Top 3 Quest Licensing Compliance Issues

The top three compliance issues with Quest Software licensing are:

  1. Ambiguous Terminology and Definitions: Difficulties arise from unclear terms like CPU, Enabled User, User, and Seat, which can lead to misunderstandings in license consumption.
  2. Unauthorized Users: Compliance issues stem from misinterpreting what constitutes an authorized user. Any potential access to the software may require a license.
  3. Trial and Pirated License Keys: Using pirated or trial license keys, especially for seat metric products, pose significant compliance risks.

What Are Quest Licensing Compliance Issues?

Quest Licensing Compliance Issues

Ambiguous Terminology and Definitions

Quest Software is notorious for using ambiguous terminology and definitions when counting license consumption. For example, terms like CPU, Enabled User, User, and Seat can be confusing and difficult to understand.

As a result, it’s essential to have a mature Software Asset Management process in place that can help you accurately track license usage and ensure compliance.

To avoid compliance issues related to ambiguous terminology and definitions, it’s essential to work closely with your IT and legal teams to ensure that everyone understands the terms and definitions used by Quest Software.

Additionally, you should consider investing in a software asset management tool to help you track license usage accurately and ensure compliance.

Unauthorized Users

Another common cause of compliance issues related to Quest Software is unauthorized users. Like other vendors like Oracle and SAP, Quest has specific definitions of an authorized user.

If a user can potentially access the software, they require a license, even if they have never used the software in question.

This can be a particularly challenging issue, as the definition of an authorized user can vary depending on the software and the vendor.

To avoid compliance issues related to unauthorized users, it’s essential to understand Quest’s definitions and policies clearly.

Additionally, you should work closely with your IT and legal teams to ensure that you have a robust system in place for managing user access and license usage.

Trial and Pirated License Keys

Finally, one of the most significant compliance issues related to Quest Software is using trial and pirated license keys. Seat metric products, for example, are tied to unique license keys that are easily pirated and can be found on various torrent sites.

You could face serious charges if your organization is identified as using pirated license keys.

Some trial keys may also be pirate keys, which can lead to compliance issues if used to deploy software across your organization.

To avoid these issues, it’s essential to be vigilant regarding license keys. Beware of trial keys that may turn out to be pirated, and ensure that you are only using license keys that are legitimate and licensed for use by your organization.


Compliance issues related to Quest Software can be complex and challenging to navigate.

However, by understanding the top three most common causes of compliance issues and taking steps to avoid them, you can help ensure that your organization remains compliant and avoids any potential legal issues.

Remember to work closely with your IT and legal teams, invest in a software asset management tool, and be vigilant regarding license keys.

With these steps in place, you can confidently use Quest Software while remaining compliant and avoiding potential legal issues.

Need help with your compliance issues?

Contact us at Redress Compliance for help!


  • Fredrik Filipsson

    Fredrik Filipsson brings two decades of Oracle license management experience, including a nine-year tenure at Oracle and 11 years in Oracle license consulting. His expertise extends across leading IT corporations like IBM, enriching his profile with a broad spectrum of software and cloud projects. Filipsson's proficiency encompasses IBM, SAP, Microsoft, and Salesforce platforms, alongside significant involvement in Microsoft Copilot and AI initiatives, enhancing organizational efficiency.