oracle support rewards

Oracle Support Rewards – Intro

What is Oracle support rewards? Who can use them, and how they work?   In simple words, there is no lock-in or bad about this program. It provides existing Oracle software license customers with an ability to reduce Oracle support costs by 25% (non-ULA) and 33% with ULA customers. If you spend 1 million dollar in 12 months on OCI and consume that amount, you can apply the % and reduce the support fees you need to pay Oracle. You pay less for active support contracts if you deploy and use Oracle cloud, including cloud at customer solutions.

OCI customers can earn Rewards on any workload, including those from third-party applications. These credits can then be applied toward on-premise Oracle technology support fees. All workloads can accumulate rewards on OCI, which benefits Oracle. More workloads mean more fees. As such, it’s a win-win situation for both Oracle and the customers.

oracle support rewards console

How do you use Oracle Support Rewards Program?

When you buy Oracle Cloud Infrastructure services (OCI)  you can also earn Oracle Support Rewards. You can apply these credits to open invoices for technology support fees. You can track your discounts in the Oracle Cloud Console. You can redeem these rewards up to 12 months after they are earned. 

The program is also a way to negotiate better rates with Universal Credits. These are similar to Oracle’s subscription-based licensing agreement. In order to get the maximum discount, you must spend at least $1,000 per month for the first year. If you spend less than that amount, you will lose your balance and will be charged an overage fee. 

When you apply your support rewards to your support bill you will recieve an email confiming that you are paying less. Remember that the amount is pre-tax and will not offer you a reduction in VAT.

redeem support

How does Oracle ULA customers benefit?

For Oracle ULA customers, the discount rate is 33%. If you spend 100 000 USD from your Oracle ULA, then you will receive a 33 000 reduction of your Oracle support bill.

ULA suppot rewards

How to use the Oracle support program?

  • You can use it for Oracle BYOL licensing
  • You can use it to purchase Oracle OCI services, including database and middleware.
  • If you can take your Oracle ULA agreement, as BYOL and receive 33% in return.

How can you not use the program?

  • Oracle applications licenses and support is not eligible to save support upon.
  • You cannot purchase Oracle SaaS services and apply for a support reduction.
  • If you have Oracle ULA – with the right “term” – ULA2PaaS and have utilized that right, you are not qualified for the program. You will need to renegotiate your ULA agreement to qualify for the support rewards program.
  • Remember that the claim is pre-tax value.
suppot rewards pre tax

Who should consider utilizing Oracle support rewards program?

Any Oracle customer who has technology software licenses and are considering migrating the Oracle workload to a public cloud platform. Oracle will offer a reduction of your support bill if you move to their cloud. Which is not something AWS or Azure is willing to do.

A note of caution, any Oracle customer should require that the support rewards program is valid for x number of years before calculating the business case that includes support rewards. Ask Oracle to include contract language about any validity of the program.

It is also important that you manage the program, as Oracle will not apply the support rewards for you. You need to submit the reward to get your refund.

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If you need help to understand how your company can benefit from Oracle support rewards, contact us to understand more about our services.  We can help you calculate how you can save money on Oracle support and apply that to the right Oracle Universal Cloud Credits agreement.