Oracle Service Cloud – Pricing and Licensing

Oracle Service Cloud is a suite of cloud services supporting sales automation and service management.  This article will help you understand the 3 different cloud services that Oracle offers. We will cover how Oracle Sales cloud pricing and how to license Oracle Sales Cloud.  How much do they cost and what is the difference between the different versions. We also cover licensing for this product and what are the pre-requisities in terms of licensing this cloud service.

 

What companies struggle with when purchasing Oracle Fusion Sales and Service Cloud.

 

  • Understanding which cloud service fits their requirements.
  • What is are the different cloud licensing models available.
  • Which additional cloud licensing services do we need to purchase. (pre-requisities)
  • If any mistakes are done in the procurement process, Oracle will alert you later about over-usage
    and the cloud deployment will be much more costly than you initially planned.

 

 

All products included in Oracle Fusion Sales and Service Cloud

 

  • Sales force automation
  • Leads & Opportunity management
  • Activities, Notes and Attachments
  • E-mail integration
  • Mobile App & Offline platform
  • Sales coach assessments
  • Sales Forecast Management
  • Sales analytics
  • Territory Management
  • Incentive Compensation
  • Customer data management
  • Fusion Customer Hub
  • Accounts, Contacts and Households
  • Data Quality (50,000 records/customer
  • Service Requests
  • Applications Extensibility Framework
  • Transactional Business Intelligence

 

 

Additional requirements and prerequisites

 

If Fusion sales and service standard cloud service is not ordered, another sales and service base offering should not be selected.

 

The following are allowed

 

  • All users on Fusion sales and service premium
  • All users on Fusion sales and service enterprise
  • All users on Fusion sales and service standard

 

 

 

Oracle Fusion Sales and Service Cloud –  3 different services

 

Oracle Fusion Sales and Service Cloud comes in 3 different services, they are also priced differently and easily explains is that the more you pay the more features you will get access to.

 

 

The Oracle Fusion Sales and Service Standard Cloud Service includes:

 

  • Sales Force Automation
  • Territory Management
  • Customer Data Management
  • Service Requests
  • Application Extensibility
  • Oracle Transactional Business Intelligence

 

The Oracle Fusion Sales and Service Enterprise Cloud Service includes:

 

  • All capabilities of Oracle Fusion Sales and Service Standard Cloud Service
  • Incentive Compensation
  • Knowledge Management
  • Service Request Management
  • Service Email
  • Asset Management
  • Omnichannel Framework
  • Service Work Order management

 

The Oracle Fusion Sales and Service Premium Cloud Service includes:

 

  • All capabilities of Oracle Fusion Sales and Service Enterprise Cloud Service
  • Business Plans
  • Oracle Fusion Chat
  • CoBrowse

 

 

Oracle Fusion Sales and Service Cloud – Licensing

 

License metric: Hosted Named User

Hosted Named User: is defined as an individual authorized by you to access the hosted service, regardless of whether the individual is actively accessing the hosted service at any given time. Hosted Named Users may include

It is recommended that you review your Oracle SaaS usage and we have designed a service for Oracle SaaS usage optimization and analysis.

 

This means that you need to license

 

  • Individuals who have access to the cloud products listed above.
  • It is not about weather or not they use the services, but if they have been granted access to these products. If yes, they need a license.
  • If you have generic usernames all users behind the generic username need to have a cloud license.

 

Oracle Sales Cloud Pricing

 

Oracle Fusion sales and service Standard cloud service is $ 65 a month.
Oracle Fusion sales and service Enterprise cloud service is $ 150 a month.
Oracle Fusion sales and service Premium cloud service is $ 200 a month.

 

Procurement and licensing considerations:

 

Minimum purchase is 10 hosted named users and minimum contract term is 3 years.

 

If you purchase Oracle Fusion Sales and Service Premium, you must also purchase one industry vertical

 

  • Oracle Fusion Sales and Service for communication
  • Oracle Fusion Sales and Service for Consumer goods
    Oracle Fusion Sales and Service for Financial Services
  • Oracle Fusion Sales and Service for High Tech and manufacturing cloud.

 

This means that the monthly subscription will have the following formula
Price for Oracle Fusion Sales and Service Premium + The price for the industry vertical.

 

If you need assistance, Redress Compliance can help you with

 

  • Map your product need to the correct cloud service
  • Help you design the cloud agreement to maximize your value.
  • Make sure you buy the correct license and minimize over-usage in the future.

 

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Are you moving to Oracle cloud and need help? We are Oracle cloud licensing experts and can help you with Oracle Service Cloud pricing and licensing. If you want to know more about our services, schedule an consultation with us.