Oracle third party support

Cost Savings with Oracle Third-Party Support

Introduction to Cost Savings with Oracle Third-Party Support

In the ever-evolving landscape of Oracle support, businesses constantly seek ways to optimize their expenditures without compromising quality.

One avenue that has garnered significant attention is the shift towards Oracle third-party support providers.

These entities promise substantial cost savings, often up to 50% less than official Oracle support. But what lies beneath these claims?

This comprehensive guide delves deep into third-party Oracle support, shedding light on the potential savings, service quality, and strategic considerations every business should know.

The Financial Implications:

  • Oracle’s Official Support Fees: Oracle, a global leader in database technology, commands premium pricing for its support services. However, the costs can be a significant burden for many enterprises, mainly when they don’t fully utilize all the services they’re paying for.
  • Third-Party Providers’ Edge: Many third-party providers have positioned themselves as cost-effective alternatives, offering similar, if not better, support services at a fraction of Oracle’s fees. The average cost savings reported by businesses transitioning to third-party support hover around 60%.
  • Real-World Implications: For a business, a 60% reduction in support costs can translate to millions in savings annually. These funds can be reallocated to other revenue-generating IT projects, driving further growth and innovation.

Service Quality and Response Times:

  • Quality Assurance: One might assume that a cost reduction implies a compromise in quality. However, many third-party providers have robust Service Level Agreements (SLAs), ensuring timely and effective responses.
  • Comparative Analysis: In many instances, third-party providers have outperformed official Oracle support regarding response times, especially for non-critical issues.
  • Tailored Support: Unlike the one-size-fits-all approach of official support, third-party entities often offer tailored solutions, addressing each business’s unique needs and challenges.

Support for Legacy Systems:

  • The Challenge of Legacy Systems: As Oracle rolls out newer versions of its software, support for older versions gradually diminishes. This poses a challenge for businesses that aren’t ready or don’t see the need to upgrade.
  • Third-Party Providers to the Rescue: These providers often specialize in offering extended support for older Oracle versions, ensuring businesses can continue their operations without forced upgrades.
  • Customization and Flexibility: Third-party entities accept customizations beyond just support, ensuring businesses don’t have to overhaul their existing setups.

Flexibility and Customization:

  • Bespoke Solutions: Every business is unique, and so are its challenges. Third-party providers understand this and offer solutions tailored to individual business needs.
  • Avoiding Unnecessary Upgrades: With third-party support, businesses are not forced into unnecessary upgrades or patches, ensuring stability and continuity.
  • Archiving and Data Management: Many providers also offer archiving solutions, ensuring data integrity and availability even for legacy systems.

Top 5 Recommendations for Businesses Considering Third-Party Support:

  1. Thoroughly Vet Potential Providers: Before transitioning, ensure the third-party provider has a proven track record and positive client testimonials.
  2. Understand the Fine Print: Be clear about the services offered, potential hidden fees, and the terms of service.
  3. Legacy System Support is Crucial: Ensure the provider offers robust support for your Oracle version, especially if it’s older.
  4. Customization is Key: Your business is unique, and so should your support. Ensure the provider can handle custom requests and modifications.
  5. Always Conduct a Cost-Benefit Analysis: While cost savings are significant, they shouldn’t come at the expense of quality. Ensure the transition makes strategic sense for your business.


Why are third-party supports more affordable?

Third-party providers operate with lower overheads and often specialize in specific Oracle versions, allowing them to offer competitive rates.

How do third-party supports handle older Oracle versions?

They specialize in legacy system support, ensuring businesses can continue operations without disruptions.

What are the potential risks associated with third-party Oracle support?

Like any service, subpar service or potential compatibility issues are always risks. However, vetting providers and understanding terms can mitigate these risks.

How do third-party supports ensure quality service?

Through robust SLAs and a commitment to client satisfaction.

Are there any hidden fees or charges?

This varies by provider. Understanding the terms of service and any potential additional costs is essential.


In Oracle support, third-party providers have emerged as viable, cost-effective alternatives to official approval. With potential savings reaching up to 60%, businesses can allocate funds to other critical areas.

However, as with any strategic decision, weighing the pros and cons, understanding the offerings, and choosing a provider that aligns with your business needs is crucial.

As the landscape continues to evolve, one thing is clear: Third-party Oracle support is here to stay, offering businesses a blend of affordability, quality, and flexibility.


  • Fredrik Filipsson

    Fredrik Filipsson brings two decades of Oracle license management experience, including a nine-year tenure at Oracle and 11 years in Oracle license consulting. His expertise extends across leading IT corporations like IBM, enriching his profile with a broad spectrum of software and cloud projects. Filipsson's proficiency encompasses IBM, SAP, Microsoft, and Salesforce platforms, alongside significant involvement in Microsoft Copilot and AI initiatives, enhancing organizational efficiency.