Answer 7 questions to evaluate your readiness for your upcoming ServiceNow contract renewal and identify negotiation leverage.
5-9%
Typical Annual Uplift
7
Questions
3 min
To Complete
Question 1 of 7ServiceNow Renewal Advisory
Question 1 of 7
📅
When does your current ServiceNow contract expire?
Starting renewal planning 12+ months early is essential. ServiceNow account teams begin positioning well in advance.
More than 12 months away
6-12 months away
3-6 months away
Preparation time limited
Less than 3 months or in negotiation
Question 2 of 7
📊
Do you have accurate data on your ServiceNow subscription utilisation?
Understanding active users, module adoption, and workflow usage is essential for right-sizing at renewal.
Yes — detailed utilisation across all products
Mostly — ITSM usage known, other modules less clear
Partially — only total subscription known
No reliable utilisation data
Question 3 of 7
💰
Have you benchmarked your ServiceNow pricing against market rates?
ServiceNow pricing varies significantly. Without benchmarking, you cannot assess whether your rates are competitive.
Yes — independent benchmark completed
Compared informally with peers
Relying on ServiceNow-provided comparisons
No benchmarking done
Question 4 of 7
📜
Do you understand your auto-renewal and uplift clauses?
ServiceNow contracts typically include automatic renewal with 5-9% annual uplifts. Missing opt-out windows locks you in.
Yes — all terms reviewed, dates calendared
Aware of renewal date but terms not reviewed
Contract signed but not reviewed since
Never reviewed contract terms
Question 5 of 7
📦
Is ServiceNow proposing new products as part of the renewal?
ServiceNow aggressively cross-sells ITOM, ITBM, HRSD, CSM, SecOps, and Now Assist AI into renewals.
No new products proposed
Minor additions — evaluated independently
Significant new products bundled
Large expansion proposed, not evaluated
Risk of unnecessary spend
Question 6 of 7
🛡️
Do you have credible competitive alternatives?
BMC Helix, Atlassian (Jira Service Management), Freshservice, or Ivanti create leverage even if you plan to stay.
Yes — active evaluation underway
Aware of alternatives, not formally evaluated
Deeply embedded in ServiceNow ecosystem
No alternatives considered
Question 7 of 7
🤝
Have you engaged independent advisory support?
ServiceNow Account Executives are skilled negotiators with strong quota pressure. Independent advisors protect your interests.
Yes — independent advisor engaged
Evaluating advisory firms
Negotiating directly with ServiceNow
Relying on ServiceNow AE for guidance
Misaligned incentives
Need Expert ServiceNow Licensing Guidance?
Redress Compliance provides independent ServiceNow licensing advisory services to enterprises worldwide. No vendor relationships. No conflicts of interest. Just results.