Oracle third party support

Top 10 Benefits of Oracle Third-Party Support

Top10 Benefits of Oracle Third-Party Support

  • Significant cost savings (up to 50% or more)​
  • Customized support solutions for business needs​
  • Extended support for legacy systems​
  • Faster response times without compromising quality​
  • Support for custom code and modifications​
  • Reduced dependency on Oracle for IT decisions​
  • Strategic flexibility and freedom to choose solutions​
  • Avoidance of unnecessary upgrades and costs​
  • Enhanced collaboration and partnership with providers​
  • Comprehensive reporting and proactive account management

Introduction

Third-party support services have emerged as a viable option, offering cost savings, enhanced service quality, and support for legacy systems and custom code.

This article delves into the top 10 benefits of Oracle third-party support, shedding light on why and how organizations should consider this alternative to traditional Oracle support services.

Top 10 Benefits of Oracle Third-Party Support

Top 10 Benefits of Oracle Third-Party Support
  1. Significant Cost Savings: One of the most compelling reasons to consider third-party support is the potential for substantial cost reductions, with many businesses reporting savings of up to 50% compared to Oracle’s official support fees. This can equate to more than $1 million annually for larger enterprises​​.
  2. Customized Support Solutions: Third-party providers offer flexible, tailored support that can better align with specific business requirements, offering a more personalized service than Oracle’s one-size-fits-all approach​​.
  3. Extended Support for Legacy Systems: Unlike Oracle, which limits support for older product versions, third-party providers specialize in extended support for legacy systems, ensuring operational continuity without forced upgrades​​.
  4. Faster Response Times: Third-party vendors often guarantee quicker response times due to their leaner structures and specialized focus without compromising on the quality of service​​.
  5. Support for Custom Code: Unlike Oracle, which does not offer customization support, third-party vendors typically assist in custom code, ensuring that tailored solutions continue functioning smoothly​​.
  6. Reduced Dependency on Vendor: Moving to third-party support can reduce an organization’s dependency on Oracle, providing more autonomy and control over IT decisions and infrastructure​​.
  7. Strategic Flexibility and Freedom: Organizations gain more freedom to set the pace for change, with the ability to choose best-of-breed solutions without vendor lock-in, enabling a more strategic IT roadmap​​.
  8. Avoidance of Unnecessary Upgrades: Third-party support allows organizations to avoid costly and often unnecessary upgrades, focusing instead on genuinely needed or broken​​updates.
  9. Enhanced Collaboration and Partnership: Third-party vendors are reported to work more collaboratively with their clients, acting as true partners that prioritize the interests and needs of the organization​​.
  10. Comprehensive Reporting and Account Management: Unlike Oracle’s approach, third-party providers offer detailed reporting and proactive account management, including regular meetings and updates on support performance and incident management​​.

Need Help to Move to Oracle Third-Party Support?

Transitioning to Oracle third-party support can be complex, involving multiple considerations from licensing to contract management.

Redress Compliance offers a comprehensive transition service designed to simplify this shift, ensuring that your organization can leverage the benefits of third-party support while minimizing risks and disruptions.

Our services include:

  • Advisory Services: Gain expert insights into the strategic implications of switching to third-party support, including a detailed analysis of your current Oracle environment and how third-party support can align with your business objectives.
  • Licensing Assessment: A thorough review of your existing Oracle licenses to identify any potential compliance issues, optimization opportunities, and strategies to maximize the value of third-party support.
  • Contractual Assessment: Detailed examination of your current contracts with Oracle and potential third-party providers to ensure that transitioning does not expose your organization to legal or financial risks.

Choosing Redress Compliance as your partner for transitioning to Oracle third-party support ensures that you have expert guidance every step, from initial consideration to final implementation.

Our goal is to enable your organization to make an informed decision that aligns with your strategic objectives and delivers tangible benefits.

Author

  • Fredrik Filipsson

    Fredrik Filipsson brings two decades of Oracle license management experience, including a nine-year tenure at Oracle and 11 years in Oracle license consulting. His expertise extends across leading IT corporations like IBM, enriching his profile with a broad spectrum of software and cloud projects. Filipsson's proficiency encompasses IBM, SAP, Microsoft, and Salesforce platforms, alongside significant involvement in Microsoft Copilot and AI initiatives, enhancing organizational efficiency.