Answer 7 questions to determine whether Professional or Enterprise tier is right for your ServiceNow deployment.
30-50%
EE vs Pro Premium
7
Questions
3 min
To Complete
Question 1 of 7ServiceNow Tier Advisory
Question 1 of 7
💼
Which ServiceNow tier are you currently on or evaluating?
Professional tier covers most enterprise needs. Enterprise adds advanced AI, analytics, and governance capabilities.
Professional — evaluating if it meets needs
Professional — considering Enterprise upgrade
Enterprise — evaluating if worth the premium
Enterprise on all products — never evaluated downgrade
Question 2 of 7
🤖
Do you actively use or plan to use ServiceNow Now Assist (AI)?
Now Assist AI capabilities are a key differentiator for Enterprise tier. If not used, the premium is harder to justify.
Yes — Now Assist actively deployed and used
Piloting — limited deployment
Planned but not yet implemented
No plans for Now Assist / AI features
Question 3 of 7
📊
Do you need advanced Performance Analytics or Predictive Intelligence?
Enterprise tier includes advanced analytics and predictive capabilities. Professional includes standard reporting.
Yes — advanced analytics critical to operations
Useful — we use some advanced reporting
Standard reporting meets our needs
Analytics features not used
Question 4 of 7
🔒
Do you require advanced governance, risk, and compliance (GRC) features?
Enterprise tier includes more advanced GRC capabilities, policy management, and compliance workflows.
Yes — GRC features essential for our industry
Some — we use basic compliance features
Minimal GRC requirements
No GRC requirements
Question 5 of 7
👥
What percentage of your fulfillers would benefit from Enterprise-only features?
If only a small subset needs Enterprise capabilities, a mixed-tier approach may be more cost-effective.
80%+ would benefit from Enterprise features
50-80% would benefit
25-50% would benefit
Under 25% or unknown
Most users may not need Enterprise
Question 6 of 7
💰
Do you know the exact cost difference between Pro and Enterprise for your deployment?
The premium for Enterprise tier is typically 30-50% higher per fulfiller. Understanding the exact delta is essential.
Yes — cost difference calculated and justified
Roughly aware of the premium
Know Enterprise costs more but not the exact delta
No visibility into the cost difference
Question 7 of 7
🔄
Has ServiceNow recommended Enterprise tier as part of a renewal or expansion?
ServiceNow account teams are incentivised to drive Enterprise adoption. Their recommendation may not align with your actual needs.
No — we chose our tier based on requirements
Suggested but we evaluated independently
Recommended and we accepted without deep analysis
Strongly pushed as part of renewal deal
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Redress Compliance provides independent ServiceNow licensing advisory services to enterprises worldwide. No vendor relationships. No conflicts of interest. Just results.