ServiceNow Certification Essentials: Your Path to Expertise

Introduction to ServiceNow Certifications

  • Empowering IT Careers: ServiceNow certifications provide IT professionals with the skills and knowledge necessary to excel in managing and optimizing ServiceNow solutions.
  • Diverse Certification Paths: ServiceNow offers various certifications catering to IT roles from System Administration to Application Development.
  • Recognition and Advancement: Earning a ServiceNow certification is not just about acquiring skills; it’s about gaining recognition in the IT community and advancing your career.

Types of ServiceNow Certifications

ServiceNow certifications are designed to cater to various roles and skill levels in the IT industry.

servicenow certification

Here are the main types:

  • Certified System Administrator: This certification focuses on the fundamentals of ServiceNow, making it ideal for newcomers to the platform.
  • Certified Implementation Specialist: Targets professionals implementing and managing ServiceNow solutions in specific areas like IT Service Management, Human Resources, or Customer Service Management.
  • Certified Application Developer: This is for those who build and deploy applications on the ServiceNow platform, emphasizing customization and application development.

Each certification track offers a unique blend of knowledge and practical skills, ensuring that every IT professional can find a path that resonates with their career goals and organizational needs.

Pathways to ServiceNow Certification

Embarking on the journey to become ServiceNow certified involves several key steps:

  • Assess Your Current Skill Level: Before pursuing certification, assess your knowledge of ServiceNow. This will help you choose the right certification path.
  • Choose the Right Certification: Based on your role and career aspirations, select a certification that aligns with your professional goals.
  • Preparation and Training: Utilize ServiceNow’s official training resources, including courses and study materials. Engage in hands-on practice to solidify your understanding.
  • Certification Exam: Successfully passing the certification exam is the final step. It requires a solid understanding of ServiceNow functionalities and best practices.

Becoming ServiceNow certified is not just a testament to your technical skills; it’s a step towards becoming a key player in the evolving landscape of IT service management.

Benefits of ServiceNow Certifications

In an era where IT efficiency and effectiveness are paramount, ServiceNow certifications are vital.

They offer several advantages:

  • Enhanced Professional Credibility: Certified professionals are recognized for their expertise in ServiceNow, making them valuable assets to any IT team.
  • Career Advancement Opportunities: Certifications open doors to higher roles and responsibilities, often accompanied by salary increments.
  • Improved ServiceNow Mastery: Professionals deeply understand ServiceNow’s capabilities through certification, enabling them to optimize its use in their organization.
  • Community and Network: Being certified connects you to a community of ServiceNow experts, offering networking and collaborative opportunities.

ServiceNow certifications validate skills and empower IT professionals to drive digital transformation in their organizations effectively.

Best Practices for ServiceNow Certification Preparation

Best Practices for ServiceNow Certification Preparation

Preparing for ServiceNow certifications requires a strategic approach. Here are some best practices to ensure success:

  • Leverage Official Training Materials: Utilize the resources provided by ServiceNow, including training courses and study guides.
  • Practical Experience: Hands-on experience with the ServiceNow platform is invaluable. Engage in real-world scenarios and practice.
  • Join Study Groups: Collaborate with peers or online forums to gain insights and tips.
  • Mock Exams: Practice with mock exams to familiarize yourself with the format and types of questions.
  • Regular Study Schedule: Dedicate consistent time to study and review materials.

Preparation is vital to mastering the ServiceNow certifications. Combining theoretical knowledge and practical experience ensures a well-rounded understanding of the platform.

Where to Undertake ServiceNow Certifications

ServiceNow certifications can be pursued through various channels, each offering a flexible and accessible path to certification:

  • ServiceNow Official Website: The primary source for ServiceNow certifications is ServiceNow’s own Now Learning Platform. It provides a comprehensive list of certifications, detailed course materials, study guides, and exam information.
  • Authorized Training Partners: ServiceNow has a network of official training partners worldwide. These partners offer instructor-led training sessions, both in-person and online, which can be an excellent option for those who prefer a classroom setting.
  • Online Learning Platforms: Certain online education platforms also offer courses and materials related to ServiceNow certification. These platforms provide an alternative to self-paced learning.
  • ServiceNow Events and Conferences: Occasionally, ServiceNow offers training and certification opportunities at their official events and conferences, which can be an excellent way to combine learning with networking.

Each channel provides unique benefits, from the direct resources of ServiceNow’s platform to the personalized touch of instructor-led sessions.

Choosing the right path depends on your learning style, availability, and preference.

Cost of ServiceNow Certifications

Cost of ServiceNow Certifications

The cost of ServiceNow certifications can vary depending on several factors, including the type of certification and the mode of training chosen:

  • Certification Exam Fees: Each certification exam has a fee, which can vary depending on the level and type of certification. These fees are typically in the range of a few hundred dollars.
  • Training Costs: If you opt for official training through ServiceNow or an authorized partner, the training sessions will cost additional money. The price can vary widely depending on the course and training provider.
  • Self-Study Materials: While some study materials may be free, others, especially comprehensive course guides or specialized study aids, may come at an additional cost.
  • Retake Fees: If you need to retake an exam, you usually pay additional fees for each subsequent attempt.

From ServiceNow Page

ExamVoucher Cost
*Partner and customer discounts apply
All CIS$450 USD

New Certification Exam Pricing 

Certification Price 
Non-Implementation Specialist Certifications $300* USD 
Implementation Specialist Certifications $450* USD 
Master Architect Certification Program $15,000 USD 
Exam re-takes $100 USD 
Certification re-entry exam (if expired) Full Cost 

*Certification voucher is included in the instructor-led course fees. 

  • Partner discounts apply. Certified Administrator exam vouchers are free to individuals from ServiceNow partner organizations upon completing the on-demand course. According to our policy, learners must take the required courses before attempting a certification. 
  • Micro-certifications and Suite certifications remain free of charge. 

Top 5 Tips for Success in ServiceNow Certification Exams

Success in ServiceNow certification exams isn’t just about understanding the platform but also about innovative preparation and strategy.

Here are the top five tips:

  1. Understand the Exam Format: Familiarize yourself with the exam’s structure and types of questions.
  2. Focus on Weak Areas: Identify your weaker areas and allocate more time to strengthening them.
  3. Time Management: Practice managing your time effectively during the exam.
  4. Utilize Official Resources: Rely on official ServiceNow resources for the most accurate and up-to-date information.
  5. Relax and Stay Confident: Maintain a calm mindset. Confidence is key to performing well in exams.

Approaching the ServiceNow certification exams with these tips in mind increases the likelihood of success, paving the way for professional growth and recognition in ITSM.


What are ServiceNow certifications?

ServiceNow certifications equip IT professionals with essential skills and knowledge to effectively manage and optimize ServiceNow solutions, supporting career growth.

Who should consider ServiceNow certifications?

Anyone working in IT, from system administrators to application developers, who seek to improve their ServiceNow expertise and career prospects.

What types of certifications does ServiceNow offer?

ServiceNow provides a range of certifications, including System Administration, Application Development, and various Implementation Specialist tracks.

How can a ServiceNow certification benefit my career?

Certification can increase recognition in the IT field, potentially opening doors to career advancement and higher salaries.

Are there prerequisites for ServiceNow certifications?

Some certifications require prior experience with ServiceNow or completion of specific training courses.

How long does it take to get certified?

The timeline varies based on your starting knowledge level, study pace, and the specific certification path.

Where can I take the ServiceNow certification exams?

Exams are available online through ServiceNow’s testing partner, allowing you to take them from anywhere with an internet connection.

Is formal training required to pass ServiceNow certification exams? While not always mandatory, attending official ServiceNow training can significantly increase your chances of passing the exams.

Can I study for ServiceNow certifications on my own?

Yes, various resources, including official documentation, community forums, and practice exams, are available to help you prepare independently.

What is the cost of ServiceNow certification exams?

Exam fees vary depending on the certification track. Check the official ServiceNow certification website for the most current pricing.

How do I register for a ServiceNow certification exam?

Registration is done through the ServiceNow certification website, where you can choose your exam and schedule it at your convenience.

What happens if I fail a ServiceNow certification exam?

You can retake the exam after a waiting period, typically 14 days, and upon payment of the exam fee again.

How long is my ServiceNow certification valid?

Certifications typically remain valid for newer versions of the platform, but it is important to stay updated with ServiceNow’s recertification policies.

Can ServiceNow certifications help me in roles outside of IT?

While primarily focused on IT roles, the skills gained can benefit any position utilizing ServiceNow, including project management and HR.


Embarking on the journey to ServiceNow certification is a commitment to professional development and expertise in one of the leading ITSM platforms.

Whether starting with the basics or aiming for advanced specializations, the path to ServiceNow certification is a journey of learning, skill development, and professional growth.

By understanding the different types of certifications, preparing strategically, and leveraging the tips and resources available, professionals can unlock ServiceNow’s full potential and pave the way for a successful career in IT service management.


  • Fredrik Filipsson

    Fredrik Filipsson brings two decades of Oracle license management experience, including a nine-year tenure at Oracle and 11 years in Oracle license consulting. His expertise extends across leading IT corporations like IBM, enriching his profile with a broad spectrum of software and cloud projects. Filipsson's proficiency encompasses IBM, SAP, Microsoft, and Salesforce platforms, alongside significant involvement in Microsoft Copilot and AI initiatives, enhancing organizational efficiency.

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