ServiceNow Optimization – A Guide to Maximizing Your Value

This article will help you learn how ServiceNow Optimization can succeed. ServiceNow is a leading cloud-based platform that provides solutions for IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM).

It’s designed to help organizations streamline their IT services, automate routine tasks, and create more efficient workflows.

However, to truly leverage the power of ServiceNow, it’s crucial to optimize your ServiceNow license. Optimization is not just about cost savings; it’s about ensuring you’re using the platform to its full potential, aligning it with your business goals, and continuously improving its performance.

Understanding ServiceNow Licensing

ServiceNow’s licensing model is based on a subscription basis, where you pay for the number of users who need access to the platform. There are different types of licenses depending on the modules and features you want to use. For instance, there’s an ITSM license, an ITOM license, and an ITBM license, among others.

Each license type comes with a set of features and capabilities. For example, the ITSM license includes incident, problem, and change management. The ITOM license includes discovery, service mapping, and event management.

It’s important to understand the specifics of your ServiceNow license agreement to ensure that you’re not overpaying for features you don’t use or underutilizing the features you have.

The Need for ServiceNow Optimization

Optimizing your ServiceNow license has several benefits. First, it can lead to cost savings. You can avoid unnecessary costs by ensuring that you’re only paying for the licenses you need and that those licenses are being fully utilized.

Second, optimization can lead to improved efficiency. By aligning your ServiceNow usage with your business goals and processes, you can ensure that the platform is used effectively and efficiently.

Third, optimization can help you identify opportunities for improvement. By analyzing your ServiceNow usage data, you can identify areas where the platform is not being used to its full potential and take steps to improve.

However, not optimizing your ServiceNow license can lead to several issues. You might be paying for licenses that are not being used, or you might not be using the platform to its full potential. This can lead to wasted resources and missed opportunities for improvement.

For example, in my years of experience working with ServiceNow, I’ve seen many organizations struggle with license optimization. One client, a large healthcare provider, was paying for hundreds of unused licenses. After thoroughly reviewing their ServiceNow usage, we reduced their license count significantly, resulting in substantial cost savings.

In another case, a financial services company was underutilizing its ServiceNow platform. They only used it for essential incident management, despite having a license that included many other features. After working with them to understand their business processes and goals, we aligned their ServiceNow usage with their needs, leading to improved efficiency and effectiveness.

10 Tips for Optimizing Your ServiceNow License

1. Regularly Review Your License Usage: It’s important to review your ServiceNow license usage to ensure you’re not paying for unused licenses. This can be done by monitoring the number of active users and comparing it to the number of licenses you have.
   
2. Understand Your ServiceNow Agreement: Ensure you fully understand your ServiceNow license agreement. This includes knowing what features and modules are included in your license, the terms and conditions of your contract, and the cost of additional licenses.
   
3. Train Your Team on Efficient ServiceNow Usage: Training your team on using ServiceNow efficiently can help reduce unnecessary license usage. This includes training on effectively using the platform’s features and modules and avoiding common mistakes that can lead to wasted resources.
   
4. Leverage Automation Where Possible: ServiceNow offers a range of automation features that can help streamline your IT processes and reduce manual work. By leveraging these features, you can improve efficiency and reduce the need for additional licenses.
   
5. Regularly Update and Upgrade Your ServiceNow Platform: Regularly updating and upgrading your ServiceNow platform can help ensure you take advantage of the latest features and improvements. This can help improve efficiency and reduce the need for additional licenses.
   
6. Monitor and Manage Unused Licenses: If you have unused ServiceNow licenses, it’s important to monitor and manage them effectively. This can involve reassigning unused licenses to new users or canceling them if they’re no longer needed.
   
7. Align ServiceNow Usage with Business Goals: Ensure your ServiceNow usage aligns with your business goals. This can involve customizing the platform to suit your specific needs and ensuring that it’s being used to support your strategic objectives.
   
8. Leverage ServiceNow’s Analytics and Reporting Tools: ServiceNow offers a range of analytics and reporting tools that can provide valuable insights into your license usage. By leveraging these tools, you can identify areas for improvement and make informed decisions about your ServiceNow license optimization.
   
9. Seek Expert Advice When Needed: If you’re unsure how to optimize your ServiceNow license, don’t hesitate to seek expert advice. This can involve consulting with a ServiceNow partner or hiring a ServiceNow consultant to help you optimize your license usage.
   
10. Plan for Future Growth: When optimizing your ServiceNow license, planning for future growth is important. This can involve anticipating future needs and ensuring you have the necessary licenses to support your growth plans.

ServiceNow Optimization – Case Study

In my years of experience working with ServiceNow, I’ve seen many companies successfully optimize their ServiceNow license. One such company was a large retail chain.

 They were struggling with high license costs and underutilization of their ServiceNow platform.

After thoroughly reviewing their ServiceNow usage, we found they paid for many unused licenses. We also found that they were not using many of the platform’s features and modules effectively.

We worked with them to reduce their license count, train their team on efficient ServiceNow usage, and align their ServiceNow usage with their business goals. We also helped them leverage ServiceNow’s automation features and analytics tools to improve efficiency and gain valuable insights into their license usage.

As a result, they were able to significantly reduce their license costs, improve efficiency, and get more value from their ServiceNow platform. This case study serves as a testament to the importance and benefits of ServiceNow license optimization.

Conclusion

Optimizing your ServiceNow license is not just a cost-saving measure; it’s a strategic move that can improve efficiency, effectiveness, and overall business performance. By regularly reviewing your license usage, understanding your ServiceNow agreement, training your team, leveraging automation, updating and upgrading your platform, monitoring unused licenses, aligning usage with business goals, leveraging analytics tools, seeking expert advice, and planning for future growth, you can ensure that you’re getting the most value from your ServiceNow platform.

Remember, optimization is a continuous process. It requires ongoing monitoring, analysis, and improvement. So, keep learning, improving, and striving for excellence in your ServiceNow license management.

FAQs

Need Help with ServiceNow Optimization? Contact Redress Compliance Today!

Optimizing your ServiceNow license can be a complex task, but you don’t have to do it alone. At Redress Compliance, we have a team of ServiceNow experts who are ready to help.

We can guide you through the process of ServiceNow optimization, ensuring that you’re getting the most value from your ServiceNow platform.