployed scope, and a hybrid framework with a smaller MCA scope plus optional growth modules. Each option carried a different commercial envelope, a different Azure consumption commit, and a different multi year flexibility profile. Months seven to nine ran the transition negotiation cycle on the buyer side framework.
Redress applied a ten move framework across the Microsoft MCA transition.
The customer closed the Microsoft MCA transition at eighteen percent below the publisher opening transition envelope across the multi year MCA framework. The transition envelope rightsized the Microsoft 365 named user count and decomposed the packaged E5 framework into a tiered E3 plus selective add ons framework anchored on the actual customer deployment framework.
The Azure consumption commit anchored against the actual customer Azure consumption baseline plus a fifteen percent buffer rather than the publisher anchored aspirational consumption forecast. The customer also retained transition flexibility through true forward terms on the Azure MACC and through standalone commercial frameworks on the broader Microsoft Defender, Microsoft Purview, and Power Platform modules.
Five lessons translate to similar professional services firms transitioning from EA to MCA.
Read the broader Microsoft MCA Transition framework and the Azure MACC framework.
Read the related Microsoft case studies across the broader Microsoft case study cluster: the full case study library, the Microsoft Hub, the Microsoft Practice, the Vendor Shield framework, the Renewal Program, the Benchmarking framework, the About Us page, the management team page, the locations page, and the contact page.
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Open the Paper →We saved eighteen percent on the Microsoft MCA transition and gained commercial flexibility through standalone frameworks on Microsoft Defender, Microsoft Purview, and Power Platform. The transition envelope anchored on the actual customer Microsoft deployment framework rather than the publisher preferred broad Microsoft scope.
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