Salesforce Inbox License – Everything You Need to Know

  • Salesforce Inbox License: A productivity tool integrated with Salesforce CRM.
  • Functionality: Enhances email management, tracking, and scheduling within Salesforce.
  • Pricing:
    • Standard Inbox: $25/user/month.
    • Inbox Einstein: $50/user/month.

What is The Salesforce Inbox License?

What is The Salesforce Inbox License

The Salesforce Inbox License is a dynamic integration for sales and marketing professionals designed to operate seamlessly within the Salesforce environment.

It provides a robust platform for managing emails and customer interactions directly from Salesforce.

The distinction lies in its two variants:

  • Salesforce Inbox: This full-featured platform includes advanced email tracking, scheduling, and analytics tailored for comprehensive customer engagement.
  • Salesforce Inbox Einstein: A lighter version focusing on basic email functionalities, suitable for teams requiring streamlined operations.

Key Features of Salesforce Inbox License

salesforce inbox email integration

Salesforce Inbox License emerges as a critical tool within the Salesforce ecosystem, aimed at revolutionizing email management and customer engagement for professionals.

It seamlessly marries email functionality with Salesforce’s robust CRM capabilities, offering features that enhance email productivity and customer engagement.

Email Productivity Platform

  • Seamless Integration: Directly integrates with Salesforce, allowing users to manage emails without leaving the CRM interface. This integration streamlines workflows by syncing emails, scheduling meetings, and updating records directly within Salesforce.
  • Unified Customer View: Ensures all customer interactions are captured within the CRM, offering a complete view of customer engagement.

Email Tracking

  • Real-time Notifications: Provides instant alerts when emails are opened or links are clicked, offering insights into how recipients interact with your emails.
  • Engagement Insights: Helps refine email strategies by understanding recipient behavior and improving communication effectiveness.


  • Optimal Timing: Enables emails to be scheduled for later delivery, ensuring they reach recipients at the most reasonable times.
  • Integrated Calendar: Allows for direct scheduling of meetings and appointments from the email interface, enhancing coordination and productivity.


  • Engagement Metrics: Delivers detailed reports on open rates, click-through rates, and overall email campaign effectiveness.
  • Informed Decisions: These analytics provide a deeper understanding of customer behavior, enabling data-driven strategies to optimize email engagement.


Salesforce Inbox License is an indispensable resource for enhancing email productivity and customer engagement within the Salesforce ecosystem. Its comprehensive features:

  • Enhance Email Management: Through seamless CRM integration and streamlined workflows.
  • Boost Customer Engagement By providing valuable insights into email interactions and optimizing communication strategies.
  • Improve Productivity: With efficient scheduling and integrated calendar features.
  • Drive Data-Driven Decisions: Through powerful analytics on email engagement.

By leveraging Salesforce Inbox, businesses can significantly improve customer interactions, gain valuable insights into behaviors, and achieve more successful outcomes.

Whether for sales, marketing, or customer support teams, Salesforce Inbox License equips professionals with the tools for effective email management and meaningful customer engagement.

Salesforce Inbox Pricing and Available Editions

Salesforce Inbox Pricing and Available Editions

The Salesforce Inbox License offers distinct pricing models to cater to diverse business needs.

Understanding these options is crucial for making an informed decision:

  • Salesforce Inbox Basic: Priced at $25 per user per month, this edition provides a comprehensive set of features, including email tracking, scheduling, and basic analytics. It is ideal for teams seeking an integrated email management solution within Salesforce.
  • Salesforce Inbox Einstein: At $50 per user per month, this advanced version offers additional capabilities like AI-driven insights and enhanced analytics, suited for teams requiring deeper data analysis and predictive capabilities.

Comparative Analysis:

  • Features: Salesforce Inbox Einstein includes all functionalities of the basic edition, with the addition of AI-powered insights and advanced data analysis tools.
  • Cost Effectiveness: While Inbox Einstein is double the price, its advanced features justify the cost for teams requiring in-depth analytics and forecasting tools.

Who Should Use Salesforce Inbox License

Who Should Use Salesforce Inbox License

Target Users of Salesforce Inbox License

Salesforce Inbox License is specifically designed to amplify the productivity and effectiveness of various professional groups within organizations.

Its integration with Salesforce CRM provides a seamless experience for managing communications and customer data.

Here’s who stands to benefit the most:

  • Sales Teams: The Salesforce Inbox License is a game-changer for sales professionals. It integrates email, calendar, and Salesforce functionalities, making managing leads easier, tracking customer interactions, and closing deals faster. By providing real-time access to Salesforce data from within their inbox, sales representatives can personalize their communications based on the latest insights, ensuring they are always one step ahead.
  • Marketing Professionals: Marketing teams can leverage Salesforce Inbox to streamline their campaign management processes and keep track of customer engagement metrics more efficiently. The tool allows for a better alignment between sales and marketing efforts, ensuring that marketing campaigns directly influence sales activities and vice versa. This alignment is crucial for nurturing leads effectively and driving conversions.
  • Customer Support Teams: For customer support representatives, rapid response times and the ability to provide personalized, informed support are critical. Salesforce Inbox enhances these aspects by offering direct access to customer histories and support cases from within the email interface. This means that support teams can deliver higher-quality interactions, resolve issues faster, and improve overall customer satisfaction.

Key Benefits of Using Salesforce Inbox License

The Salesforce Inbox License offers many benefits to optimize workflow efficiencies and enhance customer relationship management.

Here are the key advantages:

  • Increased Efficiency: By integrating email and calendar services with Salesforce CRM, Salesforce Inbox dramatically streamlines email management tasks. This integration allows users to work smarter, not harder, by reducing the need to switch between multiple applications and providing actionable insights directly within the email interface.
  • Enhanced Customer Insights: One of the standout features of Salesforce Inbox is its ability to provide detailed tracking and analytics. This offers users a deeper understanding of customer behavior, preferences, and engagement levels. With these insights, businesses can tailor their communication strategies more effectively, leading to improved customer relationships and increased sales opportunities.
  • Collaborative Features: Salesforce Inbox is not just about individual productivity; it also promotes team collaboration. With features like shared email templates and real-time visibility into customer communications, teams can ensure consistent messaging and collaborate more effectively. This shared knowledge base empowers teams to provide a unified customer experience, regardless of who the customer interacts with.


The Salesforce Inbox License is invaluable for sales, marketing, and customer support teams looking to enhance their productivity and engagement strategies.

Its integration with Salesforce CRM offers a powerful combination of email management, customer insights, and collaboration features, making it an essential asset for businesses aiming to maintain a competitive edge in today’s fast-paced market.

Whether by streamlining lead management for sales teams, enhancing campaign tracking for marketers, or improving response times for support representatives, Salesforce Inbox provides the tools necessary for achieving superior customer relationship management.

The Salesforce Inbox License is particularly beneficial for:

  • Sales Teams: Enhances lead management and customer interaction tracking.
  • Marketing Professionals: Streamlines campaign management and tracks customer engagement metrics.
  • Customer Support Teams: Improves response times and quality of customer interactions.


  • Increased Efficiency: Streamlined email management directly within Salesforce.
  • Enhanced Customer Insights: Detailed tracking and analytics provide a deeper understanding of customer behavior.
  • Collaborative Features: Facilitates team collaboration and information sharing.

How to Purchase and Set Up Salesforce Inbox License

Purchasing Process:

  1. Evaluate Needs: Determine which version of Salesforce Inbox License best suits your team’s requirements.
  2. Contact Salesforce: Reach out to Salesforce directly or through an authorized partner.
  3. Choose the License: Select Salesforce Inbox or Salesforce Inbox Einstein based on your needs.

Setting Up the License:

  1. Install from AppExchange: Once purchased, download the Salesforce Inbox app from the Salesforce AppExchange.
  2. Integrate with Salesforce: Connect the app with your account to sync data and access Salesforce features.
  3. Customization: Tailor Salesforce Inbox settings to fit your team’s workflow, including setting up email templates and scheduling options.

Best Practices and Recommendations

salesforce inbox benefits

To maximize the effectiveness of the Salesforce Inbox License, consider these best practices:

  • Integrate Fully with Salesforce: Ensure Salesforce Inbox is fully integrated with your CRM to leverage all its capabilities. This integration allows for seamless data flow and improved customer interaction tracking.
  • Utilize Analytics and Reporting: Regularly review analytics and reports to gain insights into customer behavior and email interaction effectiveness.
  • Train Your Team: Provide comprehensive training on using Salesforce Inbox features. This ensures everyone is equipped to use the tool to its full potential.

Strategic Integration into Sales and Marketing:

  • Customize Email Templates: Tailor email templates for customer segments to increase engagement.
  • Schedule Communications Strategically: Use the scheduling feature to send emails at optimal times.
  • Track and Analyze Customer Interactions: Use email tracking to understand customer preferences and tailor follow-up communications accordingly.

Salesforce Inbox License FAQ

Salesforce Inbox License FAQ
  1. How much is the Salesforce Inbox license?
    • The Salesforce Inbox license costs $25 per user per month. A Salesforce Inbox Einstein option is available at $50 per user per month.
  2. Is Salesforce Inbox included in the Unlimited edition?
    • Yes, Salesforce Inbox is included in the Salesforce Unlimited and Performance editions at no extra cost.
  3. How do I know if I have a Salesforce Inbox license?
    • To check if you have a Salesforce Inbox license, look at your Salesforce subscription details or contact your account executive.
  4. Is Salesforce Inbox going away?
    • There is no current information suggesting that Salesforce Inbox is being discontinued.
  5. Is Salesforce Inbox worth it?
    • Whether Salesforce Inbox is worth it depends on your specific business needs, particularly if you rely heavily on email communications for customer engagement. It offers features like email tracking, scheduling, and Salesforce integration.
  6. How do I enable a Salesforce Inbox license?
    • After purchasing a Salesforce Inbox license, you can enable it by downloading the Salesforce Inbox app from the Salesforce AppExchange and connecting it to your Salesforce account.
  7. How many licenses do I need for Salesforce?
    • The number of licenses you need depends on how many users your organization will use Salesforce. Each user requires an individual license.
  8. How do I set up an inbox in Salesforce?
    • To set up an inbox in Salesforce, purchase and enable your Salesforce Inbox license, then configure your inbox settings in the Salesforce environment according to your needs.
  9. Does Salesforce Inbox work with Office 365?
    • Salesforce Inbox integrates with Gmail and Outlook, part of the Office 365 suite, offering features like email tracking and meeting scheduling directly from the email platform.

Alternatives to Salesforce Inbox

Alternatives to Salesforce Inbox

Several competitors offer similar email management and CRM integration functionalities when considering alternatives to Salesforce Inbox.

Here’s a comparison of some notable alternatives:

  1. HubSpot Sales Hub:
    • Features: Provides email tracking, scheduling, CRM integration, and sales automation.
    • Comparison: HubSpot Sales Hub is more focused on inbound marketing and sales, offering a broader range of marketing tools than Salesforce Inbox.
  2. Zoho CRM:
    • Features: Includes email integration, sales automation, and customer engagement tools.
    • Comparison: Zoho CRM is often considered more cost-effective and user-friendly, making it a good choice for small to medium-sized businesses.
  3. Microsoft Dynamics 365 for Sales:
    • Features: Deep integration with Microsoft products, email communication tracking, and advanced analytics.
    • Comparison: It’s a strong contender for businesses already embedded in the Microsoft ecosystem, providing seamless integration with Office 365.
  4. Pipedrive:
    • Features: Known for its user-friendly interface, Pipedrive offers email integration, sales pipeline management, and activity tracking.
    • Comparison: Pipedrive is often praised for its ease of use and visual sales pipeline, catering particularly to sales-focused organizations.
  5. Freshsales:
    • Features: Offers email tracking, lead scoring, a built-in phone, and robust integrations.
    • Comparison: Freshsales is an affordable option with a strong emphasis on lead and pipeline management.

Each alternative has unique strengths and may be better suited to different business sizes and needs than Salesforce Inbox.

Future Trends in Email Integration and CRM Products

Looking ahead, several key trends are likely to shape the future of products like Salesforce Inbox and its competitors:

  1. Artificial Intelligence and Automation: AI will continue to play a crucial role in automating repetitive tasks, providing predictive analytics, and enhancing customer relationship management.
  2. Enhanced Personalization: Tools increasingly use data analytics to offer personalized communication and sales strategies, tailoring interactions based on customer behaviors and preferences.
  3. Integration with Wider Ecosystems: As businesses use a growing range of software tools, seamless platform integration will become more critical.
  4. Mobile Optimization: With the increasing use of mobile devices in professional settings, a greater emphasis will be placed on mobile-friendly CRM and email integration tools.
  5. Data Privacy and Security: As data privacy concerns grow, a heightened focus will be on ensuring these tools comply with global data protection regulations.
  6. User Experience Focus: Simplified, user-friendly interfaces that reduce the learning curve and improve efficiency will be a key focus.


  • Fredrik Filipsson

    Fredrik Filipsson brings two decades of Oracle license management experience, including a nine-year tenure at Oracle and 11 years in Oracle license consulting. His expertise extends across leading IT corporations like IBM, enriching his profile with a broad spectrum of software and cloud projects. Filipsson's proficiency encompasses IBM, SAP, Microsoft, and Salesforce platforms, alongside significant involvement in Microsoft Copilot and AI initiatives, improving organizational efficiency.

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