microsoft copilot

Top 10 Real Use Cases for Microsoft Copilot in Retail

Introduction to Real Use Cases for Microsoft Copilot in Retail

Microsoft Copilot, with its AI-driven capabilities, is revolutionizing the retail sector.

Here are the top 10 actual use cases, specifying which Microsoft Copilot app is used, the specific use case, the prompts employed, and the estimated time savings in real-life scenarios:

Top 10 Real Use Cases for Microsoft Copilot in Retail

  1. App: Copilot in Dynamics 365
    • Use Case: Inventory Management
    • Prompt: “Show current stock levels for all retail locations.”
    • Time Saved: Automates inventory tracking, saving approximately 2-3 hours weekly.
  2. App: Copilot in Teams
    • Use Case: Team Scheduling
    • Prompt: “Create a staff roster for next week based on projected foot traffic.”
    • Time Saved: Reduces scheduling time by up to 50%, saving around 1-2 hours per week.
  3. App: Copilot in Excel
    • Use Case: Sales Data Analysis
    • Prompt: “Analyze last quarter’s sales data and identify trends.”
    • Time Saved: Cuts down data analysis time by 3-4 hours monthly.
  4. App: Copilot in Outlook
    • Use Case: Customer Communication
    • Prompt: “Draft a response to customer feedback about our new product line.”
    • Time Saved: Saves about 30 minutes per day in customer communication tasks.
  5. App: Copilot in PowerPoint
    • Use Case: Marketing Campaign Presentation
    • Prompt: “Create a presentation for our upcoming holiday marketing campaign.”
    • Time Saved: Reduces presentation creation time by up to 1 hour per presentation.
  6. App: Copilot in Power BI
    • Use Case: Market Analysis Report
    • Prompt: “Generate a report analyzing current market trends in the fashion industry.”
    • Time Saved: Saves about 4 hours per month on market research reporting.
  7. App: Copilot in Word
    • Use Case: Policy Documentation
    • Prompt: “Update our store safety policy document with the latest guidelines.”
    • Time Saved: Decreases policy writing time by approximately 2 hours per document.
  8. App: Copilot in SharePoint
    • Use Case: Document Management
    • Prompt: “Organize all HR-related documents into the new SharePoint structure.”
    • Time Saved: Can save up to 3 hours per week on document management.
  9. App: Copilot for Customer Insights
    • Use Case: Personalized Customer Offers
    • Prompt: “Create personalized discount offers for customers based on their purchase history.”
    • Time Saved: Reduces time spent on crafting offers by 2 hours weekly.
  10. App: Copilot in Microsoft Edge
    • Use Case: Competitive Research
    • Prompt: “Conduct a competitive analysis for sports footwear retailers.”
    • Time Saved: Cuts online research time by about 3-4 hours monthly.

These use cases showcase how Microsoft Copilot can significantly enhance efficiency in various retail operations, from backend management to customer-facing activities.

By automating routine tasks and providing intelligent insights, Copilot enables retail staff to focus on more strategic and value-added activities, improving productivity and customer satisfaction.


  • Fredrik Filipsson

    Fredrik Filipsson brings two decades of Oracle license management experience, including a nine-year tenure at Oracle and 11 years in Oracle license consulting. His expertise extends across leading IT corporations like IBM, enriching his profile with a broad spectrum of software and cloud projects. Filipsson's proficiency encompasses IBM, SAP, Microsoft, and Salesforce platforms, alongside significant involvement in Microsoft Copilot and AI initiatives, enhancing organizational efficiency.