Oracle cloud / Oracle support

Oracle Support Rewards – How to save 33% on Oracle Support

Oracle Support Rewards is an incentive program offered by Oracle to customers who use Oracle OCI and have on-premise technology contracts under active support.

  • If you have an active support contract for on-premise software licenses (technology)
  • If you have an OCI contract (annual-flex)
  • You can claim 25% for every dollar you spend on Oracle OCI back after 12 months.
  • It is important to note that you need to consume the OCI spend and that it is not an automatic process.

What You Will Learn:

  1. Oracle Support Rewards Program
    • After 12 months, Oracle customers can claim back 25-33% for every dollar they spent and consumed on Oracle OCI services in the past year. This reduction applies to your active support contracts if you deploy and use Oracle Cloud, including cloud at-customer solutions.
  2. Benefits for Oracle ULA Customers
    • For Oracle ULA customers, the discount rate is 33%. If you spend a certain amount from your Oracle ULA, you will receive a corresponding reduction of your Oracle support bill.
  3. Eligibility for Oracle Support Rewards
    • Not all Oracle services are eligible for support rewards. For instance, Oracle applications licenses and support, Oracle SaaS services, and certain Oracle ULA agreements do not qualify for the program.
  4. Who Should Consider This Program
    • Any Oracle customer with technology software licenses considering migrating their Oracle workload to a public cloud platform should consider this program. Oracle offers a reduction of your support bill if you move to their cloud, a benefit not offered by AWS or Azure.

Oracle Support Rewards

Oracle Support Rewards is a program designed to benefit existing Oracle software license customers. It offers a straightforward way to reduce Oracle support costs. Here’s how it works:

  1. Reduction in Support Costs
    • Customers with non-ULA licenses can reduce Oracle support costs by 25%. For customers with ULA licenses, the reduction is even greater at 33%.
  2. Spending and Savings
    • If you spend 1 million dollars on Oracle Cloud Infrastructure (OCI) services in 12 months and consume that amount, you can apply the percentage reduction to your support fees. You pay less for active support contracts if you deploy and use Oracle Cloud, including cloud at-customer solutions.
  3. Earning Rewards
    • OCI customers can earn rewards on any workload, even those from third-party applications. These credits can then be applied toward on-premise Oracle technology support fees.
  4. Benefit for All
    • All workloads can accumulate rewards on OCI, which benefits Oracle as more workloads mean more fees. This creates a win-win situation for both Oracle and the customers.

In simple terms, Oracle Support Rewards is a program with no lock-in or downside. It provides a valuable opportunity for Oracle customers to reduce their support costs.

oracle support rewards

How do you use Oracle Support Rewards Program?

Step-by-Step Guide to Using Oracle Support Rewards Program

  1. Purchase Oracle Cloud Infrastructure Services (OCI)
    • Start by purchasing Oracle Cloud Infrastructure services. This purchase allows you to earn Oracle Support Rewards.
  2. Earn Oracle Support Rewards
    • With every purchase of OCI services, you earn Oracle Support Rewards. These rewards are in the form of credits that can be applied to your technology support fees.
  3. Apply Credits to Open Invoices
    • You can apply these earned credits to open invoices for technology support fees. This reduces the amount you have to pay for support.
  4. Track Your Discounts
    • Use the Oracle Cloud Console to track your discounts. This helps you monitor how much you’re saving through the program.
  5. Redeem Your Rewards
    • You can redeem these rewards up to 12 months after they are earned. This gives you ample time to utilize your rewards.
  6. Negotiate Better Rates with Universal Credits
    • The program also provides a way to negotiate better rates with Universal Credits, similar to Oracle’s subscription-based licensing agreement.
  7. Spend a Minimum Amount
    • You must spend at least $1,000 monthly for the first year to get the maximum discount. If you spend less than this, you will lose your balance and be charged an overage fee.
  8. Apply Your Support Rewards
    • When you apply your support rewards to your support bill, you will receive an email confirming that you are paying less. Remember, the amount is pre-tax and will not offer you a reduction in VAT.

Following these steps, you can use the Oracle Support Rewards Program to reduce your technology support fees.

redeem support

How do Oracle ULA customers benefit?

For Oracle ULA customers, the discount rate is 33%. If you spend 100 000 USD from your Oracle ULA, you will receive a 33 000 reduction of your Oracle support bill.

ULA suppot rewards

How to use the Oracle support program?

  • You can use it for Oracle BYOL licensing.
  • You can use it to purchase Oracle OCI services, including database and middleware.
  • Take your Oracle ULA agreement as BYOL and receive 33% in return.

Who is not eligible for Oracle Support Rewards?

oracle support rewards eligble
  • Oracle applications licenses and support are not eligible to save support.
  • You cannot purchase Oracle SaaS services and apply for a support reduction.
  • If you have Oracle ULA – with the right “term” – ULA2PaaS and have utilized that right, you are not qualified for the program. You must renegotiate your ULA agreement to qualify for the support rewards program.
  • Remember that the claim is pre-tax value.
suppot rewards pre tax

Who Should Consider the Oracle Support Rewards Program?

The Oracle Support Rewards program is particularly beneficial for any Oracle customer who:

  1. Has Technology Software Licenses
    • If you have Oracle technology software licenses and are considering migrating your Oracle workload to a public cloud platform, this program is for you.
  2. Plans to Move to Oracle Cloud
    • Oracle offers a reduction of your support bill if you move to their cloud, a benefit not offered by AWS or Azure.

Important Considerations

  1. Validity of the Program
    • Before calculating a business case that includes support rewards, ensure the support rewards program is valid for several years. Ask Oracle to include contract language about the program’s validity.
  2. Manage the Program
    • Oracle will not automatically apply the support rewards for you. It’s important that you manage the program and submit the reward to get your refund.

Need Help?

If you need help understanding how your company can benefit from Oracle Support Rewards, please contact us. We can help you calculate how to save money on Oracle support and apply that to the right Oracle Universal Cloud Credits agreement.

Call to Action

Ready to start saving on your Oracle support costs? Contact Redress Compliance today to learn more about our services and how we can help you make the most of the Oracle Support Rewards program.


  • Fredrik Filipsson

    Fredrik Filipsson possesses 20 years of experience in Oracle license management. Having worked at Oracle for 9 years, he gained an additional 11 years of expertise in Oracle license consulting projects. Fredrik has provided assistance to over 150 organizations worldwide, ranging in size and tackling various Oracle licensing challenges, including Licensing Assessments, Oracle audits, Oracle ULAs, and more.