sap third party support

SAP Support Partner: Top Third-Party Providers Reviewed

Top SAP Third-Party Support Providers include:

  • Rimini Street: Known for extensive ERP ecosystem support and significant cost savings.
  • Spinnaker Support: Offers a wide range of services, including custom code support and global compliance.
  • N’ware Technologies: We specialize in solutions tailored for small- to medium-sized businesses, focusing on flexibility and adaptability.

Introduction

SAP Support featured Top Third-Party Providers Reviewed

In today’s fast-paced and evolving business world, SAP systems are crucial in ensuring operational efficiency.

However, the trend toward third-party support for these systems has significantly increased. This article delves into the intricacies of the SAP third-party support market and its growing demand.

  • Growing Trend: The shift towards third-party support in the SAP ecosystem is driven by businesses seeking cost-effective, tailored support solutions.
  • Demand for Third-Party Support: Businesses increasingly look beyond traditional SAP support to meet their evolving needs.
  • Choosing the Right Provider: Selecting a provider that aligns with your business’s unique requirements and goals is essential.

Comprehensive Review of Leading Providers

Several providers stand out for their exceptional service and expertise in the world of SAP third-party support.

Detailed Profiles of Top Providers

Rimini Street:

  • A leader known for its comprehensive and responsive support services.
  • Specializes in extending the lifespan of legacy systems and offering cost-effective solutions.

Spinnaker Support:

  • Renowned for its global coverage and diverse range of SAP support services.
  • Offers tailored solutions, including custom code support and interoperability services.

Services and Expertise

Each provider brings a unique set of services to the table:

  • Custom Code Support: Essential for businesses relying on customized SAP solutions.
  • Interoperability Services: Ensures seamless integration with existing IT infrastructures.
  • Global Tax & Regulatory Compliance: Crucial for businesses operating across multiple jurisdictions.
  • 24/7 Support & Expert Advisory Services: Providing round-the-clock assistance and strategic guidance.

Analyzing Services and Offerings

Analyzing Services and Offerings sap third party support providers

Breakdown of Services

Each third-party SAP support provider offers a unique blend of services designed to optimize and maintain SAP systems effectively:

  • Custom Code Support:
    • Providers like Rimini Street and Spinnaker Support offer extensive support for custom code, a service typically not covered under standard SAP support. This includes troubleshooting and optimizing bespoke solutions tailored to specific business processes.
  • 24/7 Assistance:
    • Round-the-clock support is a hallmark of third-party providers, ensuring that businesses can access expert help whenever needed, minimizing downtime and enhancing system reliability.
  • Interoperability:
    • These providers also ensure seamless integration of SAP systems with other business applications, enhancing overall system efficiency and data flow across the enterprise.

Comparison of Service Models

The service models of these providers vary, offering diverse benefits:

  • Rimini Street:
    • Known for its robust, comprehensive service model that includes support for a wide range of SAP products and versions, often extending the life of legacy systems.
  • Spinnaker Support:
    • Offers a more flexible model with a strong focus on customization and adaptability, catering to businesses with specific needs or those operating in niche markets.

Strategic Benefits and Cost Savings

sap third support providers Strategic Benefits and Cost Savings

Cost-Effectiveness

Third-party SAP support providers are typically more cost-effective than traditional SAP support:

  • Lower Direct Costs:
    • Third-party providers generally offer their services at a lower rate than SAP’s in-house support, leading to direct cost savings for businesses.
  • Reduced Need for Upgrades:
    • By extending the life of current SAP systems, these providers reduce the frequency and necessity of costly upgrades.

ROI Analysis

The return on investment (ROI) when switching to third-party support can be substantial:

  • Case Study:
    • For instance, a company switching to Rimini Street reported a 50% reduction in annual support costs while maintaining high system performance.
  • Long-Term Savings:
    • Over time, the savings on support costs and reduced upgrade expenses contribute to a significant ROI, allowing businesses to allocate resources to other strategic initiatives.

In summary, third-party SAP support providers offer a range of specialized services and present a cost-effective alternative to traditional SAP support.

Their service models are designed to cater to the unique needs of businesses, providing strategic benefits and substantial cost savings.

Best Practices in Third-Party SAP Support

Recommendations for Maximizing Benefits

To fully leverage the advantages of third-party SAP support, businesses should consider the following best practices:

  • Regular Performance Reviews: Conduct periodic assessments to ensure the support aligns with evolving business needs.
  • Clear Communication: Maintain open and ongoing communication with your support provider to address issues promptly and effectively.
  • Leverage Provider Expertise: Utilize the provider’s specialized skills for strategic projects beyond routine support tasks.
  • Stay Informed: Keep up with updates and changes in your SAP environment to make informed decisions about support needs.

Customization and Business Alignment

Aligning third-party support services with business objectives is crucial for maximizing the value of SAP systems:

  • Customized Solutions: Ensure the provider offers solutions tailored to your business processes and challenges.
  • Alignment with Business Strategy: The support services should directly contribute to achieving long-term business goals and objectives.
  • Support for Custom Code: Since custom code is often crucial to operations, verify that the provider can support and optimize these unique aspects of your SAP system.

Transition Strategies and Integration

Transition Planning

A smooth transition to third-party support involves several key steps:

  • Develop a Comprehensive Transition Plan: Define clear goals for the transition, such as cost savings or enhanced support levels.
  • Phased Approach: To minimize risk and disruption, consider implementing the new support system in phases.
  • Stakeholder Involvement: Engage all relevant stakeholders in the planning process to ensure a unified approach.

Integration with Existing Systems

Seamless integration is essential for the effectiveness of third-party support:

  • Compatibility Checks: Ensure the new support system is compatible with your existing SAP landscape and other integrated systems.
  • Minimizing Disruption: Develop strategies to integrate third-party support without significant disruptions to ongoing operations.
  • Robust Onboarding Process: Work with the provider to establish a thorough onboarding process that covers all aspects of your SAP environment.

By following these strategies and best practices, businesses can smoothly transition to third-party SAP support, ensuring their SAP systems are effectively managed and aligned with their strategic goals.

FAQ Guide

  1. What unique services do Rimini Street and Spinnaker Support offer for SAP?
    • Rimini Street provides extensive support for custom code and a business-driven roadmap for SAP systems. Spinnaker Support offers personalized support and managed services with features like full-stack security and AI tools.
  2. How do Rimini Street and Spinnaker Support compare in terms of cost savings?
    • Both providers offer significant cost savings compared to traditional SAP support. Rimini Street focuses on reallocating the budget towards innovation, while Spinnaker Support emphasizes cost-effectiveness and service quality.
  3. Do they support custom code in SAP environments?
    • Yes, both Rimini Street and Spinnaker Support offer support for custom code, which is often not covered under standard SAP support.
  4. Can these providers help delay the transition to S/4HANA?
    • Yes, both providers allow customers to continue using their existing ECC systems and transition to S/4HANA on their timetable.
  5. What is their approach to cloud migration and interoperability?
    • Rimini Street supports running ECC systems on-premises or in the cloud, while Spinnaker Support emphasizes interoperability services for the IT ecosystem.
  6. How do they handle enterprise-level compliance and security?
    • Spinnaker Support provides proactive full-stack security and compliance updates. Rimini Street also focuses on compliance, offering updates and support for security audits.
  7. What are the main differences between their support models?
    • Rimini Street is known for its comprehensive set of services without pushing add-ons, while Spinnaker Support is recognized for its quality of service and flexibility in contractual agreements.
  8. Can businesses use these services alongside new SAP products?
    • Yes, businesses can use Rimini Street or Spinnaker Support for legacy systems while purchasing newer SAP products like S/4HANA.
  9. Are there any limitations in moving to third-party support?
    • Third-party contracts might require longer-term commitments, and returning to SAP support might involve reinstatement fees.

Author

  • Fredrik Filipsson

    Fredrik Filipsson brings two decades of Oracle license management experience, including a nine-year tenure at Oracle and 11 years in Oracle license consulting. His expertise extends across leading IT corporations like IBM, enriching his profile with a broad spectrum of software and cloud projects. Filipsson's proficiency encompasses IBM, SAP, Microsoft, and Salesforce platforms, alongside significant involvement in Microsoft Copilot and AI initiatives, enhancing organizational efficiency.