Answer 7 questions to understand how ServiceNow product weighting affects your subscription costs and where to optimise.
1.0-3.0x
Weight Range
7
Questions
3 min
To Complete
Question 1 of 7ServiceNow Pricing Advisory
Question 1 of 7
📊
Do you understand how ServiceNow product weighting affects your subscription cost?
ServiceNow uses Annual Contract Value (ACV) weighting. Premium products (ITOM, SecOps) carry higher weights than ITSM, increasing effective per-user cost.
Yes — weighting fully understood and factored into decisions
Partially — aware that products have different costs
Vague — know total cost but not weighting mechanics
No understanding of product weighting
Question 2 of 7
📦
Which product categories dominate your ServiceNow subscription?
ITSM typically has a 1.0x weight. ITOM, ITBM, SecOps, and HRSD carry higher weights (1.5-3.0x), significantly increasing cost.
Mostly ITSM (lower weight)
ITSM plus 1-2 premium products
Significant premium product usage (ITOM, SecOps)
Heavy premium product portfolio or unknown mix
Question 3 of 7
💰
Has your product mix shifted since the contract was signed?
Adding premium products mid-term changes your effective ACV weighting and per-user economics.
No significant changes
Minor additions at planned rates
Significant additions — cost impact unclear
Major product additions — weighting not reassessed
Question 4 of 7
⚙️
Are you using ServiceNow App Engine or custom applications?
App Engine (formerly Platform) carries its own weighting. Custom apps on the ServiceNow platform can trigger additional licensing costs.
No custom apps or App Engine
Limited custom apps — licensing reviewed
Multiple custom apps — licensing unclear
Extensive custom apps — never reviewed licensing impact
Question 5 of 7
👥
Do all users of premium products (ITOM, SecOps, HRSD) actively use them?
Premium product fulfillers carry higher weighting. Inactive users in premium products waste proportionally more money.
Yes — premium product users are active and justified
Mostly — some low-activity premium users
Likely significant inactive premium fulfillers
Never assessed premium product activity
Question 6 of 7
📈
Have you modelled the cost impact of proposed product additions?
ServiceNow AEs promote new products without explaining the ACV weighting impact on your overall subscription cost.
Yes — weighting impact modelled for all proposals
Partially — list price compared but weighting unclear
No — accepted pricing without weighting analysis
Not aware that weighting affects new product costs
Question 7 of 7
🔄
Have you negotiated product-specific pricing or weighting discounts?
Product weighting and associated pricing is negotiable. Most customers accept standard weighting without challenge.
Yes — negotiated custom weighting or discounts
Some negotiation on major products
Accepted standard weighting
Not aware weighting is negotiable
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